Customer Service Technician

Josephine E. Franzen

***** ******* ******* *******, ** **********@*****.*** 909-***-****

Objective:

• To obtain a rewarding and challenging position as a Certified Phlebotomy Technician that will

provide me with the opportunity for personal and professional growth

Education:

• Wagner Training Institute, September 2010-Februaury 2011.

• Redlands East Valley High School, September 2002-June 2006.

Certifications:

• Certified Phlebotomy Technician (CPT 1)

• Certified in Basic Life Support (CPR and AED)

Work Experience:

Guest Service Agent, Residence Inn Marriott February 2011-Present

Demonstrating exemplary customer service by thoroughly addressing questions and concerns

•

Ensuring hotel reservations are made correctly resulting in proficient shop calls

•

Providing guests with up to date information on services and attractions within the area

•

Handling cash, credit and check transactions and accurately balancing all transactions

•

Assisting management with sales and marketing efforts

•

Guest Service Agent, Fairfield inn and Suites Marriott. April 2008-February 2011

Demonstrated versatility and flexibility by working in various departments such as laundry

•

attendant, breakfast hostess, executive housekeeping and night audit

Greeted, registered and assigned rooms to guests

•

Answered busy, multi-line telephones and routed all calls appropriately

•

Received employee of the quarter for displaying excellent customer services skills

•

Academic Experience:

Phlebotomist Extern, Riverside Medical Clinic February 2011

Successfully performed venipunctures on patients of varying age, weight, and health status

•

Selected appropriate blood collection equipment based on test requisition

•

Followed infection control procedures when preparing patients for venipunctures

•

Provided post puncture care to each patient

•

Processed blood containers after collection and performed centrifugations

•

Ensured proper disposal of needles, sharps and medical waste

•

Software Proficiency:

• Microsoft Word

• Adobe Acrobat

• Excel

References: Available upon request

Contact this candidate