Project Manager Customer Service

Ghizlane Chattou

**-** **** ****** ? Sunnyside, NY 11104

Mobile: 917-***-**** ? ***************@*******.***

EDUCATION

**** - **** ********** ** **** - HEC PARIS

Lyon & Paris, FRANCE

Master of Science in Management of International Affairs

Emphasis: International Business Management

2003 - 2007 UNIVERSITY OF PARIS XI, School of business

Paris, FRANCE

Bachelor of International Business

Activities: Studied one year at the University of

V ster s, SWEDEN

EXPERIENCE

05/01/2011 - Currently ROCHE BOBOIS

New York City, USA

Database & Communication Coordinator

. Translate the software from English into French

. Maintenance of the internal database for Roche

Bobois USA

. Maintenance of two internal marketing websites

. Translation and maintenance of the Roche Bobois

website in the US

. Coordinator between retail stores and suppliers

regarding customer service issues

01/2008 - 09/2010 BACARDI-MARTINI

Paris, FRANCE

Junior Project Manager.

Sales & Implementation of the SAP software and training of

the 250 users.

. Translate and sale the software from English

into French

. Ensure the software complies with architectural

and technical requirements of clients

. Write specifications for necessary

architectural and technical modifications

. Manage tests of the solution and resolve issues

during the integration

. Provide troubleshooting support and problem-

solving for client during the implementation

. Prepare and deliver regular presentation,

updating and training sessions onsite at clients

06/2007 - 09/2007 MARIOTT LONDON

London, UNITED KINGDOM

Office Manager & Executive Assistant

. Handling general administrative duties

. Managing travel arrangements

. Assisting CEO during business travels

. Prepare expense reports

. Handle incoming and outgoing calls and emails in

English and French

. Prepare presentations and documentation

05/2006 - 08/2006 SUN CITY

Paris, FRANCE

Junior Export Manager

. European market research

. International goods delivery coordination

. Litigation management (billing, payment

refusals

. Advertising supports' creation, to launch a new

product

09/2004 - 06/2005 OSCAR ONO Interiors

Paris, FRANCE

Executive assistant

. Administrative duties

. Schedule Management

. Market research

INTERESTS & SKILLS

Languages : French Mother tongue

English Fluent

Spanish Notions

Computing : PowerPoint, Excel, Access, Dream Weaver,

SAS, SAP, ERP,JDE

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