Customer Service Assistant

Location:

Posted:

January 08, 2013

Shanetta Watkins Durham

Objective: Become gainfully employed with your company.

Education

May 2004 Graduated Twiggs County High, Jeffersonville Ga.

May 2004 Became Certified Nursing Assistant

June 2006 Completed Hemodialysis Certification, completed medical terminology

course.

Career Experience

October 2006-May 2008- Pharmacy Technician- Scott Health Mart Pharmacy

Macon Ga. Supervisor Tonya Banks

Job Duties: Preparing necessary medication, shipping packages, filing prescription.

May 2008-September 2012- Geico Insurance Company,

Emergency Road Service Dispatcher: Dispatching service companies to assist

customer with disabled vehicles

Claims Training Coach: Training and coaching new hires in the claims department

Claims Representative I and Claims Representative 2,

Job Duties: Taking Incoming Calls to complete loss reports, keeping assigned file

and following up in timely matter, and worked files until completion, issued

necessary payments to customers, taking recorded statements, handling shared

negligence cases per state guidelines, handling disputed cases being greatly

detailed.

Licenses:

Licensed in the following states: Georgia, Michigan, South Carolina, and

Louisiana.

Other Qualifications:

Completed computer course which highlighted all Microsoft Word Application.

Ability to multi-task, without supervision

Type 45-50 WPM

Previous Call Center and customer service experience

References available upon request