KENNETH E. HART, JR.

*** ******* ******

Columbia, SC 29201

803-***-****

abgr0u@r.postjobfree.com

Skills

OBJECTIVE

Seeking a position in the IT industry that will allow me to Able to

provide a dedicated work ethic which will allow me to be an asset install

to their organization. wireless and

wired

Skills networks.

Knowledge of Cisco and Juniper routers and analyzing various Able to

router and switch issues. configure

Knowledge diagnosing and configuring of Nortel 6100 and 6000 server,

Optical Multiservice Edge, and Fijitsu Flashwave 4500 and 4100 as router,

well as Cisco 15454, 15310MA, and 15310CL Optical Network Service switch, and

devices. wireless

Knowledge of JDSU with provisioning and testing of circuits as access

well as providing test assist with LECs and CLECs. points.

Knowledge of provisioning circuits (T1, T3, STS1, OC3, OC12). Provide 3rd

Configuring circuits on various devices per circuit layout. level

Knowledge of Telenium Network Management Tool and its technical

relationship with various network devices. support.

Able to install wireless and wired networks. Inbound Call

Able to configure server, router, switch, and wireless access Center,

points. Provide 3rd level technical support. Customer

Inbound Call Center, Customer Service, Help Desk, and Network Service, Help

Operations Center (NOC). Desk, and

Experience with Tivoli, Vantive, and Remedy, Clarify, BMP, and CA Network

ticketing systems. Operations

Knowledge of Millenium, HP Openview, Netview, and Netexpert Center (NOC).

network monitoring tools.

Knowledge of async, sync, x.25, TCP/IP, DNS, DHCP, Static IP Experience

Token Ring and Ethernet. with Tivoli,

Able to utilize dial backup/autodialer on lease line failures. Vantive, and

Able to use RS232 Break out Box, Communications Test Set, Pair Remedy,

Tester. Operative knowledge of various modems and CSUs (Racal, Clarify, BMP,

Codex, & AT&T Paradyne). and CA

Knowledge of Analog, digital, DSL, VDSL, Frame Relay, and SONET ticketing

circuits. Able to install, cross connect and troubleshoot systems.

circuits. Knowledge of

Knowledge of Data Switch to Encryptor to DSU/CSU to Front End HP Openview,

installation. Able to work in a Unix environment. Netview, and

Responded to outages of backbone circuits (from T-1 to OC48) Netexpert

issues such as interface outages, flapping, public and private network

peering (BGP, IBGP, EBGP), and network integrity. monitoring

Knowledge of Windows XP, Microsoft Office, Microsoft Word, tools.

Microsoft Excel, Powerpoint, Lotus Notes, Microsoft Mail, and CC Knowledge of

Mail. Knowledge of CTP, I-Core Millenium, and Netscope diagnostic Cisco and

tools. Juniper

Able to use Active Directory to verify system status, reset routers and

passwords, verify member privileges, and unlock accounts. analyzing

Knowledge of the Compass application. various

router and

switch

issues.

Knowledge of

async, sync,

EXPERIENCE x.25, TCP/IP,

IT Network Analyst DNS, DHCP,

December 2010-February 2011 Static IP

Duke Energy (Contract with Insight Global) Charlotte, NC Token Ring

and Ethernet.

Able to

Provided network support through Hot Seat, Back Up Hot Seat, Data utilize dial

Hot Seat, and Provisioning duties. Network was monitored by backup/autodi

Telenium Network Management Tool. Provided test assist and ticket aler on lease

updates from, field technicians, LEC and CLECs. Provisioned line

circuits by configuring ports on Cisco 15454, 15310MA, and failures.

15310CL Optical Network Service devices, Nortel 6100 and 6000 Able to use

Optical Multiservice Edge, and Fijitsu Flashwave 4500 and 4100. RS232 Break

out Box,

NOC Surveillance Specialist Communication

Time Warner Cable (Contract with Softpath, LLC) West Columbia, s Test Set,

SC July 2010-August 2010 Pair Tester.

Operative

Monitored the network for the North and South Carolina region. knowledge of

Responded to network outages of routers, switches, VIOP, data, various

and video. Utilized Unified, Big Brother, and ICOMS to detect modems and

outages. Coordinated with hub techs, field techs, IGS, and CSUs (Racal,

engineers to resolve the various issues as required. Used Remedy Codex, & AT&T

ticketing system to track various issues. Escalated outages Paradyne).

through Access Point Notification per procedures as needed. Knowledge of

Analog,

digital, DSL,

VDSL, Frame

Network Engineer Relay, and

October 2009-February 2010 SONET

US Department of Energy (Subcontract with TFE Inc), Savannah circuits.

River Site, SC Able to

install,

Configured and upgraded HP network switches to US Dept of DOE cross connect

standard. Maintained DNS, DHCP, and Unix based network equipment and

databases. Added devices to DNS and Text records for user as troubleshoot

needed. Provided Engineer Level support of customers and field circuits.

technicians. Knowledge of

Data Switch

Network Technician to Encryptor

September 2006 -September 2008 to DSU/CSU to

Teledex LLC, San Jose, California Front End

installation.

