Core Competencies
Evaluate, strategize and drive effective solutions to complex situations.
Continually monitor and train team members to perform at optimal levels.
Recognize areas that need improvement and implement decisive actions that
provide immediate and long term, fiscally practical results. Promote a
positive work environment through elevation of self worth and enabling
employees to managing their own paths to success. Empower, lead, and
motivate personnel by setting obtainable goals and achievable results.
Work experience
Michilli Inc. Internal Operations Manager and Service Manager 2009-
Novemeber 2011
. Assisted President in managing day to day operations of a 48
employee team comprised of office staff, Project Teams, Supervisors
and field laborers who are engaged in the construction and service of
luxury retail locations across the United States
. Created processes and procedures including the related checklists and
forms needed to increase profitability and efficiency, including;
project workflow, effective communication, escalation procedure,
punchlist completion and project close out
. Met with project teams to review client expectations, project
budgets, strategies, schedules and manpower usage including
prioritizing project aspects
. Ensured that project documentation was compiled and submitted,
including, but not limited to; the review and administration of AIA
contracts, vendor qualification, quantified budgets, permits and
approvals, the submission of vendor purchase orders and subcontracts;
maintained current certificates of insurance and property management
qualification
. Performed vendor evaluations to monitor productivity, competitive
value, consistency and quality of work; replaced vendors who did not
meet standards
. Implemented policies and procedures related to time recording,
safety, subcontract submission, performance evaluation, reimbursement
. Acting HR Manager; created job descriptions for new hires and current
employees, performed interviews and employee evaluations, submitted
personnel action plans, provided recommendations for promotions and
training opportunities, maintained staffing levels
. Reviewed financials, provided cost cutting measures, submitted yearly
operating budgets per department, determined costing models
. Monitored accounts payable and accounts receivable departments,
ensured timely invoice processing and client payment requisitions
. Tracked weekly labor allocation and payroll submissions for
consistency and accuracy.
. Implemented corporate safety program including safety manual and
ongoing best practices, liaised with insurance carrier to monitor
required safety standards
. Performed post project reviews to ensure financial customer
satisfaction and the accomplishment of financial goals and completion
of punch lists
. Met with managers regularly to discuss methods and means to introduce
cost saving measures, increase quality levels, sales volumes, new
client bases and best practices
. Worked closely with insurance carrier to review general liability and
workman's compensation policies, completed yearly renewal
applications, evaluated and assessed areas for cost savings, reviewed
subcontracts and subcontractor compliance
. Performed the duties of service manager, including project
coordination, vendor relations, task completion and related AP/AR
activities
DOC Maintenance, Regional Operations Manager, Supervisor and Technician
2004 - 2009
. Managed day to day operations of 7 Supervisors and 59 technicians,
servicing 147 retail locations in Georgia, New Jersey and Puerto Rico
. Ensured customer satisfaction through onsite inspections, audits and
customer satisfaction surveys, including customer meetings and
conference calls
. Reduced equipment downtime from 7 plus days to less than 36 hours
through efficient repair techniques and schedule optimization
. Coordinated and completed large projects involving manpower,
materials and equipment in Georgia, Florida, New Jersey and Puerto
Rico
. Reduced recordable accidents by 90% through safety alerts and hands
on training programs
. Increased region audit scores by 4.54% from 2007 while reducing
operating costs by $500,000
. Created, implemented, and maintained scope of work and SOP, including
field service practices, time recording procedures, HR services and
best safety practices
. Performed employee evaluations, personal action plans, and
recommendations for promotions and training opportunities
Century Conveyor, Project Manager and Installation Mechanic
2002-2004
. Supervised project completion and installation of conveyor systems
. Made site plans, bill of materials and time projections
. I interacted with customers and outside vendors throughout completion
of project
Pamarco Incorporated, Maintenance Supervisor and Mechanic
1990-2002
. Maintained and serviced, lathes, milling machines, cylindrical
grinders, air compressors, fans, pumps blowers, plating equipment,
AC/DC drives, motors, power transmission components, cranes and
hoisting systems, inspection equipment and facilities
. Instituted and maintained PM program per ISO 9000 specifications
. Procured and maintained critical spares for facility and equipment
Education
1982 Bergen County Vocational Technical High School
Major Course Study; Machine Shop
In process training for FM certification (expected certification fall
2012)
Various management training seminars including:
Business Forums Group
CBIZ Management Training Forum
Strategic Leadership Seminar
First Responder Training
Hazardous Materials training
Lock out tag out training
Skills
Versed in Microsoft Office
Procedural writing experience
Hands on Multi-trades expertise
Effective management by "leading through example"
Effective multi-tasker
Awards and Accolades
Employee of the year at Pamarco Inc. 1996
Fast track promotions at previous employers
Georgia territory received highest company quality audit scores 2
years consecutively
Achieved maximum bonus levels at DOC Maintenance
References furnished upon request