Technical Support Sales
Resume:
Jimmy G. Barberan
Middletown, NY 10940
(845) 342 - 6473
SUMMARY
More than 15 years experience in computer operations and supervision, which
includes batch processing, user support, backups, restores, IPL's, system
upgrades, PTF installations and training of new operators. Hands - on
experience with IBM SYS/38, IBM AS/400 and UNIX systems. Major strength in
organization, planning and supervision. Dependable, thorough and well -
organized planner who communicates effectively. Since 2005 have been
working in a Disaster and Recovery environment which includes the AS/400,
RS6000, SUN, HEWLITT PACKARD, MAINFRAME and INTEL platforms.
WORK EXPERIENCE
Sungard Availability Services, Carlstadt, New Jersey
2005 - 2010
AS/400 Recovery Specialist II
. Provide first level technical support during problem determination and
resolution.
. Interfaces directly with customer to provide operational support
during testing or a disaster.
. Review test plan documents and set up required system resources prior
to start of subscriber's test.
. Review subscriber's prior test history to anticipate issues and
prevent recurrence of previous problems, via IBM Lotus Notes.
. Create and maintain written status reports during subscriber testing
activities, via IBM Lotus Notes.
. Conduct pre-testing and Professional Services activities as required.
. Assist with equipment installation/relocation.
. Participate in subscriber conference calls and workshops.
. Additional responsibilities as assigned.
Merrill Lynch, New York, New York 1996 - 2004
Operations Specialist - Supervisor
. Loaded, ordered and applied numerous Program Temporary Fixes (PTF) and
cumulative tapes.
. Perform system backups, restores and IPL's. LPARS (partitioned
drives).
. Ensure successful transmissions of Remote Job Entry (RJE's), File
Transfer Protocol (FTP's),
SNADS files and other communication links on all AS/400 systems.
. Provide technical support for 6,500 users worldwide. Heavy phone
interaction with users.
. Perform preventive maintenance and support for all computer hardware,
security & workflow.
. Submit, monitor and control batch processing on all AS/400 systems.
. Monitor all MIMIX files that are being journalized, verifying that all
files are being updated and are synchronized on alternative systems.
(C & R) and Web/400.
. Assisted in system upgrades from AS/400 model F30 to AS/400 530 (RISC
system) and again to an I-Series Model 825 Version 5 Release 2.
. Monitor system service pools, verifying overflow on different
Auxiliary Storage Pools (ASPs)
. Technical support of all PC users that are connected to the systems
via TCP/IP communications, 5250 & 3270 emulation, as well as RUMBA
applications. REMEDY trouble ticket software.
. Provide user support to all UNIX (SUN) users in a Distributed
Computing environment.
. Server maintenance for NOVELL and NT servers using ARCSERVE and Remote
Console.
Dansk International Designs, Ltd., White Plains, New York
1995 - 1996
Computer Operator
. Provided user support to all AS/400 users.
. Printed daily, weekly, monthly and quarterly reports in an efficient
manner.
. Monitored all job queues and print queues to assure the timely
completion of all scheduled jobs.
. Performed preventive maintenance and support of all computer hardware,
security and workflow.
. Ordered all computer supplies for I.S. department.
. Distributed all reports in timely manner.
Pepperidge Farms, Inc., Norwalk, Connecticut
1993 - 1995
Computer Operator
. Planned job schedules for mail order system.
. Kept accurate data of all tape library systems using RobotSave
software.
. Created and maintained procedures run book.
. Polled sales from 200 stores nationwide.
. Performed backups, restores and IPLs using RobotSave.
. Provided user support for over 1500 users.
. Performed batch processing for Accounts Payable and Accounts
Receivable using Scheduler.
. Monitored and maintained 3 AS/400s, one IBM 4381 mainframe and
peripheral devices.
Polo/Ralph Lauren, Lyndhurst, New Jersey
1992 - 1993
Computer Operator
. Performed operating system upgrades and loaded new microcodes for 4
AS/400s.
. Loaded and applied numerous program temporary fixes (PTF) for 4
AS/400s.
. Polled sales from 70 company retail stores using Island Pacific
software.
. Knowledge of Office Vision/400.
. Provided technical support for more than 1,200 users and 30 branches
nationwide.
. Performed system backups, restores and IPLs.
. Performed preventive maintenance of all computer equipment.
. Processed batch jobs using CL commands for report generation.
. Processed wholesale systems for nightly job streams.
The Dannon Company, Inc., Tarrytown, New York
Computer Operator/Supervisor 1987 - 1991
. Responsible for computer operations for first and second shifts.
. Provided support to system users in various departments.
. Monitored sales transmissions from 7 remote locations.
. Maintained and supported all peripheral devices.
. 3 years of experience on IBM SYS/38.
. Utilized CL commands to perform daily, weekly and monthly backups,
restores and various requests for report generation on a daily basis.
. Reconciled and distributed weekly and monthly reports.
. Monitored job queues and print queues to assure timely completion of
scheduled jobs.
. Responded to system and software errors
. Assisted Manager in migration from SYS/38 to AS/400.
. Provided technical support for communication lines.
. Performed troubleshooting for communication lines.
. Trained all new operators and management on operational procedures.
EDUCATION
Westchester Business Institute,
White Plains, New York
Certification in Computer
Programming 1995 - 1997
AIRCO Computer Learning Center,
Paramus, New Jersey
Certification in Computer
Operations, 1985 - 1986
Concordia College,
Bronxville, New York
A.A.S Degree, Business
Administration 1982 - 1984
Mercy College, Dobbs
Ferry, New York
B.S. Computer Information
Systems 1999 - Present
SKILLS
Bilingual in English
and Spanish
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