Customer Service Sales
Resume:
William R Flemister Jr.
Atlanta, GA 30331
**********@*****.***
SKILLS AND CERTIFICATIONS
. CompTIA A+, Network+, Security+
. Proficient in Microsoft Office, Project Professional, Visio, Access,
SharePoint
. Dell DCSE, Sony, IBM/Lenovo hardware certifications
EDUCATION
Georgia State University, Robinson College of Business, Atlanta, GA
Bachelor of Business Administration, Computer Information Systems, 2011
Certificate in Information Security, 2011
Awards: Deans List, Business Strategy Game 2011 Industry Champion,
Business Strategy Game Global Top 50
Relevant Courses: Systems Analysis, Information Security, Project
Management, Business Analysis, Computer Forensics, Database Management,
Introduction to Programming
Experience
InsureTrust June 2011 - present
Consultant - Atlanta, GA
. Leading comprehensive research to identify security issues associated
with cloud computing.
. Assist in the development of presentations to professional
organizations.
. Modernize outdated security policy reference guide for small business
clients.
World Wide Tech Services September 2008 - present
Field Service Technician - Atlanta, GA
. Troubleshoot, analyze and repair computer systems, hardware and
computer peripherals with 100% customer rating for Professionalism and
Expertise.
. Document, maintain, upgrade or replace hardware and software systems
for various midsize and large companies.
. Determine and recommend which products or services best fit the
customer's needs.
Metro Brokers BHGRE - D.R. Horton - A & W Realty January 2002 -
present
Real Estate Agent - Atlanta, GA
. Provide excellent customer service in marketing and selling
multimillion dollar subdivisions.
. Outstanding Sales Performance Award from the Atlanta Home Builders
Association.
. Promote teamwork while leading construction, sales, loan and
inspection teams to exceed sales performance goals by an average of
50%.
Morehouse Campus Police Department June 1996 - January
2002
Police Sergeant - Atlanta, GA
. Responsible for investigating identity theft and computer crimes on
campus.
. Department point of contact for NCIC and GCIC Computer System.
. Manage eight police officers and effectively handle emergency
situations.
. Perform procedure and technology training within the department and at
other agencies.
Professional Organizations
Technology Association of Georgia, Technology Association of Georgia
Information Security Society
Contact this candidate