Project Manager Active Directory
Resume:
Nicole M. Schaeffer
. *** Pershing Avenue
Lebanon, PA 17042
***********@*****.***
Specialized Skills:
Computer/Technical Skills: Software Fluency:
- Building computer systems - Symantec anti-virus
- System troubleshooting and repair - Microsoft Office
97/2000/XP/2003/2007
- Computer/printer network configuration - Microsoft Windows
98/2000/XP/2003/Vista
- Network equipment and configuration - Adobe products
- Network upgrades - Microsoft Active Directory
Education:
Central Pennsylvania College, Summerdale, PA
Graduated: May 2005
Bachelors of Science Degree in Information Technology
Concentration in Network Management and Cyber Security
Related Experience:
SCR Akron,
PA
Project Manager July
2010-Current
Education of equipment (hardware and software), setup of equipment,
installing point-of-sale equipment, training customers on hardware
and software, troubleshooting equipment and addressing all
questions, concerns and service issues
McKesson (Good Samaritan Hospital)
Lebanon, PA
Computer Operator II
April 2007-September 2008
Provide system support services, monitor computer consoles, report
system malfunctions, maintain operation records, such as, system
performance and production records, assist with upgrades,
preventive maintenances, and ghost machines, assist in creating
disaster recovery plan, cycle and maintain system back-up tapes,
and overall day-to-day operations and environment support
Hudson (The Hershey Company)
Hershey, PA
Client Support November 2006-
April 2007
On-site service of computer problems, such as hardware and software
issue, as well as printer issues, relocate desktops, laptops, port
replicators, monitor stands, and printers, configure wired and
wireless routers, assist clients in accessing the VPN for on-site
and off-site usage, maintain inventory of equipment and parts, re-
image hard drives
Technisource
Mechanicsburg, PA
IT Help Desk Professional August
2005-November 2006
Report trouble situations using Remedy to dispatch maintenance
technicians, assist users with all technical problems, assist
maintenance technicians in resolving issues, performed regular
repair and troubleshooting on systems, troubleshoot LAN
connectivity, setup user accounts in Active Directory, trained IT
employees on help desk procedures, installed basic applications,
effectively cleaned system components to optimize performance
VA Medical Center
Lebanon, PA
Intern January 2005-
February 2005
Interned in the Information Resource Management department, worked
on wireless networks, upgraded Microsoft server and client
machines, assisted in ghosting employees workstations
References:
Available upon request
Contact this candidate