Six Sigma Customer Service

Phone: 817-***-****

*** * *** **, *** ***

******.**********@**********.***

Arlington, TX 76010

aNand srinivasan

SUMMARY

. 5+ years professional experience working in various roles across

different functions including but not limited to, planning and

manufacturing, logistics, inventory control, vendor management,

customer management and using various industrial/statistical tools

such as SAS 9.1, MINITAB 16, ERP using Oracle 11i, WITNESS, SimuLink,

TORA, MS Visio, Supply Chain Guru, Statistical Process Control (SPC),

Design of Experiments (DOE), lean techniques, six sigma (DMAIC),

SolidWorks, AutoCAD, etc.

. Certified and awarded for academic excellence and expertise

. Appreciated for outstanding customer service and ability to finish the

task ahead of time

. Experience and expertise in devising custom processes for optimal use

of time and resources

. Expertise in material requirements planning (MRP), scheduling and

forecasting techniques and associated processes

. Excellence in process improvement methods such as statistical process

control (SPC), lean manufacturing techniques, six sigma and design of

experiments (DOE)

. Experience in applying industrial engineering problem solving tools:

Cause and effect diagram, Pareto chart, Histogram, Control charts,

Value stream mapping, etc.

. Strong problem solving and analytical ability with experience and

expertise in statistical and mathematical optimization using TORA and

SAS 9.1

. Sound practical experience in manufacturing system simulation using

WITNESS, layout planning and design using MS Visio and time studies

. Excellent oral and written communication and strong interpersonal

skills

. Very good team player and ability to work well with various teams

TECHNICAL SKILLS/TOOLS

. Enterprise Resource Planning (ERP) using Oracle 11i

. Process improvement toolkit: SPC, Lean techniques, Six Sigma, DOE, 7

QC tools

. Discrete event simulation of manufacturing systems using WITNESS and

SimuLink

. Plant layout design and process flow mapping using MS Visio 2007

. Mathematical optimization algorithms (linear programming, integer

programming, transportation and assignment problems)

. Statistical analysis techniques: Regression and Design of Experiments

. Optimization Solvers: TORA, Statistical Analysis Software (SAS 9.1)

and MINITAB 16

. Network flow optimization in transportation system design using Supply

Chain Guru software and network simplex method

. Mechanical Design using SolidWorks, AutoCAD

. Project Planning using MS Project

. MS Office 2007 (Word, Excel, PowerPoint)

. Database: Oracle 11i, SQL Server 2000/2005

. Operating System: Windows XP, Vista, Windows 7, Windows Server 2003

. Browsers: Internet Explorer 8, Firefox 3.6, Google Chrome

HONORS AND AWARDS

. Phi Kappa Phi - awarded for continuing academic excellence

. Tau Beta Pi - awarded for outstanding engineering students

. Texas Public Education Grant (TPEG) - awarded for consistent academic

excellence

. Graduate Stimulus Scholarship - awarded for highly meritorious new

graduate students

PROFESSIONAL AFFILIATIONS

Institute of Industrial Engineers, Tau Beta Pi, Phi Kappa Phi

EDUCATION

Master of Science in Industrial Engineering, University of Texas at

Arlington, May 2011

(GPA: 3.92/4.0)

PROFESSIONAL EXPERIENCE

Industrial Engineer / Deputy Manager

Jul 2004 - Jul 2009

TI Cycles, India

TI Cycles, one of the leading bicycle manufacturers in India, is a part of

USD 3.2 billion Murugappa group. The company produces the country's most

famous bicycle suite of products.

