Customer Service Security
Resume:
Daniel P. Breen
One Kilby Street
Woburn, MA ****1
*******@*******.***
Motivated highly result oriented professional Coordinator, Dispatcher and Scheduler with experience in providing suburb
service to customers.
SUMMARY OF QUALIFICATIONS
• Demonstrated strong customer service relations.
• Proven ability to Schedule and Coordinate.
• Knowledge of staffing requirements and scheduling.
• Profound knowledge of geographical territory.
• Schedule and follow-up preventive maintenance service calls.
• Strong office administrative skills.
• Ability to speak clearly and concisely in a well-modulated voice and to use good diction.
• Dependable, dedicated, detailed, organized, self- starter, work well with others, little or no supervision required.
• Multi task orientated team player, resourceful, communication skills, interpersonal skills, leadership skills, excellent
oral-written skills, customer orientated.
• Excellent computer skills, Excel, Word, Winn-Soft, Microsoft office, Access, power-point, outlook, maximo, I-
Scheduler, capture, BOE, Vista, XP windows, QuickBooks, fast-track, various other applications.
• Fleet maintenance, DOT requirements, HZMAT knowledgeable.
• In-depth ability to think and act quickly, calmly under a high paced stressful atmosphere.
• Contributed to maintaining a Ninety plus customer satisfaction rate consistently.
• Quick ability to learn new applications and software.
EXPERIENCE
Berklee College of Music 2011-2011
Police Department Dispatcher.
Managed radio and telephone - 911 communications, dispatch officers to emergency situations.
Dispatch fire, medical, maintenance departments, monitor alarms fire, panic, intrusion and make vital contacts.
Assist officers in field with inquires on LEAPS/ NCIC computer, monitor officers activity and dispatch resources.
Maintain daily police log, assign reports and numbers, control custody of keys and issue same, make and issue
identification cards encode and assign access if granted,.
Provide informational services along with customer relations as well as general office and administrative duties.
Home Serve USA Energy services / National Grid Energy services/ Keyspan Energy Services.
(merger consolidation) 2003 – 2011
Operational Coordinator/Scheduler/Dispatcher.
Schedule daily assignments of HVAC service & installation technicians and assign according to skills sets.
Monitor technician’s workload for effective and timely response to customers allotted time frames.
Ensure work is completed and customer is satisfied.
Make provisions based on incoming service calls during shift and assign to technicians, working in conjunction with
call center representatives and managers to resolve customer issues.
Maintain and monitor daily workload capacity and make adjustments to daily limiters to ensure customer receives
quality service and response time.
Assign overtime if warranted, reschedule work, setup and assign future service work called in by service technicians.
Estimate monthly work capacity based on manpower availability and summit to supervisor.
Work with field managers to setup and schedule service work, training, resolve customer issues.
Assist Install managers to allocate overflow service technicians based on skill sets for installation of HVAC equipment,
pull permits, and allocate tag along.
Work with parts manager to allocate time and dates to install ordered part by field technicians based on priority.
Department administrative functions.
In event dispatch supervisor is unavailable, assume duties as supervisor with all related job assignments adhered to and
work with Utility dispatch in events requiring energy service technicians.
Savin Corporation 2000 – 2003
Dispatcher/Parts Coordinator.
Schedule daily assignments of service technicians and assign according to skills sets.
Entered and configured technical calls for clients’ copier, printers and fax equipment into the customer data base.
Dispatch and Schedule technicians to service calls; close out finished calls in database and bill service calls.
Managed a large volume of customer service calls and service related information.
Grids for technicians work areas in multiple states and municipalities.
Set up installation of new equipment with sales department and trucking company.
Procurement of parts for service technicians in field.
Restock field technicians on a bi-monthly basis with replenishment stock.
Track inventory available in local stock room and distribute as needed.
Daily upkeep of database of prior day parts installed at customers locations.
Conduct quarterly inventory of service technicians stock.
Department administrative functions.
Tufts University Police Department 1999 – 2000
Police Department Dispatcher.
Managed radio and telephone - 911 communications, dispatch officers to emergency situations.
Dispatch fire, medical, maintenance departments, monitor alarms fire, panic, intrusion and make vital contacts.
Assist officers in field with inquires on LEAPS/ NCIC computer, monitor officers activity and dispatch resources.
Maintain daily police log, assign reports and numbers, control custody of keys and issue same, make and issue
identification cards encode and assign access if granted,.
Provide informational services along with customer relations as well as general office and administrative duties.
Prudential Center Police Department 1994 – 2000
Security Police Supervisor/Dispatcher
In charge of scheduling, training, supervision, operations, administration duties, evaluations, direction, motivation.
safety of life and property, incident response, reports, investigations, access control, evacuation procedures, crisis
intervention, crime prevention, law enforcement, fire, medical, accident response, traffic control and regulations.
Prompt and polite interaction with management, staff, clients and general public.
In charge of radio and telephone - 911 communications, monitor alarm systems,fire, panic, intrusion, maintenance, and
dispatch appropriately, dispatch officers to non and emergency situations, daily computer log entries, transfer
handwritten reports in data-base reports, monitor CCTV systems, matrix systems, issue keys and control.
MILITARY EXPERIENCE
United States Marine Corp (USMC), Military Police
Maintain law and order, criminal and vehicle accident investigation, intelligence operations, protection of life and property,
security operations and support for mobility operations.
• Military Police Officer: Primary Military Specialty.
o USA Military Police Academy.
• Small Arms Weapons Instructor. Secondary Military Specialty.
o USMC: Small Arms Instructors School: all phases of the Marine Corps Marksmanship training.
United States Air Force (USAFR), Security Police
The Security Forces Squadron provides flight-line security, police services and antiterrorism/intrusion force protection.
• Security Police Specialist.
o USAF Security Police Academy.
Additional Police Training
• FBI, Small Arms and Tactics School.
• Motor Vehicle Accident Investigation School( U.S. Army )
• Police Defensive Driving School, California Highway Patrol (CHP).
• Sheriffs Survival School, San Bernardino County, CA.
• Coursework
o Introduction to the criminal justice system, Summary of the Federal and State Constitutions, Role of police
officer
in criminal justice system, The Law of Evidence, Courtroom testimony and demeanor, Crimes committed by
juveniles, the judicial systems as applied to juveniles, Parties to crime, Interviews and Interrogation, Probable
cause, Laws of arrest and Law of search and seizure, Criminal Law, Domestic violence, Hate crimes,
Community policing, Civil rights and civil liability, Use of Force and Deadly Force.
CERTIFICATIONS, LICENSES AND AWARDS
• Licensed Special Police Officer City Of Boston.
• Certified Security Officer: State of Mass.
• Certified Medical First Responder.
• 911 Emergency Dispatcher.
• LEAP/NCIC trained.
• CPR-AED certified.
• Military Police Officer of the month – twice.
• Good Conduct Ribbon.
EDUCATION
• High School Grad.
Contact this candidate