Training Project

Deana M. Webster

Concord, NC *****

704-***-**** Email: ***********@*****.***

PROFESSIONAL SUMMARY:

• Have participated in multiple full life-cycle Epic implementations doing training, go-

live/post go live support, trainer, data collection and testing.

• Involved with several software implementations such as: EPIC Inpatient Orders, EPIC

Clin Doc, SAP, SPS, Momentum, CHCS, CHCSII/AHLTA and PEGUSYS.

• Have defined strategies, led department projects built training plans and class curriculum,

developed training manuals, delivered training via classroom, participated in several

project implementations, and provided support post go-live.

• In addition, to my strong business analysis, training, technical and communication skills,

I bring a comprehensive understanding of systems and user support for various platforms

and proprietary software applications.

PROFESSIONAL EXPERIENCE:

August 2011 to September 2011, St. Joseph, Youngstown, Ohio

Inpatient Physician /Nurse Support and Command Center Consultant

Completed one Go-Live; this healthcare organization actually had three Go-Lives rolled into one

May 2011 to June 2011, Mt. Sinai, New York

Inpatient / OB Physician/Nurses Support

Completed two Go-Lives

2010, Bon Secours, Richmond, VA

Inpatient Orders Physician Support

Completed two Go-Lives

2009, Bon Secours, South Carolina

Inpatient Physician Trainer

Completed two Go-Lives

20070-2008, Kaiser, California Areas

Ambulatory Physicians/Nurses/UC Support

Completed 3 Go Lives

• Provide EPIC Go Live/Post Go Live Support

• Worked independently with clinicians

• Assist Physicians with building their order sets

• Worked in training labs with Physicians one on one during Go Live

• Prepared tip sheets during Go Live support

• Log/track trouble tickets during Go Live in command center

2006 – 2008, Department of Defense (Contract)

AMEDD Sustainment Trainer

• Build visit and encounter templates, preposition diagnoses, procedures and order sets.

• Provided classroom training and On the Job Training (OJT) for AHLTA Electronic

Medical Record (EMR) system throughout assigned DOD medical facility (Ft. Jackson,

South Carolina)

• Worked with medical staff to ensure proper usage of AHLTA.

• Provided help-desk support for AHLTA.

• Provided statistical reports to the Commander on completed and incomplete medical

encounters.

2004 – 2006, Department of Defense (Contractor)

Site Training Coordinator

• Manage the overall classroom and On the Job Training (OJT) for the implementation of

an Electronic Medical Record (EMR) throughout DOD Medical Facilities around the

world (software named: AHLTA, formerly CHCSH).

• Manage project scope, timeline, customer issues, timelines, and resource mobilization to

ensure the success of the implementation. Manage the day-to-day lifecycle of project

activities, interfacing with multiple partners.

• Create and maintain comprehensive training activity plans and schedules under the

direction of Unisys Management. Facilitated cross-functional project team meetings.

Direct consultants and partners for high profile project implementations. Ensured

timeliness of delivery. Lead creation of, and presented project deliverables. Managed

project budget and status reporting.

• Work with project management teams to define and implement technical configuration of

AHLTA software.

• Create and tested AHLTA user profile accounts to be sure they could log into network and

set them up in appropriate care area.

• Work with developers to ensure up-to-date training materials and delivery.

• Conduct Train-The-Trainer.

2003-2044, Department of Defense (Contract)

Instructor and Implementation Specialist for the Department of Defense (DOD) Electronic

medical software Composite Health Care System (CHCS II).

• Provided support and training to clinicians (i.e., doctors, nurses, technicians) on new

proprietary system.

• Certified Implementation Assistant: provided desk side support to all medical staff on

CHCS II.

• Certified Instructor: provided stand-up and CBT training to all staff using CHCS II.

• Also providing OJT support to all providers and nurses following CHCS II training.

• EUD: assisted with installs and software testing for CHCS II.

• Worked with IBM staff to prepare training manuals.

1999-2003, Department of Labor

Training Manager

• Managed Department of Labor OASAM/ITC training division.

• Supervised trainers and hardware support personnel converting technical files.

• Managed course development and delivery of platform instruction for DOL employees.

• Developed and implemented employee training tracking system using Access.

• Identified and analyzed system requirements; translated these requirements for design

development, testing and documentation of software applications.

• Worked with in-house software developers to prepare and train newly developed and

revised training material.

• Conducted desk side coaching for the Secretary of Labor’s Office Staff.

• Prepared and delivered presentations on issues concerning upgrading between offices

• Developed step-by-step training manuals, user’s guides and other training aids.

• Provide technical training and assistance to help desk staff on Office applications.

1996 – 1999, American Management Systems (Contract)

Senior Trainer/Analyst, Department of Defense

• Utilized a variety of instructional methods to educate Department of Defense (DOD) staff

nationwide on Standard Procurement System (SPS).

• Developed and delivered a range of courses and training methods designed to meet the

needs of diverse DOD customers.

• Participated in the development, delivery, and ongoing review of education

Coursework to optimize utilization of the Procurement Desktop- Defense (PD2)

application. Maintained knowledge of DOD industry standards in learning theory

instructional theory, and applications of media to instructional scenarios.

• Designed and delivered presentations and/or demonstrations to internal and external

clients.

EDUATION:

Central Piedmont Community College Charlotte, North Carolina 2009- Current

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