Project Manager Customer Service

res ume> O m a r Cas ti l l o > t: 714-***-****

****@*********.***

MANAGEMENT - PRODUCTION / PROJECT / PURCHASING

Qualifications Summary:

High performance, results-driven, bilingual Manager with a career spanning 15+ years. Demonstrating visionary leadership

expertise, and distinguished performance in business startup, operational management, and manufacturing operations. A catalyst

for change, combining tactical execution of strategic initiatives with strong leadership of cross-functional staff and development of

key alliances to capture and enhance overall quality, productivity, business, and bottom-line financial performance.

C O R E S T REN G THS >

Cost Reduction & Profit Growth b Exacting Customer Service b Productivity & Performance Optimization

b

Cross Functional Team Training b Inventory & Cost Control b Purchasing & Materials Management

b

Cross Cultural Work Environment b Preventative Maintenance & Repair b Team Performance Optimization

b

Direct Project Management b Proactive Problem Resolution b Vendor Sourcing & Negotiation

b

E M P LOYME N T HISTORY >

Gonzalez Law Group - Project Manager 2009 to Present

Report directly to the manager of operations. Recruited to develop and establish a subsidiary marketing company. Hired, supervised,

and evaluated a five-person design and sales team. Charged with developing customer communications and directing partnership programs,

events, advertising, corporate identity, and sales-support programs.

Developed and launched interactive print purchasing web site used for in inter-departmental ordering of all printed material; digital,

stationery, promotional and multi-media products. By streamlining the print ordering process, efficiency increased by 60%.

Spearheaded full color direct mail and variable data promotional campaigns, realizing 40% - 50% response rates. Results increased

client appointments by 80%.

Led vendor search and selection process for all in house printing of promotional, digital, multi-media and stationery products. By working

with trade-only vendors, print production costs cut by 60% and turn-around time delivery of orders were expedited by 3 to 5 days.

Accomplished the startup of two new business locations; Negotiated lease agreements, supervised and scheduled installation of

signage, computer equipment, network and telephone systems.

Executed promotional campaigns, marketing both locations to target key demographics. Enhanced the public image and recognition of

the firm's name within the business community through new business development, community outreach, and aggressive networking.

Burdge Inc. - Production Manager 2005 to 2009

Successfully managed the daily operations of a fast paced quality driven production plant with Full Color, Specialty Printing, and Engraving

capabilities. Provided leadership to a team of 45 to 50 production staff and designers. Worked closely with the Creative Director, account

executives and customer service representatives. Managed approximately 80 to 120 concurrent active orders and specialty projects,

coordinating both internal teams and external vendors.

Negotiated for a 20% cost reduction with ink vendors; increased quality levels while maintaining costs; realized a 50% cost reduction by

increasing resource productivity and minimizing operational down-time.

Drove the purchase of an ink proofing press allowing for in-house production of color critical ink proofs. The Initiative along with an

increase in production efficiency resulted in an estimated annual savings of $50,000.

Continuously demonstrated the ability to take charge as the lead role on demanding high profile projects of fortune 500 companies.

Directly responsible for sustaining strong relationships, and conveying the clients specific vision on multi-million dollar accounts.

Direct supervision of all internal press checks serving as the primary client liaison, ensuring consistent color density, accurate color

match and final proof approval.

Interactively worked with the production staff throughout production ensuring a quality product that adhered to exacting specifications.

Continuously developed and maintained an effective and involved work force through performance leadership, cross training,

communication and policies which support diversity and team effectiveness.

Gonzalez Insurance Services Inc. - Project Manager 2003 to 2005

Recruited to lead the organizations print purchasing operations and management of all marketing and advertising media. Effectively managed

all printed product development and the production process with close attention to budgets, quality, and efficient production times.

Continuously developed and implemented business strategies that increased product awareness, market share, and company profitability.

Directly responsible for all marketing and advertising campaigns through direct mail, magazine and newspaper advertising.

Conceived new marketing strategies for extraordinarily effective four-color advertising and marketing campaigns that increased

prospective client calls by 50%.

Served as primary liaison with print vendors and advertising representatives ensuring consistent quality of all internal print projects and

advertising publications. Supervised all external press-checks, design layout and color match print approval.

Recommended numerous performance optimization initiatives. Designed and customized excel spreadsheets, word documents

along with implementing new software to streamline daily operations. Implementation of these initiatives created a more

automated and paperless work environment.

