Project Manager Management

Patrick Argiro (U.S. Veteran) 516-***-**** *********@*****.***

Education

Excelsior College, Bachelor of Science, Management Studies, Minor Political Science- May 2014

Master Project Manager Certification IPMC-August 2011

Certified Scrum Master – December 2014

Lean Six Sigma Master Black Belt – Completion by February 2015

Summary of Qualifications

Risk Management Cost Benefit Analysis Process Improvement

Root Cause Analysis Operations Time Management

MS Office Suite (SharePoint, Project) Business Requirements Compliance/Audits

Budget Analysis Training & Development Financial Services/AML

Policy Review Procedural Writing Professional Presentations

Corporate Governance Program/Project Management Analytical Skillset

Professional Experience

05/2014-Present

Citigroup (Contractor), Tampa, FL - Senior Project Manager

Lead the monitoring and tracking of progress milestones and provide appropriate reporting to senior leadership and

SRM stakeholders, within the Operations and Technology Risk Management organization.

Coordinate, facilitate, track, and disposition SRM stakeholders feedback during different phases and/or work

streams of multiple projects including ESROC, CASE Team, CSSMP, CASP+, SLA and other training courses.

Facilitate and track the submission of project deliverables. Plan and schedule project timelines.

Provide direction and support to project team. Ensure quality of project work outputs.

Present reports defining project progress, problems and solutions. Implement and manage project changes.

01/2014-4/2014

WellCare Health Plans Inc. (Contractor), Tampa, FL – Project Manager

1. Core member of Enterprise level Project Management team responsible for implementing Strategic Planning

Committee initiatives involving both IT, and Operations in a cross functional environment.

2. Successfully insourced behavioral health services for 8 different markets from a third party vendor in order to reduce

company costs, and improve health and wellness of members through an advanced model of care.

3. Partnered with IT and Operations to outsource 3 utilization management programs to a third party vendor in order to

save the company over $7M in medical expenses. Process improvements/enhancements to phase I programs also

included in scope of project. Assisted with gathering business requirements, QA, UAT, and defect resolution.

4. Develop, and maintain relationships with key stakeholders, multiple cross functional departments, and state markets.

5. Deliver value for mission critical items, such as submissions to the state(s) with tight deadlines, and highly regulated

template formatting through time management.

6. Create key project documents such as: project charter, RACI (responsibility assignment matrix), project plan, steering

committee presentation, BRD (Business Rules Document), resource allocation, risk/issue log, milestones, process

maps, etc. Utilize SharePoint as document manager, and to report out project status.

01/2011-04/2012

Comcast Communications (Contractor), Maple Shade, NJ – Sr. Business Services Project Manager

Leads a team of managers responsible for the strategic and tactical coordination of Engineering, Implementation,

Network Operations, Business Unit, Divisions and Markets to ensure successful project deployment

Develops, directs and monitors deployment strategies across all assigned projects for all markets.

Manages the day to day deployment activities of a team of project managers ensuring successful completion of

deployments within scope, schedule and budget. Monitors project progress and status via daily task management

system utilization. Owns and drives delivery of unit commitments

Reviews and validates deployment project plans identifying risks, issues and gaps and developing corresponding

mitigation plans. Understands and manages program dependencies impacting assigned portfolio of projects

Manages escalations and resolutions of roadblocks impacting project/milestone delivery; Escalates issues requiring

action or decisions to director, as necessary.

Audits project records/orders to ensure compliance with project management quality standards.

Understands and reinforces processes; is proactive in identifying and implementing process improvements that will

ensure the operational efficiency of the team and the success of deployment projects.

Confers with and represents the program/department in meetings with the Business and Divisions; fosters

collaborative working relationships to the benefit of the program and with multiple departments; ensures alignment

around program plans and direction across departments.

Accountable to director for deployment project plans, schedules, delivery within budget, and quality of all program

elements. Acts as the communications conduit to director and associated business/technology leaders by one-on-

one meetings and conducting periodic briefings/status updates, as necessary.

Develops and manages communications and summary reports that apply to senior executives, senior managers and

program audiences based on the deployment project plans and status; provides accurate project status information

in the form of formal briefings, program/project coordination meetings, and written/graphic reports

Prioritize the activities, provide administrative support and manage the performance of direct reports.

Fosters team development by working with direct reports to craft their individual development plans (IDPs) and

monitoring progress against those plans in compliance with performance management guidelines.

01/2002-12/2010

The LiRo Group, Syosset, NY - Project Manager-Compliance

Developed and updated plan policies and procedures to ensure (vendor) contractor and subcontractor compliance

with federal and state requirements.

Reviewed contracts for all contractors and their subcontractors. Processed monthly requisitions which included all

financial (vendor) contractor and subcontractor documentation and change order approval.

People’s Alliance Federal Credit Union (PAFCU), Hauppauge, NY – Operations 01/1997-1/2002

Managed searches, gathered data & recorded evidence from internal systems, databases & review with business or

compliance in support of policies & procedures. Applied experience of money laundering processes.

Gathered facts from investigations to be utilized in presentation to senior management and compliance.

Conveyed unusual client activities which related to money laundering to senior management.

Completed peer reviews of investigations to confirm proper dispositions had been recommended.

Accountable for the execution and operation of integrated processes and procedures directed at meeting internal

and external regulatory or policy management.

KYC-Responsible for delivering fundamental managerial input regarding solutions that allowed senior

management at Business, Compliance and Operations to make strategic decisions. Through KYC procedures

increased the understanding of customer financial dealings at the client onboarding stage.

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