Customer Service Years Experience

Stephen A. Keller

*** ******* ****, **********, ************ 18974-2752

Home: 215-***-**** Cell: 267-***-****

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22+ years experience as an Insurance Claims Professional

4 years Unit Leader (Supervisor)

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SUMMARY OF QUALIFICATIONS

. 22+ years experience in Insurance Claims, with strong emphasis on

customer service and amicable claims resolutions

. 4 years experience as Unit Leader at satellite claims office; Empathic

Claims training

. Familiarity with medical terminology gained from handling bodily

injury claims

. Excellent conflict resolution / problem solving skills

. Proficient in Microsoft Word, Excel, Power Point and Outlook

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PROFESSIONAL EXPERIENCE

Republic Western Insurance Company June,

2003 - March, 2011

General Liability Adjuster

Ivyland, PA

Settled commercial general liability claims for the U-Haul

Corporation. Daily adjudication involved acting as a bridge between the

claimant and our customer - U-Haul. Average pending consisted of 120 files.

AAA Mid-Atlantic Insurance Group July, 1998

- June, 2003

Claims Adjuster / Unit Leader

Langhorne, PA

Settled multi-line automobile claims. Handled the BI, PD, UM/UIM, PIP

and Subrogation portion of the claim file. Handled suit files. Provided

guidance and implementation of company policies and procedures for proper

claims handling. Provided appropriate training to employees as needed:

utilizing one-on-one coaching, cross training and seminars. Participated

in empathic claims training which contributed to the development of

successful relationships with claimants and attorneys, resulting in

amicable claims resolutions.

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EDUCATION

University of Toronto - Bachelor of Arts Degree: August, 1988 - Sociology /

Philosophy Major

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LICENSES

Adjusters License in: Florida, South Carolina, North Carolina,

Connecticut, Delaware, Rhode Island and New Hampshire

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REFERENCES

Will be furnished upon request.

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