Customer Service Assistant

Vasantha Khublall

** ********* **** ***: 732-***-**** with voice mail

Piscataway, NJ 08854 Email: *********@*****.***

Internationally experienced in senior level bi-lingual

administration. Native English speaker with native-speaker fluency

in German, a good knowledge of Spanish and proficiency in French.

Strengths include: bi-lingual office administration; smooth

handling of correspondence in both German and English, VIPs, public

and client relations and travel arrangements; diary management;

organizing conferences, functions and seminars; accurate

translation and interpretation; outstanding interpersonal skills

coupled with diplomacy and discretion; strong administrative,

writing, editorial and speech-writing skills; preparation of

minutes, reports, publicity material and press releases.

Independent office manager who has traveled overseas extensively.

Nationality: American

Positions held (among others):

1. Social Secretary to HE the German Ambassador at the German Embassy in

London, UK

2. Bi-lingual Cultural Program Coordinator at the Goethe-Institute

(German Cultural Center) in for many years in Hong Kong, Singapore

and in New York

3. Project Administrator and Personal Assistant to the Executive Director

of the

International Consortium for Blood Safety (ICBS), a grant

funded by the Bill and

Melinda Gates Foundation located at the New York Blood Center

in New York

4. Program and Information Officer and Personal Assistant to the

Director of the

German Academic Exchange Service (DAAD) in New York

Excellent letters of recommendation from former employers could be

submitted upon request.

EXPERIENCE

Currently employed as bi-lingual Executive Administrator since May

2007 with a German/American company in New Jersey engaged in the

importation and distribution of German automobile parts - May

2007 to the present

Administration of the Sales Division and Customer Service. German

language skills are used constantly both in the office and while

interacting with suppliers in Germany (on the telephone / via email)

as well as with major customers in the USA. Translation of

documents into English or German as necessary, organization of

meetings and workshops, interpretation, correspondence in both

German and English, travel arrangements, appointments and diary

management, customer service, dealing with visitors from Germany,

preparing reports etc.

American Association of Blood Banks in Bethesda, MD

2005 - 2006

Executive Assistant and Project Coordinator

Administration of the CDC's PEPFAR grant (President's Emergency

Plan for Aids Relief). Interaction with the Ministries of Health in

the recipient-countries in Africa and the Caribbean to ensure

efficient running of day-to-day operations. Assisted the Chief

Operations Officer of the project with correspondence, preparation

of reports, diary management, travel, ordering of equipment, and

sending consultants to the concerned countries to conduct training

sessions. Assisted the Director of the National Consulting Division

in managing client base and consultant activities. (Down-sizing

occurred a year after I joined.)

(Continued

on page 2)

Office of the Special Representative of Interpol to the United

Nations in New York 2004 - 2005

in New York, NY - Bi-lingual Office Manager (German/English)

and Personal Assistant to the German Chief of Operations

Managed office operations including the Director's diary,

translating documents and interpreting at meetings when necessary,

scheduling meetings, travel arrangements as well as assisting in the

preparation and editing of speeches, corresponding in English and

German and liaising with other offices of the UN. Also maintained

relations with international organizations as well as with the head

office of Interpol in Europe. (Needed a job that offered full

employee-benefits from the employer which could not be obtained

here, as Interpol did not have a Tax ID in the USA, although it was

a legal presence at the UN building. For this reason I chose to

accept the position in Maryland.)

International Consortium for Blood Safety (ICBS - a grant funded by

the Bill Gates Foundation) located at the New York Blood Center in

New York, NY 2002 - 2004

Project Administrator and Personal Assistant to the Executive

Director

Performed the entire administration of the Bill Gates Blood Safety

project for almost three years, including preparation of the annual

progress report and funding proposals, editing information and

materials forwarded to medical experts and institutions, as well as

editing texts for the ICBS website. Utilized language skills when

dealing with overseas contacts. Handled correspondence

independently. Organized international conferences on Blood Safety

in overseas locations (Germany, Scotland, Africa and in the USA).

Dealt regularly (in German) with the scientific Paul Ehrlich

Institut in Langen, Germany and also with faculties at Berlin

University.

Worked closely with international Collaborating Centers and experts

to conduct workshops and training programs for technicians in

developing countries. Ordered shipments of blood testing-kits and

machinery for developing countries. Also managed diaries,

appointments, international invoices and travel arrangements for

ICBS Executives. Managed the office in the Director's absence.

