Customer Service Manager

Marcia Serrano

***** ***** ********, ** ***** 832-***-**** *********@*******.***

OBJECTIVE

Self-motivated and reliable Information Technology professional seeking an opportunity to contribute knowledge and

aptitude to an energetic company in which to contribute experience and, and grow professionally.

EDUCATION

ITT Technical Institute – Webster, TX 2011 – Present

Pursuing an Bachelor of Science Degree in Project Management

Anticipated Graduation Date: June 2013

ITT Technical Institute –Webster, TX

Associate of Applied Science - Information Technology- Computer Network Systems June 2011

• GPA 3.75

National Technical Honor Society

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SKILLS

Operating Systems Networking

• Windows 98/2000/XP/Vista/Win 7 • Subnet Masking

Linux/ Fedora Red Hat IP Addressing

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Hardware LAN/WAN Technology

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• Dell, Hewlett Packard TCP/IP Protocols

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Install, configure and troubleshoot PC’s

• Router configuration: Cisco & Linksys

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DSL modems

• Ethernet Drivers

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Laptops

• Software

Wireless cards • Microsoft Word, Excel, PowerPoint, Access, Outlook

•

USB adapters SAP (Systems Applications and Products)

• •

Customer Service

Video Cards

•

• Strong written and oral communication skills

Sound Cards

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Strong ability to patiently assist customers with

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Assemble PC’s to the component level

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diagnosis and problem resolution

Security

Maintain customer loyalty by treating customers with

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• Norton Anti-Virus

empathy and professionalism, resolving issues to the

McAfee

• satisfaction of the customer and the company

Spyware

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Virus and Spam removal

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Firewalls

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VPN’s

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WORK EXPERIENCE

Anytime Communications – Houston, TX 2011 - Present

• Repair computer hardware, including desktops, laptops, and associated peripherals

Reinstall operating systems in the case of hard disk failures

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Testing, installing and connecting various computers in the networks

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Troubleshoot and diagnose hardware problems and computer repairs

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Taco Bell - Deer Park, TX 2005 - 2011

• Supervise 15-20 team members daily

Use computer system to access the database

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Proficient with POS system

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Inventory control

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Audit finances

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AT&T – Houston, TX 1998 - 2001

• Sold all products and services offered by the Company

Met all sales objectives and handle all administrative aspects of the sale

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Maintained strong knowledge of all Company products, accessories, pricing plans, promotions, and

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service features

Maintained knowledge of competitive offers and provided critical market feedback to the Store

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Manager regarding local competition and product/service needs

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