Customer Service Project
Resume:
David E. Marks
Cape Coral, FL 33990
*********@*****.***
Experienced AdministrativE/ I.T. Assistant
Profile
Administrative and I.T. support professional offering versatile office
management skills and proficiency in Microsoft Office programs. Strong
planner and problem solver who readily adapts to change, works
independently and exceeds expectations. Able to multi-task priorities
and meet tight deadlines without compromising quality.
Education
DeVry Technical Institute- Woodbridge, NJ
Electronics Technology with emphasis on computer science
Alpha-Net Solutions-Cedar Knolls, NJ
Relevant Courses:
MS Office for Professional Staff
Electronic Presentations for Business Professionals
Network System Administration
Professional Office Procedures and applications
Professional Development:
Microsoft Certified System Engineer, 1997
Key Skills
Office Office Management Spreadsheets/Reports Front-Desk Reception
Skills: Event Management
Records Calendaring Executive Support
Management Accounting Travel Coordination
Database
Administration
Computer MS Word MS Outlook MS Publisher
Skills: MS Excel MS Access Quick-Books
MS PowerPoint MS Project Windows XP,2k+
MS Server Web Page Design Graphics packages
NT,2K,2K8
Experience
Romantic Island Weddings- Fort Myers, FL Administrative Assistant
2000-2003
I.T. Administrator 2009-
2011
Handled multifaceted clerical tasks (e.g., data entry, filing, records
management and billing) as the assistant to the owner/operator. Coordinated
travel arrangements, maintained database and ensured the delivery of
premium service to clients. Quickly became a trusted assistant known for
"can-do" attitude, flexibility and high-quality work. Point of contact for
all clients and responsible for all office correspondence.
Highlights:
. Communicated effectively with clients and vendors to plan meetings,
consults
and events. Prepared and developed all office letters, mailings,
templates and
welcome packages for all clients.
. Established strong relationships to gain support and effectively
achieve results.
. Helped coordinate all events (average of 50 large gatherings per year)
that
contributed to consistently high client satisfaction.
. Entrusted to manage office in the supervisor's absence. Provided
timely,
courteous and knowledgeable response to information requests; screened
and
relayed calls; and prepared official correspondence.
. Developed innovative MS Office and graphic presentations used by the
Owner/Designer to present to potential clients.
. Earned excellent marks on performance reviews, with citations for
excellence in
areas including work volume, accuracy and quality; ability to learn
and master
new concepts; positive work ethic and commitment to providing
unsurpassed
service.
. Entrusted to handle all accounting tasks including invoicing, handling
payments, generating reports and payroll.
. Experience with Windows NT, Windows 2K Servers, XP and 2K Work
Stations
and Linux Servers.
. Microsoft Office applications specialist.
Unified Electric- Fort Myers, FL Electrician 2001-
2002
Handled commercial, industrial and residential electrical work ranging from
Installation through maintenance-service. Contract position for two large
scale projects. (Contract position)
Highlights:
. Worked independently as well as in a team environment reporting to
project
manager.
. Experience in EMT, Wire "pulling" and termination.
. Experience working from blueprints as well as directions from
supervisors.
. Entrusted to manage time and scheduling to meet project deadlines.
. Experience with 110,220, 440 and "low-voltage".
. Earned excellent performance reviews.
Convergent Systems Technology- N. Fort Myers, FL Network Administrator
2001-2002
Responsibilities included IT administration as well as network security for
Network for two Contracts. (Contract position)
Highlights:
. Experience with Windows NT, Windows 2K Servers, XP and 2K Work
Stations
and Linux Servers.
. Microsoft Office applications specialist.
. Provided all Documentation and cross-training of in-house
Administrators.
. Experience installing and programming Routers, Switches and hubs.
. Experience installing and terminating all system CAT cabling.
. Experience in Installation, Configuration and Administration of a
Domain
network.
. Experience in Installation, Configuration and Administration of WINS,
DNS,
Firewall, Exchange and IIS Servers.
Dyna-Mark/ Knightgaurd- Fort Myers, FL Technician
2001- 2003
Responsibilities included Design, Installation, Programming and Servicing
of Data, Fire, Security and Video Systems. (Part Time position)
Highlights:
. Experience installing all system cabling for various systems in both
"new"
construction and existing construction.
. Experience in ADT, DSC, Gamewell, Notifier, Edwards and Simplex
Systems.
. Experience IN CCTV and Webcam Systems.
. Installation and Termination of various cabling types.
Excel Electric- Naples, FL Electrician-
Technician 2000-2001
Responsibilities included general industrial and commercial electrical
installation with emphasis on audio, Video, fire and security systems,
installation of conduit and wire installation and termination. (Project
position)
Highlights:
. Experience installing all system cabling for various systems in both
"new"
construction and existing construction.
. Experience in ADT, DSC, Gamewell, Notifier, Edwards and Simplex
Systems.
. Experience IN CCTV and Webcam Systems.
. General Network Administration in a Windows NT Domain Environment.
. Provided all documentation.
. Experience working independently reporting to department supervisor.
. Assisted in general commercial and residential electrical
installations.
. Experience in EMT, Wire "pulling" and termination.
. Experience working from blueprints as well as directions from
supervisors.
. Entrusted to manage time and scheduling to meet project deadlines.
. Experience with 110,220, 440 and "low-voltage".
. Installation and Termination of various cabling types.
. Earned excellent performance reviews.
. Exceeded project deadlines.
W.C.I.- Bonita Springs, FL Network
Administrator 1999-2000
Responsibilities included Windows NT server and workstation system roll-
outs, provided network Administration for existing Net Ware systems. Duties
included customer service, system maintenance and upgrades, remote field
service and other IT services. (Project Position)
Highlights:
. Experience with Windows NT, Netware Servers and NT Work Stations.
. Microsoft Office applications specialist.
. Provided all Documentation and cross-training of in-house
Administrators.
. Experience installing and programming Routers, Switches and hubs.
. Experience installing and terminating all system CAT cabling.
. Experience in Installation, Configuration and Administration of a
Domain
network.
. Experience in LAN-WAN Environments
Contact this candidate