Customer Service Sales

Maelynn N. San Nicolas

P.O. Box ****

Dededo, Guam 96929

Daytime Phone: 671-***-****

Mobile Phone: 671-***-****

Email: *********@*****.***

Objective______________________________________

To provide quality service to the clientele.

Education______________________________________

2001-2004 - John F. Kennedy High School (Tamuning, Guam)

Graduate June 2004, High School Diploma and Certificate of Completion.

Work Experience ________________________________

- October 2006 - March 2009 BANK OF GUAM (Dededo Branch)

Position: Customer Service Associate (Teller/Merchant)

Duties: Basic Teller Duties - cash handling and counting,

Processing checks, handling of local and non-local checks, processing

deposit and withdrawal transactions, balancing, conducting SAR

(Suspicious Activity Reports) and CTR (Currency Transaction Reports),

cashing and issuing of savings bonds, foreign exchange, wire transfers,

cash advances, cashier's checks, money orders, travelers checks, telephone

transfers, processing loan payments and credit card payments, mortgage

payments, handling of mutilated and counterfeit bills, buying and selling

money teller-to-teller and teller-to-vault, faxing, answering phones,

promoting and selling of other bank services, work closely with CBS Desktop

and AS400, perform other related duties as assigned.

Training:

1. Basic CSA (Teller) Training I - Teller Opening Procedures

2. Basic CSA (Teller) Training II - Cash Handling and Check Handling,

Methods of Counting Currency

3. Basic CSA (Teller) Training III - Processing Checks, Components of a

Check, Negotiability, Acceptability, Availability of Funds, Endorsement

Standards, Identifying Forgery, Detecting Altered Checks

4. Bank Secrecy Act - Anti-Money Laundering, CTRs, Wire Transfers, SARs,

Right to Financial Privacy Act, OFAC (Office Of Foreign Assets Control, CIP

(Customer Identification Program)

5. Security Awareness - The Gramm-Leach-Bliley Act of 1999, Social

Engineering, Understanding and Identifying Theft

6. Code of Ethics -Fraud, Identity Theft, Shoulder Surfing, Dumpster Diving

-December 2005 - October 2006 JAH REGGAE SHOP (Upper Tumon, Guam)

Position: Assistant to Owner

Duties: purchasing merchandise (wholesale), accounting, respond to

emails, answer phones, inventory, cashier, logging of daily sales,

conducting bank transactions, overall maintenance of store, etc...

-February 2005 - December 2005 ROYAL INTERNATIONAL BICS

(Tamuning, Guam GPO)

Position: Secretary

Duties: Handling of off-island clients, control daily emails, incoming and

outgoing faxes, processing of payroll, answering phones, cashier, assist

sales associates, preparing bank deposits for daily sales, and other

secretarial duties.

-March 2004 - January 2005 GLIMPSES OF GUAM, INC. (Tamuning, Guam)

Position: Receptionist/ Administrative Assistant

Duties: answer phones, take messages, check and distribute emails,

distribute faxes, local and long distance faxing, filing, typing memos,

minutes for meetings, corporate letters, assist accounting with billing

processes for all publications, work closely with sales representatives

producing monthly analysis reports using Microsoft Excel, expedite errands

for company, assist walk-in clients and over- the-phone clients,

participate in extra- curricular activities to help promote company and its

publications, other clerical duties, etc.

Skills________________________________________

Computer literate, experience with Microsoft Excel, Power Point, and

Word, 10-key

calculating, can operate cash register, fax machine, copy machine, phone

switch-board,

fair knowledge of Adobe Photoshop

Other Training ____________________________

-2001- 2004 John F. Kennedy Tourism Academy

Food and Beverage Operations/ Hotel Lodging Operations

*A great emphasis on excellent customer service skills.

*Graduated with Certificate of Completion

-2004 John F. Kennedy W.A.V.E. Club- Treasurer

Duties: Handle all money transactions, balance transactions daily, produce

budget reports for fundraisers, participate in extra- curricular

activities.

-2004 John F. Kennedy DECA

An association of marketing students. (Member)

References

Carol Rivera Cruz 642-2104

Gail Mendiola 472-5300

Mona Toves 637-4808

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