PROFESSIONAL SUMMARY

. * years of IT experience in Network and Security Design,

Consulting, Implementation and production support/maintenance of

computer systems and networks.

. Proven ability to manage all phases of network installation and

administration.

. Adept at analyzing business requirements & crafting technical network

solutions.

. Experience in installing, configuring and troubleshooting of Cisco

Routers, Switches, Firewalls, & Load balancers using best practices as

per industry standards.

. Extensive knowledge of deploying & troubleshooting L2/L3, TCP/IP, SSL,

IPSEC-VPNs & IP Routing Protocols - RIP, EIGRP, BGP

. Operational and maintenance support to network operations team for

various escalated calls for internal and external customers

. Expertise in upgrade, maintenance, testing and troubleshooting of

Networks

. Setting up of Data Center as per industry standards in compliance with

clients security policies

. Implementation of project connectivity and various site connectivity

using IPSEC VPNs.

. Routine Health Checkup - Setting up Performance monitoring guidelines

for Systems Operations

. Vulnerability assessment and penetration testing on network and

security devices

. Application product Migration and Acceptance testing: Capacity and

resource planning to migrate from existing application infrastructure

to newly designed network setup for better performance, high

availability and resilience.

. Effective in working independently and collaboratively in teams

. Excellent technical, analytical & problem solving skills for on-going

network problems and documentation for problem & incident management.

TECHNICAL SKILLS

Security Network Security Operations:

Appliance/Firew F5 Big IP, Cisco PIX, FWSM, NIDS,IPS, ACE- Load Balancer,

alls Checkpoint (NGX), Cisco VPN Concentrator, Fortinet Firewall,

Netscreen Firewall

Network Infrastructure Management: Putty, Secure CRT, 3CDaemon

Monitoring

Tools & Cisco Works, TACACS, Solar Winds, PRTG, WhatsUp Gold,

Authentication Wireshark, Ethereal network analyzer, GFI LANGUARD, Kiwi

Devices Syslog server, NESSUS.

Routing RIP, EIGRP, OSPF, BGP

Protocols

Network VPN/GPRS Technology:

Technologies IPSEC, GRE, MPLS, GPRS 2.5G

Systems Project Management:

Hardware, Office Tools: MS Office Suite, Visio, MS Project

Network Windows 2003 Servers, Windows NT, Unix OS.

devices, HP Servers, Dell Servers, Cisco Routers 1700, 1800, 2600,

Servers & OS 3745, 7200 series. Cisco Switches 2900, 3500, 3750, 4948, 6500

series.

EDUCATIONAL QUALIFICATIONS

. Bachelor of Engineering in Computer Engineering -awarded 2002, Mumbai

University, India

. Diploma in Computer Technology - awarded 1998, Mumbai University,

India

CERTIFICATIONS

. Cisco Certified Network Associates. (640-801)

. Building Scalable Cisco Internetworks. (642-901)

. Building Converged Cisco Multilayer Switched Networks (642-812)

PROFESSIONAL EXPERIENCE

Client: UBS, Weehawken, NJ Jan 2009 -

Till Date

Project: Network & Security devices administration

Responsibilities:

. Installation and Configuration of Cisco Routers, Switches &

Firewalls for high availability, SSH Access and AAA

Services using TACACS.

. Design and implementation of Ether-channel and HSRP for

load balancing and redundancy respectively.

. Implementation of project connectivity using IPLCs & site-

to-site VPNs for offshore development

. Preparation of Network Connectivity Diagram using MS-Visio

. Responsible for regular Health-Check and Removal of

unwanted/ old Policy, Firewall Rules, ACLs, Logs

. Co-ordination with Cisco for Service Request and RMA in

case of Device Failure

. On-call Support and Change Implementer on rotation basis

. Implementation and Updating of ACLs/ Rules on Cisco

Switches, PIX Firewall

. Implementation and Updating of Routing, NAT/PAT, Policy

Based Routing and Route Redistribution

. Design and Implementation of VLAN for various customers as

per corporate policy using layer 3 Cisco switches

. Troubleshooting of day-to-day Network problems and

connectivity & performance issues

. Documentation for Problem and Incident Management using

best practices

. Vendor Management for IPLCs, Internet Links and Network

Products

Client: HSBC, Bridgewater, NJ Nov 2006 -

Dec 2008

Project: Network & system support for IT department. Round the clock

monitoring of core Banking servers and network/security devices. Assessment

of vulnerabilities/threats on Network Devices/Servers and providing

appropriate patches with system specifications guidelines.

