Customer Service Project Manager

Candace Cooper

**** ******** **.

Houston, TX. **021

Phone: 713-***-****

Email: **********@*****.***

OBJECTIVE

To gain practical professional-level experience, and to develop my

management and supervisory skills to enable me to ultimately become a top-

level manager within the company.

EDUCATION

University of Houston

BBA in Management Information Systems December

2009

Intraprenuership Certificate

San Jacinto College May 2007

Associate of Arts Degree

HONORS AND AWARDS

The National Scholars Honor Society 2009

Phi Theta Kappa 2006

Barbizon Modeling Training Certificate 1997

EXPERIENCE

Contemporary Services Corporation September 2010 -

Present

Supervisor

. Crowd management

. Supervise event staff

. Customer Service

. Administrative duties

Alzheimer's Association

Houston & Southeast Texas Chapter Aug 2009 - Dec 2009

Project manager

. Requirement gathering

. Development of the Scope of Work document

. Conversion of an Excel spreadsheet into a Access database

On Track Modeling June 2002 - June 2003

Promotional Model

. Promoted products for various companies

. Acquired skills in customer service, marketing/promotions

. Gained experience in inventory, invoices, and budget management

CERTIFICATIONS/TRAINING

Non-Commissioned Security License Expires 2012

Crowd Management Certification 2011

ACTIVITIES

Floy Johnson Promotions - Volunteer 2003 - Current

. Assist with the coordination of Celebrity Weekend events

. Manage inventory and collections

Arts for Athletes - Volunteer March 2003 -

May 2003

. Gained first-hand experience in managing staff and employees

SKILLS

Proficient in SQL, PL/SQL, C#, HTML, XML, JavaScript, VBScript, Java,

Microsoft Word, Excel, Access and PowerPoint

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