Supply Chain Management

Mark C. Fortin, CPA

** ******* ******, *******, *** Hampshire 03110

603-***-**** [C] *********@*******.***

www.linkedin.com/in/markcfortin

Summary

Finance Executive with diversified experience and proven leadership in fast-

paced, highly matrixed organizational environments. Extensive experience

in both high growth and maturing product/business environments, with over

15 years in the telecommunications and cable TV industry. Collaborative,

analytical, and focused, with a talent for developing people, processes,

and relationships.

Leadership

. Led organizations with over 350 employees across various functions,

including planning and analysis, general ledger accounting,

regulatory, accounts receivable/payable, facilities, supply chain, and

security.

. Implemented employee relations initiatives based on employee feedback,

increasing departmental satisfaction 20ppts, achieving one of the

highest satisfaction ratings in the annual company survey.

. Built and maintained relationships within a highly matrixed

organization, divided both across functional disciplines as well as

geography, enabling effective communication, performance management,

and business efficiencies.

Strategic Initiatives/Operations

. Developed and implemented numerous cost saving initiatives, including

customer self-fulfillment programs and credit screening processes,

decreasing transactional activities and saving the company $25M

annually.

. Managed several centralization activities within finance operations,

consolidating operating areas and regions, and improving efficiency,

with the most recent reorganizations driving annualized savings over

$4M.

Mergers/Acquisitions

. Successfully managed finance organizations through five cable system

acquisitions totaling over 2M customers and three transactions where

business unit was the acquired asset.

. Integrated numerous acquired business units both within the overall

operating unit, as well as in the finance specific disciplines,

gaining savings of 20 to 25% by leveraging economies of scale through

the elimination of duplicate functions.

Financial Management

. Directed the development of annual operating and capital expenditure

plans across various operating functions and geographic business

units, consistently enabling the achievement of financial objectives,

as well as supporting improvements in operational performance and

corresponding increases in customer satisfaction.

. Managed business units through several financial system

implementations and developed finance teams based on business needs,

resulting in improved controls and departmental efficiency.

Experience

Comcast Cable, Inc. 1994-2010

The nation's largest provider of cable television and internet services and

the third largest land line telephone service company with annual revenues

over $35B, 23.6M customers, and 107K employees. Comcast operates its

cable operations, which represent 95% of revenue, across four operating

divisions containing 20 geographic regions. Predecessor companies acquired

through acquisition include AT&T Broadband, MediaOne, and Continental

Cable.

Vice President of Finance, Chicago Region, Schaumburg, IL (2009-2010)

Comcast's third largest operating region with fiscal revenue of $3B, a

customer base of 2.2M, and 7K regional employees.

. Responsible for all regional finance and accounting functions,

facilities, security, and supply chain management. Managed a staff

350 employees.

. Developed and executed a plan to consolidate five autonomous area

management structures to four and centralized all back office

functions, resulting in a 10% reduction in regional staff and $40M in

annual savings.

Senior Vice President of Finance, North Central Division, Manchester, NH

(2005-2009)

One of Comcast's four operating divisions with fiscal revenue of $9B, a

customer base of 6.5M, and a workforce of 22K employees. Division managed

five regions covering geographic areas in New England and the Mid-West.

. Responsibilities included all finance and administrative activities.

Directly managed a staff of 160 employees. Indirectly managed

finance functions across five operating regions.

. Played lead role in the integration of the defunct Midwest Division,

including the consolidation of all accounting functions from a

regional model to a divisional centralized model, resulting in

annualized savings across all functions of $20M.

. Designed and created divisional accounting and finance organization to

support the newly formed division, hiring 50 newly created positions

across internal audit, general ledger, and regulatory / tax functions.

. Designed and implemented a work order quality control and operation

reporting process, decreasing error rates from 10 to 5%, resulting in

improved revenue realization and decreased operational cost

activities.

. Utilizing customer life cycle trending and analysis, developed a stair

step customer discounting strategy, improving tenure by over 100% in

year one, enabling the business to continue to meet customer growth

projections.

. Played lead role in defining internet self service strategy, including

installation pricing model and order flows, saving the division $20M

annually.

. Acted as Divisional Finance Sponsor of SAP payroll system

implementation.

Vice President of Finance, New England Region, Manchester, NH (2000-2005)

During this time period, the NE Region was Comcast's largest operating

region with annual revenue of $2.5B, a customer base of 2.1M, 5.5K

employees, and best in class operating margins.

. Responsible for all regional finance, reporting, accounting,

collections, facilities, security, and supply chain management

activities. Managed a staff of 250 employees.

. Managed through complex decentralization effort following the

acquisition of AT&T Broadband by Comcast Cable, repurposing resources

into a model with more local control and closer customer interaction,

resulting in improved transactional quality and a trend change to

positive customer growth rates.

. Transitioned general ledger and regulatory accounting functions into a

centralized divisional structure, resulting in local down sizing of 25

personnel.

. Held lead finance role in the development of local three product offer

strategy, including the implementation of a $99 bundle with related

product set and eligibility requirements. Product construct was the

base offering utilized to grow revenues over 15% for three consecutive

years.

. Improved operating cash flow margins by 10ppt over three years,

focusing on pricing and packaging, as well as driving cost

efficiencies within the internet and phone businesses.

. Integrated acquisitions totaling 250K customers and 500 employees.

Director -Financial Planning and Analysis, New England Region, Andover, MA

(1996-2000)

. Directed regional financial planning process, including annual

operating budget, quarterly forecasting requirements and monthly

analysis and reporting process. Managed a staff of seven.

. Leadership role in the conversion to PeopleSoft financial system,

improving internal controls, enabling consistency in business

benchmarking, and giving management access to relevant financial data.

. Directed the reinvention of the monthly reporting and analysis process

in partnership with national personnel, including the launch of a new

operational statistics reporting process, utilizing a balanced

scorecard approach.

Accounting Manager-Acquisitions, New England Region, Portsmouth, NH (1995-

1996)

. Integrated and transitioned accounting functions/processes and

personnel for newly acquired cable properties totaling 300K video

customers across three separate purchase transactions.

. Managed the completion of the annual budget for newly acquired

properties and worked with functional management to identify

operational efficiency goals to improve operating margins 5ppts or

$5M.

Regulatory Analyst, New England Region, Portsmouth, NH (1994-1995)

GT O'Brien & Co, CPA's, Manchester, NH 1992-1994

Senior Staff Accountant

DWG Corporation, Miami Beach, FL 1991-1992

Senior Tax Accountant

Brayman, Teel & Company, CPA's, Nashua, NH 1986-1991

Senior Accountant

Education

Master of Business Administration, Southern New Hampshire University, 1996

Graduate Certificate in Taxation, Southern New Hampshire University, 1996

Bachelor of Science, Accounting and Computer Science, Southern New

Hampshire University, 1986

Certifications and Professional Associations

Certified Public Accountant, New Hampshire Board of Accountancy, 1990

Member, American Institute of CPA's

Member, Board of Directors, New England Cable News (NECN), 2007-2009

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