Customer Service Representative

Jason Zow

404-***-****

**********@****.***

• Recognized strengths in account maintenance, problem-solving and trouble-shooting.

• Proven ability to drive business growth and improve work flow efficiencies, while maintaining the highest standards

of Customer Service and adhering to regulatory guidelines.

• Knowledgeable, analytical and personable with excellent problem solving skills and strengths in areas of Credit &

collection, Risk management and Customer Service.

• Excellent working knowledge using both IBM and Mac systems with emphasis on Microsoft

Excel, Word and Outlook.

• Ability to train, motivates others, and supervises customer service employees.

Professional Experience:

Graphic design & Illustration rep

Southern Entity, Jacksonville FL 2009- current

• Conceptualize ideas for clients

• Branding

• Digital Design

Dollar Tree D. C Savannah, Ga 2004- 2008

Equipment operator

• Operate reach forklift and move pallets from dock to reserve racks

• Retrieve orders for the picking modules

• Operate sit down lifts, clamp truck, slip sheets, stand up

TXU Energy (OSI) Jacksonville, FL 2000- 2003

Customer Service Representative

• Provided value added service to customers by meeting or exceeding their goals

• Implemented Electric and gas Service for new enrollment and existing customer

• Quality Scores were consistently 90-100%

House Hold Bank Jacksonville, FL 2001- 2003

2nd shift Customer Service Representative

• contacted customers via Davox dialer in reference to their past due credit accounts

• Responsible for obtaining balance in full. Assisted with payment arrangements using check by phone or

western union quick collect

• Monthly goal exceeded by 5% each month

Education

• Camden Co High School 1998

• University Of North Florida Jacksonville, FL 1999-2001

• Savannah State University, Savannah, GA 2002-2003

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