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Customer Service Quality Assurance

Location:
Tallmadge, OH
Posted:
January 02, 2013

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Resume:

DEBRA BERNADINE

**** ***** **.

Kent, Ohio *****

Cell – 322-1165

EDUCATION

Kent State University, Kent, Ohio 1998 - 1999

Masters Program 1998 – 1999

Completed coursework but not the final Thesis paper

Bachelor of Arts, Kent State University, Kent, Ohio 1998

Criminal Justice / Psychology

Associate Degree, Kent State University, Stark, Canton, Ohio 1996

Criminal Justice

EMPLOYMENT

10/2010 – Present

Assistant Manager/Front End & Operations, Walmart 4342, Bedford, OH

• Oversee front end, including accounting office, registers, customer service desk,

money order. Ensure that the correct number of registers are open at any given time.

• Responsible for scheduling, hiring, evaluating, & termination. (62 associates).

• Assist customer complaint/concerns.

• Balance of cash office, making loans, review paperwork for losses / overages.

• Follow all company & government processes and procedures on all aspects of front-

end.

• Responsible for planning of events & upcoming holidays, etc.

• Responsible for communicating any updates, changes, etc, both up and down the level

of command.

• Responsible for maintenance staffing, stockman, accounting, courtesy desk, money

center, supervisors, cashiers.

• Research of scorecards & finding causes of errors, shortages, overages & standards

required on scorecard.

6/2006 – 10/2010

Zone Merchandise Supervisor, Walmart, Kent, Ohio 9/09 – 10/2010

• Responsible for Tire Lube Express, Lawn & Garden, Sporting Goods Stationary.

• Planned for all modular sets, updates and future placement.

• Stocked freight.

• Ordered merchandise, delegated work.

• Assist manager in hiring, evaluation process.

• Oversee & do price changes.

• Customer Service.

• Know all policies and procedures for each area.

Supervisor over Grocery, 6/08 – 6/09

Responsible for merchandising, building features, comparison shopping, delegating

projects to sales floor associates. Price changes and communication with vendors.

• Supervisor over Pets, 6/07 – 6/08

Same as above with the addition of cleaning fish tanks, just different merchandise.

8/1999 – 6/2006

Field Middle School, Mogadore, Ohio

Dual Contract, Special Education Asst. / Custodian

Special Education Asst.

• Help develop / teach curriculum to special needs 7th graders.

• Assist with tests, homework, medical/personal needs.

• Go on field trips.

• Administer tests, evaluate progress (assist in), grade and file.

• Teach life skills such as using a microwave, toaster

Custodian

• Cleaning of building. Stripping, waxing floors, using various cleaning chemicals

safely.

• Setting up and tear down of games, concerts, dances.

• Follow safety guidelines and equipment.

• Locking up building.

2/1996 – 8/1999

Field Local Schools, Mogadore, Ohio

Bus Driver – Class B CDL

Following government rules & regulations regarding transportation. Seating chart, fire &

emergency drills, knowledge of routes, daily bus inspection. Communicating problems

to mechanic. Filling basic fluids, gas, oil, water. Kept bus clean, and kept students safe

at all times. Drove field trips such as: zoo, games, parades.

2000 - Present

Owned towing company with spouse

Helped tow, did all paperwork, billing, payroll, etc.

Prior to 1995

Prior to son’s birth held various jobs in addition to school

Cleveland Coliseum, Richfield, Ohio 1989-1990 sales events in ticket office. Set up

tickets for group events. Such as girl scouts, boy scouts for games and events.

Podnar Plastics, Kent, Ohio 1989

Ran plastic injection mold, stacking, prepping, & quality assurance.

K-Mart, Colorado Springs, Colorado 1986 – 1988

Sales associate, cashier, assisted customers.

Emagene’s Ice Cream, Brimfield Ohio 1983

Made and served ice cream.

Value King, Akron, Ohio

Cashier.



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