Customer Service Sales

Dear Sir or Madam:

I would like to introduce myself and convey my interest in becoming a part

of your company. The enclosed resume will familiarize you with my overall

employment background, training, education, and skills. I'm confident my

previous experiences and knowledge will successfully fulfill any

responsibilities required by your company.

My previous job experiences have taught me valuable skills in sales,

customer service, and marketing. I have maintained operational standards

for over 7+ years. With skills in managing & assisting with strategies for

training programs, customer satisfaction, sales goals, and successful

rollouts of marketing events. I've always performed my assignments with a

high degree of skill and professionalism. Believing in excellence and

having always dedicating myself, my talents, and my creative abilities to

assure the successful accomplishment of any company goals. In addition, my

willingness to learn throughout my career has kept me focused.

I look forward to hearing from you in the near future and hopeful to

schedule an interview in which we can discuss the skills and favorable

impact I can bring into your organization.

Thank you for your time.

Respectfully,

Hugo Rios

Enclosed: Resume

Objective

To obtain a career that will enable me to use my strong work ethic, passion

for business, and years of experience while maximizing my potential for

success and growth.

Skills

Bilingual - Fluent in Spanish & English Cash Handling - 7+ years of experience

Customer Service - provided the utmost Time Management - developing schedules and

respect and service to all clients in timeframes for all necessary tasks to be

every situation completed in a timely manner

Communication - excellent oral & written. Proficiency in Computer Hardware /

Phone / email only relationships as well Software -Extensive knowledge of Microsoft

in person meetings Office modules such as Word, Excel,

PowerPoint, and Outlook

Sales Quotas - excelling in sales quotas Organization - maintaining all items in a

on a monthly basis organized format or procedure that can be

easily found or followed by anyone.

Filling / Data Entry - along with other Team Management - maintaining of

general office knowledge such as phone schedules, tasks, and delegations

answering and preparation of presentations

Marketing Development - creating of Confidentiality - 5+ years in maintenance

programs to introduce consumers to new & processing of confidential information

products and specials

Education

Santa Ana Valley High 2004

General Education

Experience

US Bank - Chino Hills, CA 2010 - Current

Personal Banker

. Open consumer and business accounts. Submit and book loan applications,

such as auto loans, premier lines, credit cards etc. Quote rates and

terms for loan customer requests.

. Operate as the branch vault teller. Operate as the branch Customer

Service Ambassador. Successfully complete all jobs by time requested.

. Assist with daily branch audits. Evaluate customer profiles to maximize

value and deepen current account relationships.

. Pull and post ATM transactions. Pull branch reports. Perform teller

transactions.

. Successfully meet and exceed sales goals. Visit shopping centers and

businesses to build customer base. Perform outbound sales calls on a

daily basis. Refer customers to other areas of US Bank, such as USB II

and mortgage.

. Aisle marketing. Coordinate workplace and student banking events.

. Handle company and customer confidential information.

Sprint - San Diego, CA 2008 - 2010

Lead Retail Consultant

. High reviews in customer service & driving great c-sat service

. Sales floor management

. Opening & Closing procedures

. Achieving and excelling in sales goals

. Awards in top sales & c-sat performance

. Team management & organization

AT&T - Orange, CA 2006 - 2008

Business Sales Account Specialist - Key Holder

. Sales floor management

. Excellent Customer Service

. Support & Coordination of new marketing programs

. Event assistance at local street fairs or exhibits

. Store management procedures such as billing, inventory, auditing, and

deposits

. Customer complaint resolutions

Contact this candidate