Customer Service Representative

Kyle Layton

Phone: 801-***-****

*** * *** * # *

Email: ***********@*****.***

Provo, UT 84604

Customer Service Representative/ Technical Support Agent

Enthusiastic customer service representative with proven ability to exceed

customer needs and performance expectations. Able to develop customer

rapport, direct customers solutions, and coach toward comfortable use of

technology. Able to perform at a high level individually, and as a team

contributor and leader where the best ideas are realized.

Qualification Highlights

Customer Rapport Communication Detail Oriented

Dependable Technical Aptitude Efficient

Work Experience

Orbit Irrigation Products, Inc. North Salt Lake, Utah

Technical Support Representative

Provided technical support to customers across the United States and

Canada concerning programming, warranty, installation and functionality

issues.

. Recognized for a short duration of calls, by precisely answering

customers concerns and for performing the highest amount of calls among

associates.

. Performed up to 75 calls and e-mails per day, troubleshooting the

company's product line and helping thousands of customers program their

irrigation timers and install their products.

. Distinguished the authenticity of customers warranty issues, and

handled confidential information for purchase and warranty

transactions.

. Trained new employees by demonstrating successful customer service

calls, and coaching them as they performed their own calls.

. Developed rapid customer rapport by gaining customers trust in the

company and its product.

Western Wats Orem, Utah

Market Research Representative

Conducted interviews over the phone with qualified participants, using

specific market research techniques to collect individual's thoughts and

opinions on a variety of topics, including consumer products and current

events.

. Received recognition for regular call performance above established

production rates.

. Recognized for consistently placing quality customer calls.

. Promoted from performing political to financial based calls as a result

of quality performance.

. Earned respect and rights to collect and have access to financial and

other confidential information.

Select Comfort Salt Lake City, Utah

Engineering Intern

Assisted engineers with manufacturing and quality improvement projects.

. Audited, organized and distributed over 250 engineering drawings.

. Organized Kanban inventory system for mattress components.

. Performed quality measurement studies for mattress quilts.

. Updated plant layout drawings using AutoCAD.

. Designed and modeled parts using SolidWorks.

Education

Brigham Young University Provo, Utah

. Mechanical Engineering, Junior

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