Responsibilities:

. Managing and configuring all security and network related devices in

compliance with IT Network/security policy of the bank.

. Managing F5 load balancer, Cisco IDS, ISS Realsecure products &

network monitoring using SolarWinds as NMS.

. Data Centre management & infrastructure (bandwidth/capacity) planning.

. Documentation. Regular backups and failover testing for high

availability and better scalability.

. Planning and implementation of vulnerability assessment and

penetration testing (VA/PT) on network devices/servers and applying

suitable patches with system specifications and hardening guidelines

using NESSUS software.

. Maintaining lifecycle management for the network security production

environment (installation, upgrades, patches, decommissioning, etc.)

. Follow global change management procedures and best practices for

implementation.

. Co-ordination with vendors for IT infrastructure related proposals,

with necessary NDA and SLA agreement based on banks requirements.

Client: Cingular Wireless, Woodbridge, NJ

Nov 2004 - Oct 2006

Project: GPRS network migration-VAS. Implementing Gb o IP using Ericsson

SGSN, GGSN, Extreme Summit/Alpine Switches, Netscreen SSG Firewall,

Checkpoint Firewall, Cisco load Balancer.

Responsibilities:

. Capacity and resource planning to migrate from existing GPRS

infrastructure to newly designed network setup for better performance,

high availability and resilience.

. Migrating WAP gateways live web-portal from windows based NLBS to

hardware Cisco load balancer.

. Migration of Gb links from FR to IP across all BSCs network locations.

. Preparing RFPs for network accessories and defining SOW for managed

services.

Tata Communications Ltd. (VSNL) April 2001

-Oct 2004

Project: Technical SPOC for premium corporate clients. Single point of

Contact for any network related problems

Responsibilities:

. Proactively measuring & reducing the fault rate of customers by

suggesting network enhancements & take corrective actions for repeated

complaints.

. Reviewing MIS reports of customers on monthly basis & further,

interacting with SLA team for any deviation/breach on the commitments.

. Planning, co-ordination and execution of maintenance (downtime) window

and change request of clients.

. Ensuring timely trouble tickets closure to achieve the set MTTR

resulting maximum uptimes of the links.

. Ensuring all customer links are configured & updated on NMS portal.

. Quarterly review meetings with clients on network issues.

Project: Network operations support for customers having MPLS links,

Internet links, Managed Services. Troubleshooting on Cisco 7200 series

Routers, MPLS VPNs (L2 and L3), MP-BGP, IBGP/EBGP. A centralized Service

Operations Centre (SOC-IP) for resolution of VSNL customer Trouble Tickets.

Responsibilities:

. VSNL has more than 150+ PoP across the globe. It is one of the oldest

telecommunications company in India & very first international voice

carriers. Daily activity involves working on VIZNET CRM portal for

global network operations support.

. Generation of Trouble Ticket on receiving proactive alarms from NMS

(Concorde Net Health/Cygnet).

. Acknowledgment of trouble ticket. Updating of ticket with necessary

troubleshooting logs.

. Problem identification & resolution within defined SLA.

. Providing RFO/RCA to customers. Closure of trouble tickets.

. Troubleshooting of MPLS L2 (EWS/ERS/AToMPLS) & L3 (Full Mesh/Hub &

Spoke/Star topology) VPNs, QOS technology, etc.

. Troubleshooting on PE, CE routers for fault resolution.

. Co-ordinating with backbone/transmission team and international

carriers such as Looking Glass, MCI, Level3, Global Crossing & other

ISPs for major outages in their network.

. Providing training to juniors at regular intervals on

troubleshooting strategy, leading to minimum downtime of customer's

network.

. Ensuring timely dockets closure/complaint resolution to achieve the

set MTTR.

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