Installed wireless networks to VDSL circuits at various resorts Able to work

and hotels throughout the United States. Configure Antlab and in a Unix

IP3 servers, Teledex Expressnet switches, and Teledex Expressnet environment.

wireless access points. Configured IP addresses of servers (with Knowledge of

built in firewall settings) and switches as well as DNS addresses Windows XP,

for the servers. Installed POE concentrators, and Fiber to Microsoft

Ethernet converters. Provide 3rd level technical support and Office,

trained contracted employees. Microsoft

Word,

Microsoft

Network Engineer Manager October Excel,

2005 - August 2006 Powerpoint,

AT&T (Contract), Dallas, Texas Lotus Notes,

Microsoft

Support and pursue recovery for maintenance operational functions Mail, and CC

for Frame Relay, T-1, T-3, ATM, IPFR, IPATM, & SONET circuits. Mail.

Coordinate and delegate circuit issues with LECs and CLECs by Knowledge of

phone and electronic bonding. Perform non-intrusive testing on CTP, I-Core

circuits with diagnostic tools (CTP, Netscope, I-Core). Analyze Millenium,

circuit integrity by checking DDM1000, NCOE, and Acatel DACS. and Netscope

Provided engineering of circuits as needed for analysis. diagnostic

tools. Able

to use Active

Directory to

verify system

status, reset

passwords,

verify member

Helpdesk Analyst privileges,

June 2005 - August 2005 and unlock

Telvista, Dallas, Texas accounts.

Knowledge of

Received incoming calls from users from the 7-Eleven Corporation, the Compass

contractors, and vendors. I investigate Outlook email issues and application.

computer hardware/software issues. I also assisted with various

application problems and network issues. Resetted user passwords

for Active Directory, NavigatER, ACS mainframe access, and

Lighthouse.

Installation Support Technician (Contract)

June 2004 - April 2005

Blockbuster, McKinney, Texas

Primary technical contact for critical issues for a global IBM

Intranet application. Served. Tasks included resolving technical References

failures in a timely manner, automating application monitoring Available

tools, and providing technical expertise for application Upon Request

upgrades. Prepared technical training and process documentation

for team, to aid with day-to-day support issues.

Customer Service Agent

February 2003 - February 2004

Experian, Allen, Texas

Handled consumer credit report issues in call center via inbound

calls or mail. Initiated or resolved credit report inaccuracies

on a case by case basis. Gave sound advice on credit and

financial responsibility to consumers.

Senior Network Analyst/Team Lead

January 1998 - December 2001

NTT Verio, Dallas, Texas

Held team meetings and delegated team responsibilities and

issues. I was also responsible for monitoring proactively,

analyzing, and resolving WAN, ICMP, and IP network issues using

Netxpert Monitoring System. Responded to outages of backbone

circuits (from T-1 to OC48) issues such as interface outages,

flapping, public and private peering (BGP, IBGP, EBGP), and

network integrity. Monitored DSL customers using Redback routers.

Worked with engineers to provision circuits and network upgrades.

Performed configurations on Cisco 4000 to 7800 series routers and

Juniper routers as requested. Assisted LEC and CLECS with testing

of circuits. Also handled DNS, DoS attacks, mail and equipment

problems. Used the Aspect PBX to communicate with vendors,

engineers, and technicians.

Network Technician (Contract)

June 1997- December 1997

Fidelity Investments, Irving, Texas

Monitored and responded to various network problems. Used MAXM,

Clearview, STM, NV6000, HP Openview, IDNX NMS 5000, Netview,

Telenex Matrix Switch, Firebird, HP Datascope, Pace ticket

system, and Netspy. Interact with customers, telco, and vendors

as required. Tested and diagnosed Cisco 5000 routers, T-1 and

Frame Relay circuits, CSUs, hubs, Cisco 2500 switches as needed.

Senior NOC Network Operator

February 1997- June 1997

MCI Systemhouse, Dallas, Texas

Proactive monitoring and troubleshooting of Global Network and

NetworkMCI (WAN, LAN, Cisco Routers, Servers) by way of HP

Openview, Netview, Compaq Insight Manager, Soft Switch Mail

Monitor, NetLabs, and LanAlert Console. Also monitored internal

network. Interaction with customers, telco, and vendors. Trained

employees on network diagnostic tools.

Network Technician

January 1996- February 1997

Affiliated Computer Systems, Dallas, Texas

Responded to customer and in house communication problems. Heavy

interaction with customers and vendors. Monitor network which

connects over 3000 ATM's, dozens of T-1 circuits. Performed BERT

and loopback test with Telco and Field Techs. Problems analyzed

by CMS 9000 T-1 Management System, CMS 400, Telenex Matrix

Switch, IRMA IBM 3270 Emulator, Tandem Terminal Emulator, Netview

6000, Navtel Test Set, Telenex Datascope, and Cisco routers.

EDUCATION

Telecommunications/Computer Technology

AAS Degree

LaGuardia (CUNY), New York, NY

GPA 3.17/4.0

Studies focused in basic applications, creating scripts, electronic

circuitry, network topology & design. Implemented studies through

internships to apply the knowledge directly.

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