Estelle L. Jean
Commerce City, CO 80022
978-***-**** Cell
********@*****.***
Professional Skills Summary
Project Administration:
* Project management planning & implementation process
* Resource planning and management
* Reporting (in-process and final reporting)
* Follow through
* Information management systems (manual and electronic)
* Timeline management
* Vendor administration
* Budget tracking and reporting
* Presentation development
* Database management
* Proposal/contract management
* Electronic tool development
* Team communications
Office Management:
* Office administration process
* Organization
* Purchasing/accounts payable administration
* Accounting/expenses/budget
* Office scheduling
Professional Attributes:
* Keen attention to detail
* Effective follow through
* Consistent punctuality
* Committed team player
* Exceptional verbal/written communications
* Avid learner
Estelle L. Jean
9841 Chambers Drive
Commerce City, CO 80022
978-***-**** Cell
********@*****.***
Employment Summary:
Effective administrator with 15+ years of professional business experience.
Proven communications and interpersonal skills, executed with a high level
of judgment and maturity. Dependable and skilled at managing multiple
projects with limited supervision. Works well as a team member or team
leader. Proficient in Microsoft Office.
Employment History:
09/03- 9/10 Citizens Bank of Massachusetts/The Royal Bank of Scotland
Position: Senior Executive Administrator
Responsibilities: Administrative support for the Executive VP, Director of
Retail Banking
Experience:
* Extensive calendar management
* Travel arrangements
* Sales Tracker reporting
* Coordinate, schedule and organize bi-weekly Retail Team Meetings
* Assist Sales & Service in large meeting activities
* T&E tracking and reporting
* Co-ordination of override process in a timely manner
* Team communications
* Coordinate flow of all multi-departmental paperwork requiring EVP
signature
* Track vacation schedules of Retail Team members
* Track staffing requisitions
12/01-09/03 Au Bon Pain
Position: Executive Administrator
Responsibilities: Administrative support for the VP, Operations
Experience:
* Calendar management
* Attended and recorded minutes of the Franchise Consultant Team meetings
* Travel arrangements
* Coordinated logistics for Regional Manager's meetings
* Preparation of PowerPoint presentations
* Creation of customer response letters
10/99-05/01 GTE Internetworking / GENUiTY, Burlington, MA
Position: Executive Administrator
Responsibilities: Administrative support for the VP, Sales Operations (94
employees)
Experience:
* Budget management and reporting
* Vendor management & reporting
* Reward and Recognition Program management
* Meeting management
* Vice President calendar and travel management
* Headcount reconciliation and reporting
* Office management
11/98-10/99 Heidrick & Struggles/Fenwick Partners (executive search firm),
Lexington, MA
Position: Executive Administrator
Responsibilities: Executive administrative support for the top partner of
firm
Experience:
* Candidate processing through client/management interview procedure
* Client/candidate database management
* Calendar management
* Invoice and expense management and reporting
* Project management
* Business Development Packages management
* Client/candidate and team communications
10/97-10/98 CMG Telecommunications, Inc., Nashua, NH
Position: Executive Administrator
Responsibilities: Executive administrative support for the US President of
CMG
Experience:
* Office management
* Event planning
* Event management
* Lead tracking and reporting
* Expense and budget tracking and reporting
* New employee orientation and training management
* Project management
11/88-10/97 Digital Equipment Corporation, Maynard MA
7/95-10/97 Position: Executive Administrator
Responsibilities: Executive support for the WW VP of Alta Vista Software
Marketing
Experience:
* Project management
* International and domestic travel planning
* Expense and budget management and reporting
* Presentation development
* Customer visit coordination
* Team communications
9/93-7/95 Position: Project Specialist
Responsibilities: Project Assistant to the Americas Events Program Group
Manager
Experience:
* Administrative support for 8 communication professionals
* Project management
* Budget tracking and reporting
* Travel arrangements
* Presentation development
* Event management
* Vendor management
* Accounting
5/92-9/93 Position: Executive Administrator
Responsibilities: Administrative support for Digital's Mid-Range Server
Product Line Manager
Experience:
* Product price tracking and reporting
* Resource planning
* Information management
* Database management
* Team communications
11/88-5/92 Position: Sr. Administrative Assistant
Responsibilities: Administrative support to the VP of US Product Marketing
Experience:
* Project management
* Travel arrangements
* Expense and budget tracking
* Team communications
* Resource planning and management
* Proposal/contract management
* Calendar management
* Direct interface for field Storage Specialists
* Program administrator for Storage Days Program
* Event logistics and operations
* Event performance evaluation and reporting
Education:
9/95-5/2000 Rivier College, Nashua, NH
Associates Degree
Major: Marketing Minor: English
Accomplishment: Dean's List
2001 Leslie University, Cambridge, MA
9/94 Bentley College, Waltham, MA - Meeting Management Certificate
References: Upon Request