Customer Service Administrative Assistant

MARIANNA GALASSI

*** ***** ******, ********, *** Jersey, 07094

Tel. 201-***-****

Email: ***********@*****.***

OBJECTIVE

To secure an administrative assistant position offering extensive experience in fast paced

environments that demand strong organizational, technical and interpersonal skills.

Administration

Provide exceptional administrative support to Senior Management and peers. Successful

streamlining of office processes to increase efficiency and improve service. Track

financial data and accurately process customer orders and payments. Outstanding

communication skills; continuously project a highly polished professional image.

Communication / Customer Relations

6 Exercise independent judgment, decision-making abilities and high level of

confidentiality

7 Collaborate with various levels of management to gather information pertaining to

key issues

8 Act as liaison between management and field sales personnel to ensure proper

communication

9 Assist out-of-town candidates with travel, hotel and car service arrangements

10 Communicate well with external contacts to properly handle direction of business

relations

11 Distribute company literature and follow- up with meeting arrangements as

needed

Office skills include: MS Outlook, MS Word, MS Excel, MS PowerPoint, Word Perfect,

and QuickBooks. Excellent keyboarding and word processing skills: Type 60 WPM;

Multi-Line Switchboard, Faxing, Filing, Scanning, Bookkeeping and Bi-lingual Italian

PROFESSIONAL EXPERIENCE

Harmon Cove Towers Association

Secaucus, New Jersey

April, 2009 to Present

Administrative Assistant

• Certificates of Insurance (Vendors), W-9 Forms(Vendors and N.J. Vendor

Registration

• Prepare invoices for payment (purchase orders and packing slips and invoices

assembled)

• Process payments for filters, water shut downs, ID badge, move in and out fees

and security deposits

• Mailing and filing paid bills

• Work orders request by email, phone and in person

• Condo questionnaires

• Monthly Board Packages

• Order office supplies

• Storage space rentals (leases and cancellations)

• Kerri Security System updates

• Postage machine (money loads and updates)

• General office duties such as typing letters, memos, e-mail, filing faxing, copying

etc.

• Customer Service (respond and assist unit owners/renters inquires and concerns)

• Unit Owner/Tenant mailings

• ADP ezLabor Manager (manage employee time and attendance information)

United Energy Corporation

Secaucus, New Jersey

May 2002 - September 2008

Executive Administrative Assistant to CEO

• Manage details of multi-party conference calls, in-house and off-site meetings and

luncheons domestic

• International travel arrangements, calendars, itineraries, agendas and preparation

of expense reports

• Organize the planning of trade shows, conventions and seminars; handled

booking of location

• Prepare with Accounts Payable Department to ensure invoices are paid on time

• Collaborate with printers on the design and printing of logo changes, letterhead,

business cards literature

• Presentation folders and product line inserts (in English and other languages)

• Developed and updated an Operations Manual in charge of organizing

information and materials

• Execute word processing projects, data entry, including large-scale mailings,

correspondence and manuals

• Handle inventory and requisitioning of supplies; research to secure savings on all

items

Image Processing Systems

Secaucus, New Jersey

October 1999 May 2002

Clerical – Scanner

• Prepared paper files for scanning into computer data base to be stored on CD

• Performed data entry

• Performed quality control of scanned images

• Performed clerical functions such as organizing and sorting folders

Bianchi Realty Inc.

Secaucus, New Jersey

October 1994 - August 1999

Secretary/Customer Service

• General clerical duties; typing, filing, faxing

• Accounts payable and receivable

• Travel arrangements

• Serve as a first point of contact, fielding and routing telephone calls

• Greeting visitors, scheduling appointments and responding to customer and

vendor inquiries

• Provide company information in person as wells as via telephone or email

Education

Hoboken High School

1984-1988

Hoboken, New Jersey

H.S. Diploma

Worldwide Educational Service

1989-1990

Jersey City, New Jersey

Secretarial Course

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