Manager Customer Service

gemma paz m. dave

P.O. BOX **** TAMUNING GUAM *6931

CELLULAR NO: 671-***-****

Objective

To contribute my learning to different levels of society and to

learn further sufficient knowledge physically and mentally that

will enhance my abilities and skills to be able render multi

task that will help and guide me in the future

Education

1977-1983 East Dirita Elem. School San Antonio, Zambales

Elementary graduate

Grade One - Grade Six = 1st Honorable Mention

3rd Placer -Competition in Science- Flower Arrangement

2nd Placer - Double Badminton Championship

1983- 1987 Teodoro Ruiz Yangco Educational Inst. San Antonio,

Zambales

High School Graduate

1st yr - 4th yr- aspiring student

1989- 1992 Adamson University San Marcelino St. Ermita Manila

College Graduate - B.S. in Secretarial Administration maj. In

Computer Secretarial Education (4 YEARS COURSE)

1st Placer - Typing contest ( Commerce Department )

2nd Placer - Computer Typing contest ( Commerce Department )

Work experience

1988 - 1989 George Dewey High School Subic Naval Base, Olongapo

PERSONAL SECRETARY under the supervision of Ms Yvonne Dickerson

assists Ms. Dickerson in everyday routine of checking students attendance

, assignments and expected projects

record daily/weekly/monthly/first quarter exams of students to be

submitted to principal office;

duplicates all necessary test papers and experiments needed by the

teacher and students;

answering phone calls and assisting students if they need help with

regards to their experiments

Submits monthly grading report to Miss Dickerson;

1992-1994 Wenphil Corporation Malvar St., Malate Manila

OPERATIONS DEPT. SECRETARY - under Miss Eden Fernandez Operations

Directress

Answering phone calls;

assists walk-in complainants and give them assurance of immediate actions

with regards to the problems endorsed to our department;

input and output of sales reports and delivery sales reports of 21 stores

submits 6 copies of daily, weekly and monthly sales reports of 21 stores

to Operation Department, head office and to General Manager;

submits monthly daily, weekly and monthly delivery sales reports of 21

stores submitted to Operation Directress;

conduct confidential inspection of stores, with the permission of my

superior;

support Ms. Fernandez in preparing monthly meeting with all the store

managers;

prepares and delivers signage's to stores who placed their orders to our

department;

submits monthly report of stocks placed in our department and if needed

more supplies;

1994-1999 Tungli International Baclaran Pasay

EXECUTIVE SECRETARY/ SUPERVISOR

answering phone calls;

reports daily expenses to our General Manager and fax the output to

Taiwan

assisting our Taiwanese visitors in their flights, hotel bookings and

tour to Palawan and Puerto Galera ;

supervising our upcoming private vacation/recreational site in Palawan;

handles payroll of employees

attends meeting with government officials, Engineers and Architects

needed in our proposed project

2008 - 2010 Sutherland Global Services Buendia Makati

CUSTOMER SERVICE REPRESENTATIVE

handles incoming emails from different states of the U.S.

handles escalated phone calls if superiors are off-duty

responds to customer's email with appropriate template

Route emails to its appropriate queues

Guide teammates if ever needed our supervision as POC of the day

Sending END OF DAY REPORT to our Supervisor with screenshots of emails

from different queues and total emails answered by our team(Morning

Shifters)

2010 - 2011 La Roma Funeral Home Iba, Zambales

BRANCH MANAGER

Attend meetings with local government officials;

Assist clients for proper procedures and needs of their departed love

one;

Prepares contract and advise staff for preparation of the package chosen

Check facilities, equipment for finalization and clearance for pull out

Monthly meeting with Owner/General Manager for income verification

personal data:

ADDRESS: 130 Carnation Court, Dededo Guam 96929

BIRTHDATE: JUNE 15, 1970

AGE: 41 YEARS OLD

CIVIL STATUS : MARRIED

SPOUSE NAME: GLENN G.DAVE

CHILDREN:

JESSECCA MAE M. DAVE (18 Y.O.)

ANGEL GABRIEL M. DAVE (14 Y.O.)

FIONA GEMINA M. DAVE (10 Y.O.)

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