(The ICBS grant was funded only for a period of five years and came

to an end in 2005 which necessitated my having to seek other

employment in time.)

. All my job performance appraisals were 'Outstanding'.

BMW Financial Services, New Jersey

2001 - 2002

Bi-lingual Executive Administrative Assistant (German/English) to

the CFO

(This was a starter job on my return from the UK to the USA in

2001.)

Handled diary management, translation of documents, interpretation

assignments, travel and hotel bookings, correspondence and protocol

including greeting overseas visitors; organized weekly meetings,

prepared minutes, reports and agendas. Was liaision with the Head

Office in Germany and with other offices in the USA on

administrative matters pertaining to the CFO's sphere of work. Also

managed other general administrative duties.

HE the German Ambassador, German Embassy, London, United Kingdom

2000 - 2001

Social Secretary

Organized social events for the Ambassador, maintained guest lists

and prepared table seating arrangements, received guests at social

events at Ambassador's residence, drafted and sent invitations,

performed other protocol duties, prepared Ambassador's weekly

schedule and composed his correspondence to senior government

officials, diplomats and the aristocracy in German and English. Was

liaison with the staff of members of British aristocracy, political

leaders, diplomats, senior government officials and VIPs. Organized

functions for special political and trade delegations from Germany

where the Ambassador was the official host. Translated documents

and interpreted at meetings.

. Was awarded a triple increment by the Ambassador within a few

months of starting the assignment.

(Returned to the USA after my son was admitted to King's College,

London.)

(Continu

ed on page

3)

Goethe-Institut (German Cultural Centre) in New York, NY

1998 - 2000

Bi-lingual Coordinator of Cultural Programs

(Was also employed at the Goethe-Institut in Hong Kong & Singapore

for several years before immigrating to the USA)

Responsible for organizing cultural programs, conferences, seminars,

symposiums, exhibitions, readings by renowned authors and visits of

internationally renowned experts. Edited the quarterly brochure of

cultural events and prepared press releases. Also drafted speeches

for the Director. Handled travel and hotel arrangements,

translated all necessary documents and interpreted at meetings,

Organized (among others) the following events:

. A three-day international conference "Adorno and the Dialectic

of Enlightenment"

. An international architectural conference "Nach Berlin"

. Numerous Brecht-projects in the sphere of theatre in New York

City

. Kids' Dance Festival presented by foreign groups

. A guest performance of the German dance company, Felix Ruckert

held under the auspices of the New

Europe Festival and

. Regular readings by well known German authors including Uwe

Timm and Sten Nadolny.

(Left for the U.K. to help my son with his decision regarding

his field of post-graduate studies there.)

German Academic Exchange Service in New York, NY

1995 - 1997

Program and Information Officer and bi-lingual Personal Assistant to

Director

Responsible for organizing conferences and cultural visits by

American VIPs to Germany including a reunion at Harvard University

for over 200 professors who had received German government research

grants in the past. Duties also included liaising with US

universities, preparation of reports, independent correspondence,

travel and hotel arrangements for the Director and for visitors from

Germany, translation of documents, interpreting at meetings.

New York Hilton and Towers Hotel in New York, NY

1993 - 1994

Multi-lingual Guest Service Coordinator (on my arrival in the USA)

Responsibilities included working closely with all departments of

the hotel to ensure

prompt service to meet guests' needs (and communicating with

European guests in the language they were

more comfortable with). This was my first job on immigrating to the

USA.

. Awarded 100% in the D. Richey rating for guest service at the

New York Hilton and Towers Hotel.

. Received a Talent Award for Guest Service at the Broadway

Millennium Hotel in New York, NY (where I worked later in a

part-time capacity while employed at the Goethe-Institut in

Manhattan, NY).

.

EDUCATION

. First Division in the Senior Cambridge School Leaving

Certificate - University of Cambridge

. Bachelor of Arts: English Literature and Political Science

. German Language Teaching Certificate in Language Instruction,

Translation and Interpretation from the Goethe-Institut

. Senior Spanish Language Diploma from Malaga, Spain

. Diploma in Journalism (Article-Writing) from London, England

IT SKILLS

MS Word, Excel, PowerPoint, Outlook, Internet Explorer and Netscape

Navigator.

Excellent references and letters of recommendation available upon

request.

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