Customer Service Manager

Theresa Daniels

***** ************ ***.

San Antonio, Texas 78233

210-***-****

************@*****.***

SUMMARY

QUALIFICATIONS

• As a believer in meeting and surpassing expectations, and as an adaptable observer, I

have Customer Service/Call Center experience that I can bring to your company.

WORK EXPERIENCE

2011-Present Advantage Staffing Customer

Service Representative San Antonio, TX Follow up with

patients regarding health services received. Measure patient satisfaction for past doctor visits and urgent

care services rendered. Perform electronic record-keeping tasks.

2010-Present Samoan Congregational Church Children’s

Ministry Leader/Church Choir Secretary San Antonio, TX Lead young children in

inspirational education and song activities. Maintain choir member records, song books, and special

events calendar. Assist Choir Director in problem-solving and mission focus. Perform weekly and monthly

record-keeping of church memberships.

2009 - 2010 DCM

Creative Writing Teacher/Mentor Honolulu, HI

Mentored and coached elementary school students in creative

writing, penmanship, story-telling and positive communication

within a group. Taught students the value of change and

learning to adapt to changes in life through writing their own

life stories and happy endings.

2008 - 2010

Co-Owner/Office Manager

Assisted in advertising/marketing sporting goods for retail; took orders over the phone and by email;

received/inventoried merchandise; assisted customers w/inquiries by phone and email.

2003 - 2006

Call Center Associate

-Navigated intranet programs

-Assisted callers/customers with billing and claims

inquiries

-De-escalated irate card member calls

-Retained customer's membership of credit card

protection

-Met campaign daily, weekly, and monthly retention

goals

-Mentored other associates

-Record keeping

• Received Recognition award for high

retention in 2003, 2004, 2005, 2006.

• Individual and Campaign Retention Goal

Achievement

2002 - 2003

Cashier/Fuel Attendant/Sandwich Artist

-Assisted manager with night shift duties

-Ran and maintained cash register and hourly/nightly

reports of cash

-Inventoried store merchandise

-Prepared and Served specialty foods

1998 - 2001

Executive Administrative Assistant

-Trained as a combat support soldier

-Trained as an admin assistant to senior Army

executive officers

-Record keeping

-Office Management

-Military etiquettes

-Physical Training

-Combat Life-saving drills

-Weapons Training drills

-Leadership Training

• Army Commendation Medal

• Army Achievement Medals

• Certificate of Achievement Awards

• Kosovo War medal (1999)

• Overseas Ribbon

• Marksmanship Award

• Numerous Commendation Coins Awarded

1997 - 1998

Office Assistant

-Assisted in office management

-Performed secretarial duties

-Provided administrative assistance

-Received clients/processed inquiries and

applications

• Acculturation Workshop Achievement

Certificate

• Hiking the Waahila Ridge Accomplishment

Award

• University of Hawaii Employment Training

Award

• Typing over 60 Words Per Minute Certificate

• Certificate of Achievement (Volunteer Work

Experience)

EDUCATION

2008 - 2009 AIU Online Honolulu, HI

Business

2006 - 2008 University of Phoenix Online Phoenix, AZ

AA Business Management

1997 Admiral Arthur W. Radford Honolulu, HI

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