Customer Service Sales

Dragana (Dana) Zelenjakovic

** ******** ******

Thornhill, Ont, L4J 0B9

Mob. 647-***-****, Home: 905-***-****

**********@*****.***

Qualification/Skills:

Over 20 years work experience in various departments which include: Export

and Import, Sales, Logistics, Purchasing, Inventory, Accounting and

Customer Service.

. Very strong Client Services Orientation and Experience

. Excellent Organizational and Multi-tasking skills

. Ability to work effectively, both in a team environment and

independently

. Exemplary customer service skills

. Highly analytical thinking with demonstrated talent for identifying,

improving, and streamlining work processes

. Proficiency in MS Office software applications such as: Word, Excel,

Power Point and Outlook

. SAP, AS 400, Priority software, Movex (Bosa Nova),Business vision,

Quick books and Advance pro.

. Complete understanding of Logistics, Import and Export and Supply

Chain issues

. Fluent in English, Serbian, Croatian, Bosnian, Hebrew and Basic

German

Professional Experience:

EC Scott Group (Canada) -Cosmetics distributor

2010 - present

Supply Chain/Operations Manager

. Managing of Export, Import and logistic issues

. Managing of distribution, retail forms and product information forms

. Product allocations per customer including daily contact with main

customer buyers

. Monthly Sales Plans including monthly tracking and comparison to

actual sales figures

. Quick Books and Advance pro Maintenance

. Managing of Retail Sales Reports and net Shipping reports

. Tracking Demo and field Sales Spend verses Budget

. Managing of the stock levels in warehouse and according to stock

levels entering of purchase order-to avoid any stock issues

. Monitor Arrival of stock at Warehouse- compare invoices against

original orders to determine compliance with all conditions of

purchase prior to payment

. Responsible for developing, building and maintaining of good business

relations with assigned vendors

. Communications with vendors regarding material revisions, rate

adjustments and incorrect or nonconforming materials

. Works with accounts payable to resolve problems with incorrect

supplier billing

. Responsible for monitoring/reporting on the performance of assigned

vendors

. Responsible for making decisions on cost-effective modes of

transportation, in support of production

. Managing of Order Forms both Seasonal and Basic

. Main customers: Sephora Canada, Sears, The Bay, Shoppers drug mart,

Winners, Murale and Rexall

Fusion Brands Inc. (Cosmetic), Toronto

2009 - 2010

Senior Sales Coordinator, North America and International

. Assist VP of Sales and support Sales Team with all sales activities

. Sales forecast management, including monthly tracking and comparison

to actual sales figures, variance, for North America and

International

. MRP update

. Entering/updating orders in SAP for North America and

International + checking inventory on DC system

. Coordinate all logistic activities relating to Retailers trainings,

tradeshows, special events

. Main point of contact between sales and all departments within the

company (Operation, Logistic, Marketing)

. Creating/ updating customer Master data -SAP

. Informing logistic about new orders - request for lead time, special

shipping request

. Shipped orders- daily tracking+ to inform relevant parties

. Developed Sales operation procedures

. Main point of contact (for sales operation purpose) for company key

customers, including customer PO entry into SAP, short shipment

notification, PO extension requests, shipment tracking.

. Main customers: Sephora, Ulta, Nordstrom, Dillards (USA), Sephora,

Winners (Canada), Romella, Heinemann, Sephora France, Cosmetic

trading, Skins cosmetics (European Customers),Wakaba Japan, ADE China,

Al Kathib Kuwait.

Supply Chain Manager Keter Plastic Ltd. - Israel

2007-2008

* My responsibility was receiving of orders from customers, entering of

the orders in our ERP system SAP according to approvals from our

planning and engendering department. Sending of order confirmations to

the customer's approval.

* Opening of new Customers with all there details, in our System. Daily

contacts with customers to give them all information's and service.

* Contact with accounting and main logistic department. Booking for

contenders on vessels. Daily work with our forwarder. Issuing of

Invoices and packing lists for all our shipments. Responsibility to

give all shipping instructions to our forwarders.