Manufacturing & Quality Assurance:

. Engineering Change (ECR/ECN) Process facilitator - provided clear,

effective communication of any process changes, and updates to MRP

system, maintained local databases and routing the current procedure

through the signature process

. Analyzed current manufacturing processes, recommended changes and

implemented improved manufacturing methods

. Performed work measurement/simplification studies (Direct Time Study,

Simulation Modeling) on assembly lines to improve labor efficiencies,

throughput capacity and to estimate staffing requirements

. Developed process improvements for fabrication, assembly, and

packaging; Provided on-going technical support for new and existing

manufacturing systems

. Provided input regarding design concepts and specification

requirements to best utilize equipment and manufacturing

. Maintained Standard Operating Procedure (SOP) and quality

documentation as it relates to engineering and manufacturing

. Lead facilitator of continuous improvement projects through

application of industrial engineering tools and techniques like

statistical process control (SPC), six sigma (DMAIC approach), design

of experiments (DOE) and lean manufacturing methodology

. Supported introduction of new products, including analysis, layout,

and procurement of equipment and tools

Production Planning & Inventory Control:

. Processed MRP action reports and production planning reports from a

sophisticated ERP system to ensure timely materials and documentation

delivery to Inventory / Production in support of the production plan

. Coordinated scheduling of production and sales work orders start and

due dates with suppliers every week

. Performed analytical and mathematical analysis that supports planning,

scheduling and inventory reduction

. Analyzed order requirements based on materials availability, routings,

machine capabilities, alternative manufacturing routings, and

demonstrated capacity

. Coordinated with the procurement department and process engineering

personnel to evaluate and optimize the capacity to support the

manufacturing requirements

. Participated in sales, operations, and production forecast meetings;

Coordinated MRP meetings

. Participated in monthly inventory depletion meeting

. Provided weekly management updates related to production work order

and planning status

. Administered consigned inventory weekly auditing transactions and

troubleshooting

. Trained new employees and subordinates on issues related to Inventory

Control, MRP, Work Order, and other process concepts

. Managed the maintenance and inventory of stock area as stores manager

Skills acquired: ERP using Oracle 11i, MINITAB 16, Simulation study using

SimuLink, MS Office (Word, Excel, PowerPoint and Outlook), customer

presentation, vendor management, advanced analytical skills, application of

lean, six sigma, SPC and DOE, technical documentation, project technical

lead

GRADUATE PROJECTS

Continuous Quality Improvement using SPC technique

. Identified a consumer product and gathered consumer feedback about

product quality

. Prepared data based on consumer feedback and performed root cause

analysis on product defects

. Analyzed the process at various stages of its assembly using

statistical process control (SPC) technique and recommended

improvement solutions to the process

Skills acquired: Quality control tools, statistical process control,

documentation and presentation

Discrete-event Simulation of a manufacturing system

. Built the discrete-event simulation model of a manufacturing

facility's production stages

. Performed experimental analysis on the model to determine the optimal

number of resources (machines, laborers, buffers) and shifts required

to meet the monthly target production

Skills acquired: WITNESS software, data interpretation, technical

documentation

Improving process efficiency using Design of Experiments

. Using statistical design of experiments to identify process parameters

that improve operational performance

. Results indicate improved process performance under optimum

experimental conditions

Skills acquired: Data gathering and analysis, SAS 9.1 programming,

documentation

Layout Planning and Design of a distribution center

. Analyzed inventory data, defined problem statement and identified

operational assumptions

. Selected appropriate storage system and material handling technologies

. Developed the operational plan and design methodology of the

distribution center

. Analyzed the logical material flow in the distribution center and

designed the final layout

Skills acquired: Data analysis, MS Project, MS Visio, customer presentation

Operations Planning of a production facility

. Devised appropriate production planning strategy that minimizes

production cost and inventory carrying cost while meeting target

demand

Skills acquired: Logical analysis of data, analytical thinking,

documentation, presentation

Statistical Data Analysis using Regression

. Used statistical analysis software (SAS 9.1) to analyze data of

variable(s) that has/have influence over a parameter of interest and

developed simple and multiple linear regression models to explain

their statistical relationship

Skills acquired: SAS 9.1 programming, data collection and analysis,

technical documentation

REFERENCES

References shall be provided upon request

Contact this candidate