Project Manager Medical Device

TED FRANKLIN

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R e s u m e : Te d F r a n k l i n

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650-***-**** mobile 650-***-**** home **********@*****.*** http://www.linkedin.com/in/tedfranklin

*** ******* ***, ******** ** 94044

TURNING TECHNOLOGY INTO BUSINESS SOLUTIONS

CLOUD COMPUTING • STRATEGIC PLANNING • GLOBAL INFRASTRUCTURE • ERP • CRM • DATA

WAREHOUSING

Core Competencies:

• Strategic planning: analyze where IT is today in relation to the individual company-specific business needs and goals,

combined with ongoing analysis of current technology trends and futures, in order to develop a technology roadmap that aligns

the specific corporate needs and goals with IT (both today and for the future)

• Process improvement: Identify and fix broken/ inefficient processes (within IT or individual business units) based on user and

management input, lead the process re-engineering effort, optimize the technology backbone to better meet business

objectives (align IT to business goals)

• 360o Project Management: From inception, scope, strategy, planning, mapping, and execution, to validation. A project is not

successful or complete unless all phases are effectively analyzed, communicated, executed on time and on budget, and meet

the original business need/goal.

• Training: ongoing training of staff (both IT and end users) on newly introduced processes and technology, including feedback

loop of what is working and what may still need improvement.

Technology management experience:

• Finance/Banking

• Software development (console gaming industry) Familiar with ITIL. SDLC and other IT project management methodologies

• Food processing

• Healthcare

• Discreet manufacturing of electronic devices

• Medical device and bio-pharmaceutical

• Supply chain based industries selling into the retail channel as well as discreet manufacturing

• Cloud computing/Service Now strategies for infrastructure, development and operation environment

EDUCATION

Master of Sciences Degree Information Technology - Canterbury University (United Kingdom)

Bachelor of Sciences Degree, Mechanical Design - Heald Engineering College (San Francisco, CA)

CAREER HIGHLIGHTS

• Manage and develop new and existing IT operating budgets exceeding $20M annually and project budgets

exceeding $10M from start to finish

• Design, setup and maintenance of data centers and call centers to support internal/external

customers in several industries including pharmaceutical, medical device, gaming and

manufacturing

• Develop, lead & implement project plans across all levels and sectors of the organization that

include IT and non-IT related projects.

• Develop short and long range tactical and strategic plans for application life cycle,

infrastructure and desktop hardware using SWOT analysis, technology road maps and other

document types

• Skilled at negotiating contracts with vendors for local/long distance telephone service, Internet access, cell

phones, network support, application development, business application packages and other services as needed

• Experienced in managing in-house & off-shore application development teams for ETL/BI, ERP, WEB site

(Internet & Intranet) and departmental specialty applications and at reengineering business process to match

systems and technology

• Experienced in setting up data warehousing and business reporting software (Business Objects, BRIO, Hyperion

System-9 and Essbase) to aid in centralizing and standardizing business reporting for Finance, Operations,

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R e s u m e : Te d F r a n k l i n

Sales and executive management.

PROFESSIONAL EXPERIENCE

Head, US Pre-Sales Infrastructure Management Practice Zensar Technologies

4-22-1020 to Present

Develop presentations and deliver to existing and potential clients Zensar’s IM practice capabilities

Act as senior SME/Consultant & Advisor to clients and potential clients in the areas of:

Data center design, migration, build-out, maintenance & monitoring including power, HVAC, cabling and rack layout

Cloud computing and its different facets like SaaS, PaaS, IaaS and the various utilities

IT management, staff and infrastructure assessment

ERP, CRM, SFA, DW/BI selection, implementation and maintenance

Develop project plans and budgets across multiple functional areas to ensure project success through collaboration and

Stakeholder involvement

Disaster recovery and business continuity planning

SOX, SEC, HIPPA and OCC rules and regulations pertaining to technology

IT audit and documentation planning and preparation

Develop responses to RFQ/RFP and RFI

Independent Consultant – Self Employed

4-01-2008 to 4-21-2010

Neuro Focus

Developed and administered a company’s 360 review process

Internet based startup in the security/privacy industry (signed NDA not to disclose)

Developed and wrote business case studies identifying infrastructure issues that were hampering business processes

Improved infrastructure services by deploying a network control server and moving more users to cable vs. wireless connection to the

Internet on ramp.

