Human Resources Management

Griselda Silva, PHR

*** *. **** ******, **** * . Chicago, IL 60609 . 312-***-**** .

**************@*****.***

Professional Summary

Human Resources practitioner with over 15 years of comprehensive human

resources experience including recruitment and retention, conflict

resolution, employee and labor relations, and benefits administration.

Proven experience working with senior leaders to conduct Human Resources

strategic planning in order to achieve the organization's goals. Possess

broad knowledge of human resources best practices in a variety of sectors

including union and non-union environments and private, non-profit and

government with large number of exempt and non-exempt associates.

Expertise in:

. Training & Development

. Policy Design and Administration

. Legal/EEO Compliance

. Strategic Planning

. Employee and Labor Relations

. Performance Management

Experience

Chicago Tribune Media Group, Chicago, IL

June 2008 to Present.

Senior Human Resources Representative / Human Resources Advisor

Serve as an employee relations partner for management and employees in a

multi-product, multi-channel news and information organization. Provide HR

support to various departments (Marketing, Advertising/Sales and Finance)

and business units (Manufacturing & Distribution, Hoy, Red Eye, The Mash,

Chicago Magazine, TribLocal, and Tribune Direct). Act as a consultant to

management on business issues such as employee relations, FMLA/LOA, ADA,

workers' compensation, policy interpretation, employee engagement and

retention, workforce planning, performance management and improving

employee productivity.

. Provide day-to-day performance management guidance to managers and

supervisors (coaching, counseling, corrective actions). Work closely

with management and employees to improve work relationships, build

morale, as well as increase productivity and retention.

. Consult management on department or business unit

restructures/reorganizations, reduction-in-force best practices and

provide risk analysis.

. Prepare responses to unemployment claims, DOL claims, EEOC/IDHR and

attend hearings on behalf of the company.

. Partner with Corporate Leadership Council (CLC) to assess and improve

the human resources function and employee life-cycle. Conduct

employee surveys, analyze results, design and implement programs that

will enable strong business results.

. Design and facilitate training sessions for management such as

Creating a High Performance Workforce, Performance Management and HR

Trends for Frontline Managers.

Chicago Housing Authority, Chicago, IL

July 2006 to June 2008.

Human Resources Generalist

Administered Human Resources function for the third largest public housing

authority within a union and non-union environments for approximately 500

employees. Accomplishments include:

. Revised employee handbook with updated Federal, State and local laws.

. Designed and facilitated Preventing Sexual Harassment, Workplace

Violence, Diversity Awareness, and Performance Management trainings.

. Trained supervisors on FMLA and established a partnership with DOL to

circumvent potential claims of discrimination.

. Directed employment activities, recruiting, sourcing, resume

management, employee orientations and exit interviews.

. Assured that company employment, personnel and EEO policies and

practices comply with state and federal laws, as well as assuring that

unionized positions adhere to their respective Collective Bargaining

Agreements.

Capital Building Services Group, Inc., Buffalo Grove, IL

June 2004 to May 2006.

Human Resources Manager

In a newly created position within union and non-union environments for a

$50 million dollar national retail cleaning company, leading the Human

Resources function for approximately 2,000 employees in multi-location

operations. Responsibilities included labor relations, employee relations,

recruitment, FMLA/LOA, ADA, workers compensation, unemployment

compensation, training, performance management and legal compliance.

. Designed company's employee handbook and manager's policy & procedure

manual.

. Developed staffing plans and implemented a behavioral based interviewing

program for management positions which reduce turnover.

. Developed job descriptions and an appropriate compensation program that

met the organization's goals.

. Developed and implemented Employee Performance Measurements.

. Oversaw maintenance of HRIS, human resources records and submission of

required federal, state and local reports relating to human resources

matters.

. Participated in union negotiations to finalize contract with employees.

. Reduced grievances by 90% through employee communications in Spanish and

English.

. Performed annual cost/performance reevaluation of health benefits;

oversee administration, orientation, billing, record keeping, and

compliance regulations.

. Designed and facilitated Sexual Harassment/Diversity and Safety

trainings.

. Trained managers in ADA issues that roll-over to Worker Compensation

issues.

V & V Supremo Foods, Inc., Chicago, IL

December 2003 to May 2004.

Human Resources Generalist

In a newly created position, oversaw the Human Resources function for a

major Mexican cheese manufacturer in a union environment within a three-

shift operation for approximately 250 employees. Responsibilities included

labor relations, employee relations, workers compensation, ADA,

unemployment compensation, safety program, new employee orientation and

training.

. Designed company's employee handbook and policy & procedure manual.

. Created a competency-based performance management program that aligned

business objectives with individual/team performance.

. Organized a due process procedure which avoided potential lawsuits or

claims for the company.

. Designed safety trainings resulting in 90% reduced workers compensation

claims.

. Led the establishment of improved job descriptions for the organization.

Zenith Administrators, Chicago, IL

January 2001 to November 2003.

Senior Human Resources Representative

Administered Human Resources function for a multi-state insurance TPA firm

within a union environment for approximately 500 employees.

Accomplishments include:

. Designed company's Sexual Harassment training and New Employee

Orientation program.

. Organized company's HRIS/Payroll conversion to make reports more

efficient for field management.

. Led the development of structured interview process for hiring managers.

Relevant Work Experience

St. Anthony Hospital-Catholic Health Partners, Chicago, IL

Employer / Employee Relations Specialist (1 year)

Rush-Presbyterian-St. Luke's Medical Center, Chicago, IL Benefits

Generalist (1 year)

SignCast, Inc., Chicago, IL

Human Resources Coordinator (1 year)

Chicago Park District - Lakefront Region, Chicago, IL Human

Resources Coordinator (4 years)

Education

Roosevelt University. Chicago, IL

M.A. in Human Performance Improvement (HPI).

Chicago State University. Chicago, IL

B.A. in Communications, Minor: Spanish.

Northeastern Illinois University, Chicago, IL

Human Resources Development courses.

DePaul University. Chicago, IL

Human Resources Management courses.

Center for Conflict Resolution. Chicago, IL. Participated in a 40-hour

mediation skills training.

Professional Skills

Professional Affiliations: Society of Human Resources Management (SHRM),

American Society of Training and Development (ASTD), OD Network of Chicago

and Corporate Leadership Council-Human Resources (CLC).

Certification: Professional Human Resource (PHR) certification.

Computer Skills: Microsoft Suite, Payroll Systems (ADP), HR Systems (ADP HR

Perspective, ADP HR eXpert, ABRA, AS400, Ceridian, Lawson,

PeopleSoft/Oracle, SAP SuccessFactors).

Bilingual: English/Spanish.

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