* Opening of complaints from the customers and daily work with our

Quality assurance department.

* Opening and sending of all Samples and spare parts shipments to the

customers by Fed Ex and UPS couriers. Checking that customers receive

there shipments successfully.

* Main Customers: Wal-Mart, Costco, Home Depot, Toys R Us, Auchan,

Carrefour.

* Geographic zones of responsibility: Europe, Africa, North America,

South America, Far East (~150 M/year)

Purchasing / Import Manager TEFRON - Industries Ltd.Israel

2006

* Managed purchasing from all Suppliers from abroad, opening and sending

purchasing orders, checking order confirmations, advising production

department about all changes of deliveries, checking Incoterms, prices

qty's

* Responsible for checking all logistic details, forwards, customs

agents, price offers and all import procedure including domestic

transport from the sea or air ports.

* Was in charge of correct payment terms, opening L/C or advance

payments or CAD if it was kind of payment to suppliers

* Was closing import files, including checking of suppliers invoices and

forwarders Invoices before there sending to accounting department.

* Throughout this period, I worked with AS 400 and Priority software and

all the MS Office software aplicatopns

* Main Customers: Calvin Klein, Victoria Secret, Nike, Puma, Tommy

Hilfiger, Banana Republic, Polo - Ralph Lauren, A&F.

* Geographic zones of responsibility: Europe, North America (~100

M/year)

Export and logistic Supervisor Delta Galil Industries Ltd. Israel

2003-2005

* Managed export for the European Division for all the exporting sites

(including Thailand, China, Vietnam, Egypt, Romania and Jordan).

* Responsibilities included: issuance of invoices to customers, checking

and correlating all the documents accompanying the shipment, including

Certificate of Origin, Euro 1, QIZ, AWB, B/L, etc.

* Daily contact with the customs agents to check and coordinate

flight numbers, container numbers, ship names and all other

information involved in transporting merchandise from the export

site to the customer's site.

* Contact with the customer to verify appropriate receipt of the

merchandise at the customer's site to ensure the customer's

satisfaction.

Accounting Supervisor - Delta Galil Industries Ltd. Israel

1999-2002

* Work with foreign suppliers involving: checking pro forma invoices,

opening an L/C if it was the supplier's form of payment, checking

import files and invoices, recording in the books, payments to

suppliers.

* Checking inventory of all imported materials for accessories.

* Once per month - cross-checking supplier and customer cards to prevent

end-of-quarter or end-of-year problems.

* Daily contact with Division Purchasing Dept. to ensure that all

payment terms, means of transportation and purchase orders conform

with the suppliers' invoices so that I could approve payment.

* Two years - also collection of payments from customers.

* Main Customers: Hugo Boss, DIM, Carrefour, Auchan, Victoria Secret,

Calvin Klein, A&F, Puma.

* Geographic zones of responsibility: Europe, North America, Middle east

(~200 M/year)

Throughout this period, I worked with MOVEX software and all the MS

Office software applications.

Customer Service /Accounting Supervisor Al-Etz, Israel.

1995-1998

. Preparation of material for submission to accountant, preparation of

salaries, customer service clerk.

efficient manner.

Purchasing Manager Shipad Co., Sarajevo

1989-1993

. Duties involved daily contact with foreign suppliers, checking import

files and suppliers' invoices, opening LCs and other methods of

payment to suppliers. I was also in contact with customs agents and

the Customs Office to ensure transportation of merchandise from abroad

to our warehouses in the most efficient manner.

Documentation Clerk Sarajevo National Bank

1986-1988

Education:

1981 - 1986 Master's Degree in Economics - University of Sarajevo

Professional courses:

SAP course - 2007

Import/Export and International Trade Course - Chamber of Commerce, Haifa

- 2005

Mediatek College - MS Excel 2000 Advanced. - 2004

Ort Braude College, Karmiel / Ministry of Labor and Social Affairs - 1997

Course in bookkeeping - Levels 1, 2, and 3, salary calculation (labor laws

and labor relations, income tax rules and regulations, National Insurance

and Health Insurance laws, preparation of salaries)

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