Installed VoIP telephony solution

Develop technology strategy and roadmap

Vice President of Business Continuity Planning Greater Bay Bank (Finance) Palo Alto, CA

2-12-2007 to 3-21-2008

Develop and implement a company-wide BCP strategy, plan and program company wide

Institute a company-wide disaster preparedness awareness program

Ensure the companies BCP plans meet and exceed federal regulations

Meet regularly with the OCC to ensure the BCP program can pass all examinations

Work with all business units to ensure all plans roll up to the Board approved corporate strategy

Develop, implement and oversee testing of BC plans and systems to ensure compliance

Create tracking metrics to recognize repeated system failures and BCP issues to notify management

Develop training and testing materials for business unit managers and personnel on proper testing methodology and protocols

Work with department heads to identify, document and mitigate risk associated with current business process and technology limitations

Worked with online banking group to improve service offerings to customers by migrating to new vender

Director of Information Technology Capcom USA Inc. (Video game publishing) Sunnyvale, CA

2004 to 2006

Manage a small staff of 6 including 2 managers in charge of network operations and EPICOR ERP.

Organized the 2 sections into an effective support and development organization focused on meeting user needs

Introduced a business intelligence application into the environment to replace Excel as the medium used to produce standard and ad

hoc business critical reports. As well as centralize all reporting out of a data warehouse

Established various steering committees to oversee IT projects to maximize IT budget dollars

Developed short and long range tactical and strategic plans for the infrastructure, ERP application and business reporting

Developed company-wide strategic plans with emphasis on cross-departmental process reengineering and staff reductions while

increasing efficiency to improve bottom line figures

Implemented new Sterling Gentran EDI system and custom bridge software to interface with ERP application

Recognized business need to introduce business intelligence and standardized reporting to operational side of the business

Project manager for main customer WEB site and for improving B2C transaction and online registration

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Director of Information Technology Ubisoft Entertainment (Video game publishing) San Francisco, CA

2002 to 2004

Manage a staff of 15 including 3 managers in charge of network operations, PeopleSoft ERP support and Business Objects and

application development

Organized the 3 sections into an effective support and development organization focused on meeting user needs

Introduced Business Objects into the environment to replace Excel as the medium used to produce standard and ad hoc business critical

reports. As well as centralize all reporting out of a data warehouse

Expanded server room to meet operational needs stemming from rapid growth and the adaptation of a tier-1 ERP solution

Instituted TQC as a tool to ensure objectives and schedules are meet with all IT initiated projects

Developed the IT budget to reflect the actual categories needed to run, maintain and expand the infrastructure to meet business needs

and goals.

Chief Information Officer Hilmar Cheese Company (Food Processing) Hilmar, CA 1999 to 2001

Reorganized the IS dept. staff and goals, as well as the company's business software development efforts (e.g., ERP), to improve work

quality, customer satisfaction, increase reliability (e.g., through error correction and stabilization of the code), and reduce costs.

Developed the company’s data mart/warehouse program using SQL-7, BRIO, Crystal Report Writer and Access to allow department

heads to solve key business issues by accessing the needed information.

Stabilized the existing NT-based network by implementing a standards program for server/workstation builds, hi-speed switching, logon

scripts and routine maintenance.

Managed the department2s budget of $2.5 million to finish the 2000 fiscal year under budget, while increasing the service satisfaction

level of the department.

Senior Project Manager • Kaiser Permanente Technology Center (Healthcare)

Analysts International Concord, CA 1999

Implemented network infrastructure expansion and upgrade for Kaiser Call Centers to achieve Y2k remediation, software distribution,

and cost reduction via elimination of redundant software.

Resolved permission and domain problems on 20,000-node Microsoft NT network infrastructure to eliminate accessibility issues.

Liaison with over 100 Y2K teams throughout Kaiser for NT desktop remediation by providing guidance & leadership with proactive

process implementation and control of resources.

Managed a staff of 40 software integrators and network engineers.

Telecom Operations Manager • Cisco Systems (Telecom) Spectrum Telecom Danville, CA

1998 to 1999

Manager/Director, Information Systems Vivus Inc. (Biotech Pharmaceuticals) Mt. View, CA

1996 to 1998

Manager, Information Systems Perclose Inc./LocalMED Inc. (Biotech Device & Drug Delivery) Menlo Park, CA

1992 to 1996

Other: United States Marines – Communications Chief – 5th Battalion, 14th Marine Regiment

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