Customer Service Manager
Resume:
Cheryl A. Pinto
**** ***** ***** (Clearwater, FL 33759 ( 727-***-**** (
*******@********.**.***
OBJECTIVE
To obtain an administrative position / customer service with a reputable
company, utilizing my education and work experience.
SUMMARY OF QUALIFICATIONS
> Strong customer service skills
> Demonstrated leadership Qualities
> Proficient in Microsoft Word, email and Internet Navigation
> Typing 40 wpm, 10 key and Alpha data entry
> Professional, organized, and multi task worker
> Excellent customer troubleshooting skills
> Excellent verbal and written skills
> Self disciplined and self motivated
PROFESSIONAL EXPERIENCE
2011 - Present Old Harbor Bank - Deposit Operations Specialist
o Review and balance Fed Reserve daily report
o Review large dollar report for accuracy
o File maintenance for seven offices
o File, fax, copy, research as needed
o Provide documentation for legal affairs
o Pull daily reports and review for each office
2007 - 2010 RBC Bank ( Service Manager
o Completed all duties required of teller manager
o Performed various duties in office to maintain requirements
relating to operations.
o Maintained role of anchor during personnel changes.
o Assisted clients when needing help on accounts or
information.
2002 - 2006 Wachovia Bank ( Teller
o Worked on teller line and drive -thru assisting customers
needs.
o Relayed information from meetings to staff to improve
customer service.
o Performed teller manager duties when needed.
1985 - 1998 Progress Energy ( Customer Service Associate
o Extensive face to face and phone contact
o Made decisions on customer accounts after counseling and
review
o Worked independently on accounts for collections.
EDUCATION
Triton Junior College ( Introduction to Criminal Law
Proviso West High School ( Diploma
Ultimate Medical Academy - Administrative Assistant
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