Manager Case
Resume:
Denise Williams
***********@*******.***
Chicago, Illinois 60620
Social Worker/ Clinical Therapist/ Mental Health/Administrative
Secretary Counselor/Case Manager/Educator/Clinical Director /Social Services Director,
Hospice Worker:
Areas of Specialty:
Alcohol & Substance Abuse, Family Depression, Child/Family Issues, Domestic Violence,
Individual Counseling
Geriatrics, Hospice, Youth support, Infant Mortality, DCFS, DD, MISA, Preschool
Residential Services, Prevocational services, Detox, Court Advocacy, counselor,
assessor, director, grant writer, shelter advocacy, rental assistance, field services, drug
treatments, family issues, depression, retardation, case management, coordinator, parole,
licensing, activities, educator, administrative clerical;
Developing and Monitoring of budgets
Quality-oriented, with demonstrated ability to develop an instant rapport and build
relationships with new and existing corporate and individual clients, through maximum
attention to detail and providing service beyond expectation.
Successfully utilize skills in diplomacy, tact, and problem- solving to effectively handle
clients and defuse potential explosive situations.
Strong organizational skills, demonstrated talent for managing a constructive/diverse
schedule.
Perform effectively both as an autonomous, self –motivated individual and as an active
contributing team player.
Energetic, positive, demeanor, with a verifiable record of motivating self and others to
meet objectives.
Senior Consultant / presently there part time
2010-present
Duties:
. Heavy court involvement
. Senior life plan of care
. Home assessments
. Heavy documentation
Continental Care Nursing Home
Title: Coordinator 6/10-1/11
Duties:
Managed and supervised bed hold of 61 chronically ill adults
Supervised staff of 40 employees/responsible for reviews and evaluations of staff
Managed and supervised security department of 20 staff persons
Developed and implemented communication logs for other department heads
MDS completion
Payroll audits/handled monthly monetary budget of 1,000 dollars or more for unit
Hiring/firing of staff/could recommend increments for staff if warrant
Supervisions/performed in-services regarding health and safety on the units
Care plans/developed goals to meet the needs of the patients
Carried a 24 hour page
Parole completion
Assessments
Pass obligations
Dialysis connections
Heavy doctor/nurse consultations
Hospice
Planned and developed activities for the unit
Educated and provided information to new families
Presented to families in PowerPoint presentations, information regarding health concerns
on the units.
Heavy paper flow to keep abreast of
HICKORY HILLS PAVILLION CENTER: 3/09- 9-09
TITLE: Social Service Director
MDS
Skills groups
Hospice Care
Heavy Charting
Behavior Symptoms Management
Episodic behavior charting
Resident concerns
Quality Assurance Audits
Resident Council
Subpart S
Annual Reporting
Care planning / hospice issues
State and Person Guardianship issues
Wia Grant Submission
Supervised and managed unit of 82/staff of 8 counselors.
Jackson Park Hospital, Chicago, IL 5/99-11-07
Clinical Therapist / Case manager/ Mental Health worker
Coordinated and supervised employees for a specific population
Intensive follow up with patients throughout the continuum
Provides on-going support with comprehensive assessment tools
Care planning, treatment planning, clinical therapy
Enhancing the quality of patient management, and satisfaction.
Utilizations review
Management of MISA units
Discharge planning
Service delivery
Medicaid/Medicare components
Detailed charting
JACHO state survey chart audits
JOINT Commission chart audits
Mckesson Systems software tool
Community outreach
Psycho social assessments
Hospice Care
Drug counseling
Be averment counseling
Managed and supervised 3 east unit 4yrs as the only clinical contact on the unit/bed hold
of 60
Illinois Department of Children and Family Services:
Title: Child Welfare Specialist:
Location: 1921 S. Indiana, Chicago, IL 4/84-7/85
Duties:
Home studies performed to assess if individual to be appropriate for placement in the
home.
Placement of children into foster care
Court involvement
Interstate Compacts (documents for minors to go from state-to-state)
Case reviews
Heavy paper load
Heavy driving/transporting of minors
Heavy involvement with law enforcement
Managed case load of 75 minors placed in state custody
Handled guardianship orders
Provided linkage for interpreter services if needed
Completed 24 hour emergency assessment package for emergency placements.
Daily charting, and chart audits
Heavy phone contact with foster/biological families addressing issues of
adoptions/placement of children.
Carried 24 hour pager
Other positions held thru out my Career:
Teacher Bridgeport child development center
Aerobics instructor
Infant mortality program
Illinois department of children and family services foster care
Tutor south side central services
Direct Services Provider Garden Center Services
Hospice Worker
Workers comp case manager
Behavior health specialist Timberline knowlls
Rape counselor HRDI
Domestic Violence counselor HRDI
Homeless Case Manager Beacon Inc.
Illinois Department of Aging
Team leader Teen program living program
HIV counselor HRDI
Alexian Brothers medical case manager
Triage case manager St. Bernard’s hospital
Objective: To work with an organization, enhancing a position that will allow me to grow
with the company. Obtaining responsibility for the achievement of the company’s overall
success.
Education: A.A. in Liberal Arts
B.A. in Psychology
MSW, QMRP, DSP
Hobbies:
Reading
Singing
Cooking
Aerobics
Sewing
Art
Serving others
Church Attending
More references available upon request
Contact this candidate