Customer Service Data Entry

Laura L. Turner

**** ****** *** *****, **** Worth, TX 76123

817-***-**** Home & Message

E-Mail:**********@*********.***

OBJECTIVE: Pursuing a career in Customer Service where I can utilize my

extensive experience and skills to contribute to the success of

the company

SUMMARY: A proven Customer Service and Inside Sales professional with

over 15 years experience trouble shooting customer problems and

determining customer needs. Detailed oriented team player who

is capable of working efficiently to accomplish company goals.

SKILLS: Windows 'XP MS-Access SAP

MS-Word MS-PowerPoint Typing (30-35 WPM)

MS-Excel AS 400 10-Key (9K KPH)

EMPLOYMENT HISTORY:

04/08 - 07/11 Medtronic, Inc., Neurological Technologies - Haltom

City, TX

Repair Service, Customer Service Representative

Generated Notifications for Repair and Factory Certified Exchange Program for

Domestic and International Accts.

Answered incoming calls, faxes, and emails to assist internal and external

customer requests, inquiries and problems.

Administrative duties include: documentation preparation, faxing

confirmations, mailing and information tracking.

Responsible for Coordinating delivery service for emergency deliveries,

activities, including acting as a liaison for appointed Area Managers or

Service Coordinators.

06/07 - 04/08 Apple One Personnel

Customer Service, Order Entry

Performed Data Entry and Prepared and Processed Orders into

System

01/07 - 06/07 Liberty National Life Insurance Company - North Richland Hills,

TX

Agent

Coordinated, Processed, Life Insurance Policies

3/05 - 12/06 CornerStone Staffing - Fort Worth, TX

Administrative Support/Data Entry

Viewed Documents after being scanned for legible purposes.

Performed Data Entry and Prepared and Processed Orders ready

for shipment

09/03 - 01/05 Horiba/ABX - Irvine, CA

Technical Support Administrator

Took incoming call from Customer and forwarding to appropriate

TSR and FSR

Opened, Monitored and Closed Service Orders in database for

Field Service Representative

Ensured accuracy of contract status of each customer, informed

the FSR of the contract status of each of the FSR's orders.

Opened Return Authorization for swap instruments, printer and

other accessories.

03/03 - 08/03 Pridestaff (Temporary Agency) - Irvine, CA

Technical Support - Dispatcher

Dispatched incoming Service Requests to the appropriate Field

Service Representative.

10/00 - 09/02 Quest International, Inc. - Irvine, CA

Order Processing Assistant

Coordinated, maintained, invoiced, processed documents for

shipments daily.

Processed, Verified and Checked Return Authorization Orders

daily

EDUCATION: Practical Data Processing Inc. - Artesia, CA

Certificate Of Computer Office Automation 10/00

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