Customer Service Security

MARCUS RHODES

**** ******* **. ****** **. 214-***-****

***************@*****.***

RELATED JOB SKILLS:

Statewide Patrol Dallas, TX

Patrol Officer 20 June 2011

Licensed level 3 security

• Patrol multiple properties providing armed security services.

Guardsmark Security Dallas, TX

Security Officer 15 Dec 2007 to current

Licensed level 3 security

• Responsible for patrolling and keeping the records of all security incidents.

• Responsible for providing security services for residents and visitor, ensure the

security of the building, and visitors.

• Respond to all emergency situations as directed by policies.

• Identification and vehicle checking on daily basis.

• Always alert and keep an eye on every suspected vehicle or personnel.

• Excellent communication and interpersonal skills.

• Wide experience in patrolling, investigation, report making customer service and

access system.

Army Reserve Dallas, TX

Power Generating “generator repair”

Chemical Equipment ' level 30’ “utility equipment repair” 12 Dec 1996 to current

I currently serve as Staff Sergeant in the Army Reserve

Supervise and manage subordinates in the daily operation of our motor pool.

Maintained a working schedule for all maintenance needed for certain company

equipment. I supervised and performed maintenance on equipment in four FOBs during

deployments in 04/05

AWARDS AND COMMENDATIONS:

Army Commendation Medal Armed Forces Reserve Medal

National Defense Service Medal Iraq Campaign Medal

Army Service Ribbon Global War on Terrorism Medal 2nd Award

SKILLS:

Microsoft office Word/Excel 40 Hour OHSA Training

OS Windows/Vista Class A CDL Texas

Microsoft Office Outlook Hazardous Materials Technician

CCTV HazMat Awareness and Operations

Two-Ways Refrigerant Recovery / Recycle Qual

BlackBerry DoD Universal CFC/HCFC Processing cert.

Power Point Level 3 security training cert.

40 hour security training from G4Ssecurity

EDUCATION:

Eastfield College Mesquite TX

30 hours Criminal Justice GPA 3.17

Some coursework: Criminal Law, Legal Aspects of Law, Police Systems and Practices

OTHER EMPLOYMENT HISTORY

6/2004 Scott’s Lawn Service Dallas, TX

to 12/2007 Territory Service Representative

Maintain state applicators license. I used heavy customer service

skills in person and over the phone, in managing customer’s

inquiries my service area. I involved the customer in the best

treatment of their properties and landscapes.

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