Customer Service Sales
Resume:
Elaine S.J. Lopez
P.O. Box *** Hagatna, GU ****2
Contact Number(s): 671-***-****
Email: *************@*****.***
Work Experience
November 2010- June 2011 Citibank N.A, Guam 402 East Marine Corps
Drive
Hagatna, GU 96910
671-***-**** Supervisor: Ms. Ruby De
Lima
Check Clearing Manager
Job Title: Operations Assistant- Check Clearing and Processing
. Handled Inward Clearing
o Clearing and Process checks from Guam,
Manila, and Singapore
o Processed Cashier's Checks
. Handled signature verification on all incoming
checks
. Processed all check deposits and payments
. Scanned all signatures of new accounts into the
Eclipse system and link to designated accounts.
October 2006- November 2010 SM Guam Inc. # 302
South Route 4
Suite 300
Hagatna, Guam
671-***-**** Superior: Ms. Grace
Cavada, Assistant
Branch Manager
Job Title: Sales Supervisor
. Handled operations on the selling floor
. Monitor and Delegate the selling staff and make
sure all departments are taken care of
. Conduct sales reports at the end of each day
. Conduct Repeat Order Reports every 5th of the
month.
. Handled cash transactions
. Money exchange (Yen)
. Handled money wiring/remittance to the Philippines
. Assisted customers with their needs
. Help maintain the area efficient and orderly
. Create bi-weekly work schedule for the selling
staff
. Collaborate with staff for yearly inventory
. Continue to build team work with the other staff
members
May 2006-October 2006 Papaya Clothing # 1088 W. Marine Corps
Drive Dededo,
Guam
671-***-**** Superior: Maryusha Ojeda, Sales Supervisor
Job Title: Sales Associate and Cashier
. Assisted customers with their needs
. Maintained the selling area neat and orderly
. Handled cash transactions
. Build team work with other staff members
Education
Bishop Baumgartner Memorial School Sinajana, Guam August 2000-
May 2002
Academy of Our Lady of Guam Hagatna, Guam
August 2002-May 2006
. Activities: Soroptimist Club, Leadership Conference in 2006
University of Guam Mangilao, Guam
Fall 2006 - May 2010
. Major: Bachelor of Business Administration in Finance And Economics
. Activities: Student Investment Club; Public Relations Officer
. Dean's List 2008-2009
Special Skills
. Computer Literate
. Microsoft Word
. Microsoft Excel
. Microsoft PowerPoint
. Internet
. Retail Management System
. Metavante- Image Vision
. Eclipse
. Basic Knowledge in all Business Administration fields, mainly
in Accounting, Finance, and Economics
. Has multiple training from banking experience, such as fraud
awareness, counterfeit, anti-money laundering, etc.
. Has great customer service skills; Friendly person, Fast learner
References
Name Phone Number Relationship
Erika Watanabe 671-***-**** Friend
Joanna Mcdonald 671-***-**** Friend
Hazel Estrellado 671-***-**** Friend
Victoria Pascua 671-***-**** Colleague
Raymond Aguon (671) 488- 1774 Colleague
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