Customer Service Account Executive

Aime MONDOUA

301-***-**** ********@*******.***

OBJECTIVE:

To obtain a position in a field of electronic technology in a growing company that

will offer advancement and challenging experience.

EDUCATION:

Lincoln College of Technology

Columbia, MD ( Electronic Technician Systems Program)

AAS degree in Technology and skilled Trades.

SKILLS and QUALIFICATION

• Working knowledge of NEC, ANSI/TIA/EIA, and OSHA codes and standards.

• Hand and power tool usage experience, basic residential and construction

knowledge, blueprints, prepared schedule.

• Computer applications.

• Electronic Theory and principles (Ohm’s law and Kirchhoff’s law, A/C and D/C

current, voltage and power.)

• Low voltage wiring principles (Installing, maintaining, and repairing)

• Skills in working on fiber optic cabling.

• Telecommunications systems (voice and data, terminating conductors,

designing and installing network)

• Audio/Video, Home Theater & SAT/CABLE TV (Programming,

troubleshooting, installing and repairing)

• Health Monitoring, Access Control & Security Surveillance

• Rack Systems and Integration

• Security Systems and Applications

• Fire Alarm Systems

• Self-motivated and dependable; capable of multi-tasking, adaptable to all

situation

• Bilingual (English and French, working knowledge in Spanish)

CERTIFICATIONS & AWARDS

• NCCER Certificate: Core, Level 1-3

• Data Cabling Certificate from ETA (Electronic Technician Association)

• Structured wiring Installation Training Certificate from Legrand

• Data Systems Installation Training Certificate from Legrand

• Lev-lok Modular Receptacle System Certificate from Leviton

• Category Rated Connectors Certificate from Leviton

• Ground Fault Circuit Interrupters Certificate from Leviton

• Connected Home Certificate from Leviton

• Certificate of attendance in the NFMT

• “Stars & Bars” recipient for perfect attendance and academic excellence -

Lincoln College Of Technology.

WORK HISTORY

PepsiCo

Line Operator (May 2010 – September 2011)

-Responsible for line assignment operations.

-Applying all safety requirements.

-Troubleshooting

20/20 companies (20/20 Companies supports the telecommunications, energy

and special event marketing)

Account Executive: Baltimore-Washington Region (October 2008- April 2010)

-Consistently exceeded telecom services sales quota (20 new customers/week)

-Consistently exceeded customer service and customer retention goals.

Comstruct Maryland (Telecommunications cable and wiring installation company)

- Responsible for supervising employees.(December 2006- October 2008)

- Handled customer calls and resolved various issues.

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