Customer Service Manager

Laura M. Yeley

_____________________________________________________

Box 2723 • 1200 Kenwood Ave •Duluth, MN 55811

*** ******* ***** #*** • Duluth, MN 55811 • 218-***-**** • ******@***.***

OBJECTIVE 2012 Summer internship in technical computer or software position

EDUCATION The College of St. Scholastica; Duluth, MN

Computer Information Systems B.A., Management minor; Expected 2013.

Overall GPA: 3.84

Dean’s List: two semesters

EXPERIENCE Computer Support Help Desk Team Leader

College of Saint Scholastica; Duluth, MN September 2009 – Present

• Assist students, staff, and faculty troubleshoot computer problems over the

phone, in person, or through email.

• Service personal computers needing malware removal, operating system re

installation, and general network issues.

• Provide customer service and serve as intermediary for full time IT staff.

• Hired as Level I employee 09/09; Promoted to Level II after passing qualifying

exams 03/11; Promoted to Team Leader 09/11.

• Employee of the Month: November 2009; February 2011

Cashier/Hostess June 2006 – August 2010

Grandma’s Saloon & Grill; Virginia, MN

• Greet guests, show them to their seats.

• General cashiering, handling all cash and credit flow and being responsible to

balance the till at closing.

• Meet the needs of any unsatisfied guests.

• Assist manager with daily tasks (inventory, housekeeping, paperwork, etc).

SKILLS Proficient with computer software (JAVA programming, Microsoft

Office, Visio, SQL Server); Customer service; Technical computer skills;

Leadership; Friendly; Strong work ethic.

REFERENCES Jennifer Rosato; CIS/CS Assistant Professor, IWIT Program Director

• The College of St. Scholastica, 218-***-****, *******@***.***

Peg Ocel; User Services/IT Manager

• The College of St. Scholastica, 218-***-****, *****@***.***

Dicie Hoover; Front of House Supervisor

• Grandma’s Saloon & Grill, 218-***-****

1

Contact this candidate