Customer Service Manager
Resume:
Jessicah Matshe
Damascus, Oregon 97089
***********@***.***
PROFESSIONAL SUMMARY
DEDICATED AUDIT PROFESSIONAL with an established record of increasing
client profits by identifying weaknesses and flaws in their accounts
payable system and working with individuals at all levels of the
organization to recover the lost profits and improve processes going
forward. Recognized for my ability to build and maintain lasting
relationships built on honesty and trust. Known as a strong leader with an
unmatched desire for success in all facets of my life. Areas of skill and
expertise include:
Communication - An excellent communicator with well refined written and
verbal communication skills who recognizes the importance of tailoring the
style of communication to the audience at hand
Research and Analytics - Adept at collecting and evaluating large amounts
of data and information from various sources and identifying and
researching variances and discrepancies within the data
Decision Making - Routinely able to make independent decisions based on the
findings in the data and established corporate guidelines in an effort to
resolve errors
Negotiation and Problem Solving - Extraordinary ability to organize and
present the facts at hand and reach agreements acceptable to all parties
involved
PROFESSIONAL EXPERIENCE
PRGX (Contracted by Fred Meyer)
Staff Auditor May 2008 to Present
Gather, analyze and interpret client data pertaining to vendor contracts
and programs, payments and deductions
Collaborate with client's buyers, vendors and sales representatives to
verify the correct execution of all contracts and programs
Evaluate and satisfactorily resolve payables audit related disputes and
requests for paybacks
Participate in the testing and evaluation of new tools designed to analyze
a variety of client data and create reports based on that data to improve
audit accuracy and efficiency
Fred Meyer Stores, Inc.
Manager of Lease Administration January 2006 to May 2008
Review, interpret and enforce Lease Agreements
Managed and reported on the A/R for tenants of multiple Kroger divisions
Addressed all landlord/tenant concerns in conjunction with Store Directors
and Project Managers
Frequently corresponded with landlords, tenants and attorneys to resolve
various disputes
Jessicah Matshe
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Fred Meyer Stores, Inc.
Senior Payables Auditor March 2003 to January 2006
Gathered, analyzed and interpreted data pertaining to vendor contracts and
programs, payments and deductions
Collaborated with buyers, vendors and sales representatives to verify the
correct execution of all contracts and programs
Worked closely with vendors and buyers to research and resolve audit and
non-audit related disputes
Part of a 3 person team that increased total non food audit recoveries by
64% during the fiscal 2004 audit
Achieved over $1 million in total recoveries for both the 2003 and 2004
fiscal year audits
Mentored and coached other auditors in an effort to further develop their
skills
Fred Meyer Stores, Inc.
Sales Audit
October 2002 - March 2003
Worked closely with store tellers to balance their vaults and research
discrepancies
Responsible for period end reconciliation of various accounts
Researched store over / shorts and made adjustments to the appropriate
accounts as necessary
Fred Meyer Stores, Inc.
Customer Service Assistant Manager
October 1998 - October 2002
Responsible for handling all aspects of customer service, including
comments, complaints, requests and incident reports
Supervised front end cashiers and monitored employee performance through
appraisals, proficiency and time & attendance reports
Ensured employee compliance with all corporate policies, including labor
agreements, safety guidelines & standards and shrink control guidelines
Assisted Customer Service Manager with scheduling, maintenance of all
department records and researching cash over / shorts
Completed management training as required, including Excellence in
Supervision
EDUCATION
2006 to 2008 Bachelor of Science in Accounting (August 2008)
Linfield College McMinnville, OR
2001 to 2005 Associate of Arts
Portland Community College Portland, OR
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