Restructured and expedited the billing process by activating program features in the management software that improved accounts

receivable and collection policies.

res um e> O m a r Cas ti l l o > t: 714-***-****

****@*********.***

EM P LOYME N T HISTORY CONTD. >

The Graphic Source - Production Manager 1993 to 2003

Lead production manager with full responsibility for strategic planning, development, and operational management. Scope of accountabilities

encompassed management of all manufacturing processes; quality assurance; purchasing; facility safety and government compliance.

Responsible for staff recruitment, training and support, cross functional team leadership and Development. Identified and implemented

continuous improvement measures including lean production, efficient expenditure of materials, and quicker production times.

Accelerated annual sales four-fold, spearheading the purchase of two of the Organizations first four-color sheet-fed presses. Captured

reduction in overhead by decreasing the need to buyout the majority of full color projects to outside vendors.

Developed and implemented customized excel spreadsheets that eliminated the need for hand written quotes, thus streamlining the

estimating process, improving quote accuracy, and time efficiency.

Planned and executed the logistical operation of moving all production equipment to a larger building; designed schematics and

implemented plans maximizing operational function.

Entrepreneurial drive and vision demonstrated through procurement, introduction, initial set-up and training of newer, more efficient

production equipment.

Established and built strategic alliances with vendors, out-sourced processors, and key customers to reduce expenses and drive

profitability.

SOFT W A RE PROF ICIENCY >

Word / Proficient

Mac & PC Platforms / Highly Proficient In Design CS3 / Working Knowledge

Acrobat Professional / Proficient Dreamweaver / Working Knowledge Entourage / Highly Proficient

Illustrator CS3 / Highly Proficient FileMaker Pro 8.5 / Working Knowledge Powerpoint / Working Knowledge

Photoshop CS3 / Working Knowledge Excel / Highly Proficient Quark Xpress / Working Knowledge

PR E S SRO O M PROF ICIENCY >

Extensive knowledge of quality process printing, specialty printing and engraving; keen eye for dot gain, color density and consistent color.

Expert level performance of standardized set-ups and adjustments, maintenance, and operating procedures of numerous offset presses and

various printing equipment. Skills, knowledge, and ability to check printed work for quality, registration and overall layout and compliance with

printing and bindery specifications.

Set-up equipment by loading stock and adjusting for size; setting side guides, register board, and delivery mechanism; mounting printing

plates, and setting cylinders; adjusting pressures and tensions; loading and setting inking mechanisms; setting console and computer

controls.

Ensured proper operation of equipment through preventive maintenance procedures; manufacturer specifications; requesting repairs;

maintaining equipment inventories; evaluating new equipment and techniques.

EQU IPME N T P ROF ICIENCY >

Roland RVU5 - 4 / Color Sheet Fed, Offset 89 X 126 cm. / 49.5 in. Linotype - Hell 630 Imagesetter

Ryobi 524 - 4 / Color Sheet Fed, Offset 14 X 20 in. Mitsubishi - SDP A-2500 Imagesetter

Ryobi 3304, 4 / Color Sheet Fed, Offset 12.5 X 18 in. Mitsubishi - CTP, Digiplate SDP eco - 1630

Hamada H248 - 2 / Color Sheet Fed, Offset 18 7/8 X 14 3/8 in. AGFA - LP 68 Ultra Processor

Heidelberg - Die Cutter/ Foil Stamper / Sheet Fed, 13 X 18 in. Polar - 45” 115 EMC Programmable Paper Cutter

E D U C ATI O N >

ECC College - AAS - Business Administration South Gate High School - General Studies

LA N GUAG ES >

F luent Spanish: Oral / Comprehension, Expression - Highly Proficient

Written / Comprehension, Expression - Highly Proficient

E M P LOYME N T HISTORY >

The Gonzalez Law Group / Project Manager - Purchasing 2009 to Present

Burdge Printing Inc. / Production Manager / Pressroom Supervisor 2005 to 2009

Gonzalez Insurance Services / Project Manager - Purchasing 2003 to 2005

The Graphic Source / Production Manager / Press Operator 1993 to 2003

U.S. Army / Combat Medic / Armor Crewman 1989 to 1992

J.B. Imprints / Press Operator 1985 to 1989

Contact this candidate