Data Entry Customer Service

Sharon f. hill

*** ***** *******, ** *****

HM:972-***-**** Cell: 214-***-****

***************@*****.***

Objective Date Entry / General Office

Profile Accomplished professional with more than 25 years of

diversified experience. Areas of concentration include, team

lead and data analyst.

Known as a volume producer who readily adapts to rapidly

changing priorities while maintaining strong interpersonal

skills and team orientation.

Emphasizes quality and company success through communication

and participation.

Independent worker that can anticipate problems and develop

practical solutions with bottom-line sensitivity.

Experienced with proprietary software for data entry and

retrieval; update and maintain customer data; familiar with

general office equipment including copiers, fax machines,

and 10-key calculators.

Skilled in customer service and telephone operations; handle

customer inquiries and phone presentations in a professional

manner.

Experience Bank Of America, Dallas, TX 2009-2010

Vendor Doc Associate

Responsible for verifying the title

information is present on the VAB screen and

determining if a title has been ordered.

Keying loan numbers from a daily report and

putting them on a spreadsheet for processing.

Email the Mortgage Loan Officer and Home

Services Specialist requesting the title

information if not in VAB so the title can be

ordered.

Fax purchase contracts to the Title Company

note the purchase contract was faxed in the

Excelis notepad system.

Other duties that were assigned ordering

appraisals.

Experience Greyhound Lines, Dallas, TX 2008-2009

Data Entry/Associate Audit Reviewer

Enters data from images into the computer

following format displayed on the screen

(numeric and alpha)

Evaluates tickets/bus bills in pending file.

Makes decisions on how to complete records or

uses tools to assist.

Compares data entered with source documents

or re-enters data in verification format on

screen to detect errors.

Enters exceptions into mainframe.

Other projects as assigned. Cleaning waybills

for scanning.

OneCoast, LLC, Dallas, TX 2002-2008

Information/Commissions Specialist

Performed heavy alphanumeric data entry of vendor invoices

and purchase orders within month-end deadlines

Maintained communication with sales representatives and

vendors for verification and accuracy of vendor invoices.

Reconciled invoices to original purchase orders while

researching and developing resolutions to any discrepancies

Regulus, Dallas, TX 2001-2002

Data Entry Operator

Responsible for the heavy data entry of client data

Ensured completion of daily batches

Assisted in other departments and special projects that

required extensive data entry.

Blue Cross Blue Shield of Texas, Dallas, TX 1999-2000

Scheduler

Processed nightly production cycles on the cable system Y2K

and Medicaid system jobs

Interfaced with the programming staff on all issues

pertaining to abends, JCL problems, and all hardware issues

and/or resolutions

Responsible for stopping and restarting various message

regions on the Blue Cross Zeke and Zebb information systems

KOCH IND./DELHI GAS PIPELINE CORP./TX OIL & 1979-1999

GAS

Data Center Analyst III, Data Center Analyst II, Tape

Librarian, Data Entry Lead

Maintained quality control for all data input

Scheduled and monitored daily production jobs

Supplemented and updated routine operation documentation

Managed peripheral equipment and the primary liaison for all

end users

Assisted and managed in problem reporting, determination,

and resolution

Maintained intensive user relations to improve exercised

quality control and integrity of the data entry department

Managed projects and coordination of IT services and

ensuring implementation of objectives were realized

First City Bank, Dallas, TX 1975-1979

Lead Data Entry Operator

Responsible for all aspects of the data entry department

Ensured accurate and timely completion of production work

Scheduled over-time and assisted supervisor in yearly

performance evaluations

Interfaced with production control and computer operations

personnel daily in order to maintain control mechanisms

Monitored all input/output documents to ensure production

deadlines were met

Education Earned High School Diploma

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