Customer Service High School

D ena K rystal Rendon

*** ****** **** **., **** GU 96915

Phone: 671-***-**** Email: ****.******@*******.***,

Objective Energetic, motivated, analytical, forward thinking, excellent organization and

communication skills, very responsible, positive; dynamic and entrepreneurial,

committed to providing the highest level of team leadership and growth.

Education 2003-2007 Los Alamitos High School Los Alamitos, CA

2005 Golden West Community College Westminster, CA

2004-2005 Orange County High School of the Arts Santa Ana, CA

2011 (present) Ashworth University Online Classes, GA

Awards 2004 ROP Certificate in Leadership Skill Building

2005 Certificate in Makeup Techniques (day, night and bridal)

2006 ROP Certificate in Careers with Children, Preschool Assistant (Preschool

Safety Practices/ Creative Arts/ Language Arts)

2007 Hall of Fame: Singer of the Year and Women’s Choir President

Language Spanish (fluent)

Work Experience F ashion Board I ntern/ Representative

2006-2008 Nordstroms Cerri tos, CA

Representation of High School fashion, Work based internship; cashier, M ICROS POS,

customer service, teamwork in and out of store location, multi line phone, retail

purchasing, inventory, sales, stock on f loor and warehouse, organize and

maintain f loor and fitting rooms, gift wrap, open and closing procedures, model

i n and organize fashion shows, coordinate events and ideas with buyers.

D ena K rystal Rendon

187 Flores Rosa St., Yona GU 96915

Phone: 671-***-**** Email: ****.******@*******.***

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Secretary

2007-2011 GJ’s Construction Santa Ana, CA

Answer phones, organize and schedule appointments/calendar, Excel, Microsoft, PowerPoint,

m ulti line phone system, keeping customer files updated and aligned, arrange

external events, create special orders log, support system, customer service and

satisfaction, product and durability, process work orders, AP/AR, industrial

purchasing, typing memos/clerical duties, create and maintain filing systems,

i nvoicing, able to communicate appointments and calendar with owner from

d istance, surveying product purchasing and budgeting, building and

maintaining customer relationships, and advertising/logo flyers/business

cards .

A upair/ Mothers Assistant

2008 Fakhrulddin Family Dubai, UAE

Care for 2 children (2 year old girl and 6 month old boy) help mother with daily

activities/calendar, food bulk purchasing, plan meal ideas/cook and general

housekeeping. Run majority of household and family outings.

P ublic Relations Manager

Continuation 2008-2009 Reggae Club 671 Hagatna, GU

Work Experience Cashier, bartender, waitress, solve and mediate problems caused by alcohol in

a p rofessional manner, greet customers/ customer service, create drink specials

and promotions upon entering, ordering for products in bar and stocking of

new items, display/maintenance/ cleanliness of bar and restaurant area,

ordering of food and handing in sanitation manner while distributing,

maintaining popular specials and consumer satisfaction, customer service and

relationship, coordinate staff communication, multi line phone system, filing

systems, scheduling of employees and division of duties, opening and closing

p rocedures, meetings with promoters outside of work, representing club while

pursing hotels and other tourism outlets, business cards/ flyers/ radio ads,

p romotion ideas, and advertising relations dealing directly with sponsors, radio

shows and distributors.

D ena K rystal Rendon

187 Flores Rosa St., Yona GU 96915

Phone: 671-***-**** Email: ****.******@*******.***

Volunteer and 2004 Teacher Assistant at Young Adventurer’s After School Day Care

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E xtracur ricular 2004-2005 After School counselor for elementary students in the arts

Experience 2005-2007 Interact Club Volunteer (200+ hours in community with children,

homeless, holiday and community events/activities)

2007 Internship with Unidad de Duelo San Vicente Funeral Home in Medellin, Colombia with

psychology unit specializing in young children coping with loss and death

t hrough connection and conversation.

2010 Watch over and teach children at special events or weekends at Cetti Bay Eco Center

w hile farming agriculture and aquaculture.

2010-(ongoing) Various vegan health seminars and cooking instructions eventually to open

catering business and further involvement around community.

Computer M icrosoft, Excel, PowerPoint, M ICROS, POS, QuickBooks, Process

Documentation, Scanner, Fax,

P rograms P roof Read, Copy Machine,10 Key Calculators, Scientific Calculator,

M ultiple Line Phone System

R eferences Judy Cotton GJ’s Construction k nown 15 years

Phone: 714- 594-8582 E mail: ****@***.***

Glenda Ruluked Citi Bank k nown

3 years

P hone: 671-***-**** Email: ******.*******@****.***

Bonita Malone DoDea High School known 2 years

Phone: 671-***-**** Email: ************@*****.***

Paul Wenninger N avy known 2 years

P hone: 671-***-**** Email: **********@*****.***

Tokio Lin Delta Global k nown 3 years

Phone 671-***-****

Victor and Edna Cruz ( landlord) known 2 years

Phone: 671-***-****

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