Customer Service Sales
Resume:
Mauricio A. Carrion
**** ***** **** **********@*****.***
Fort Lauderdale FL 33327
Summary: EMBA, BSc IT, Video on Demand (VOD), New Media, Telecommunications, Broadcast, Broadband,
Business Development, Latin America Market, Technical Sales, Spanish.
Experience:
Fort Lauderdale, FL
SEACHANGE INTERNATIONAL
Director of Sales, Latin America, 2011 – Present
• Negotiated IT and broadband solutions with Telecommunication, Cable and Broadcast companies in the Latin
America region.
• Developed strong relationships with key decision makers in companies such as Cablevisión MX, Cablevision
Argentina, Telmex, América Móvil, Televisa, VTR, Globosat and others.
• Established and nurtured relationships with key third party broadcasters, payTV channels, producers and industry
partners at senior level.
SEACHANGE INTERNATIONAL Fort Lauderdale, FL
Regional Sales Manager 2007 – 2011
• Managed sales efforts and RFPs with multiple internal business units and external ones from partner companies
• Developed new business opportunities and increased the region customer base and revenue.
• Acquired extensive knowledge of the Latin America Telecommunications industry and its business environments.
• Expanded, managed and maintained a large distribution network throughout the Latin America region.
• Acted as the main point of contact for customer with technical and commercial issues in order to escalate
accordingly inside the organization.
SEACHANGE INTERNATIONAL Miami Beach, FL
Sales Executive 2005 – 2007
• Interacted with senior executives in the Sales, Engineering and Customer Service departments to resolve strategic
customer issues and to increase sales revenues.
• Traveled extensively throughout the Latin America region to meet with existing and prospective customer and to
deliver presentations and proposals
• Designed customized solutions architectures to meet customer technical and budgetary requirements.
• Created and presented commercial proposals.
• Participated in multiple telecommunications trade shows and events to promote the sale of company products.
• Documented account activities, generated reports, and kept records of business transactions with customers and
partners.
SEACHANGE INTERNATIONAL Acton, MA
Technical Support Engineer II, 2000-2005
• Served as the main contact for the company Latin American customer base to solve technical, sales and
administrative issues.
• Traveled throughout Latin America to resolve technical and commercial issues.
• Provided customers with onsite product training.
• Worked with partners and internal business units on the integration and implementation of several projects and
opportunities.
• Supported advanced networks and digital video applications in the telecommunications industry.
• Installed, configured and maintained, broadband television systems.
LERNOUT & HAUSPIE Newton, MA
Technical Support Engineer 1999 – 2000
• Provided exceptional customer service and increased customer satisfaction levels
• Resolved and diagnosed hardware and software issues.
• Responded to user questions regarding application functionality, configuration, and content.
• Researched and tested Beta software for usability and compatibility.
COMPAQ COMPUTERS Andover, MA
Technical Support 1998 – 1999
• Upgraded, configured and troubleshot PCs and laptops.
• Installed, configured and tested DVD/CD ROMs, zip drives, modems, cable connectors, tape drives, memories,
video cards, hard drives, sound cards, SCSI/IDE devices, etc.
• Installed and configured operating systems, applications, and upgrades (Windows, Oracle).
• Created and tested fault tolerant servers (mirrors and stripe sets).
• Created, updated and maintained inventory information.
Education
FLORIDA INTERNATIONAL UNIVERSITY Miami, FL
Executive Masters of Business Administration March, 2011
UNIVERSITY OF MASSACHUSETTS Boston, MA
Bachelors of Science in Information Technology February, 2003
INSTITUTO DE PROFESORES ARTIGAS Montevideo, Uruguay
Mathematics Education Degree April, 1996
Languages: Fluent in English, Spanish and proficient in Portuguese
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