Customer Engineer
Resume:
O B J E C T I V E
To contribute strong computer, communicative, management and leadership skills in fully assisting the project
carrying out the required tasks precisely and in the most proficient manner.
PROFILE (STRONG INTERPERSONAL AND COMPUTER SUPPORTIVE SKILLS)
o Computer literate; enthusiastic about applying new technologies, enhancing current capacity, and facilitating
and smoothing progress of work by applying dynamic skills.
o Energetic, competitive achiever who can handle multiple priorities and deadlines;
o Proven relationship builder with interpersonal, communication, Listening, Attitude & Speech, verbal skills.
o Quick learner who can rapidly master all aspects of job with limited time.
o Hard worker & Stress resistant
o the ability to deal with various age groups with different educational levels.
o I can type both English and Arabic, with a speed of 40 wpm in English
WORK EXPERIENCE:
Sabafon GSM Mobile Company
Duration Company & Job Title Tasks
Department
North Provide Technical support to merchants
Technical Set up credit card processing terminal
American
Solve Merchant problems
August to Bancard, CC Support
250 Stephenson Representativ Make new order to merchant
Now
e
Hwy, Troy, Mi
48083
2008 IT Intelligent Doing Fault logging, reporting and support follow up
Executing some UNIX commands on the systems
2012 Network
SMS Messages, Writing up technical reports, Send
Engineer
Doing trace to any problem or fault to solve it
Testing and implementing new systems.
Making full investigations and analysis complains or
problems.
Performing daily tasks and commands on switch system
Checking VAS systems & services (IN, SMSC,
MMS,VMS etc)
Providing other departments with daily data files & report
1
Monitoring IN system & report to Support in case of problem
Follow up and deal with complains
Answering all customer calls correctly and quickly
Identify customer enquiries based on problem/enquiry
classification
Providing Technical support for customers
Contacting other units to verify, clarify and report problems
and claims
2005 Serve customer needs and solve problems in a high quality
Call Center
Customer Care
2008 Transfer and forward calls to Switch, Back Office, Sales,
Agent
VAS
Receive customer contracts by fax to release or suspend their
line
Follow up customer’s claims and problems
Report problems correctly and document them
Mr. Abdullah Al-Duais
3885 Doremus FL2, Hamtramck, MI 48212
Mobile: 313-***-****
E mail: *****************@*****.***
United Nation
Duration Dept Job Title Tasks
2004 UNDSS Radio Maintain a 24 hr radio and telephone regime with all UN call signs
Operator Insure uninterrupted tracking of all UN road missions in the area of
responsibility including incoming and outgoing missions.
Ensure that all communication equipment (i.e VHF & HF radios, fax
mobile and landline Phones) are in perfect working conditions
Inform Security Officer immediately of any incident/accident received via
the Communication network
Maintain manual and electronic notification
Receive, process, records and pass all relevant information to the
appropriate staff through normal communication channels
Provide relevant assistance to staff members of other organizations
Requiring assistance through radio or telephone
2
EDUCATION:
University of Wales United Kingdom Bachelor in Business Computing & Information System
Graduation Year September 2012
CERTIFICATION:
UNIX Essentials
Customer Care Skills
Leadership Skills
Great Contact Center Agent
GSM Services.
HONORS/ACHIEVEMENTS:
MEPI Scholarship, 2007
Appreciation certificate for Commitment in Attendance and Respecting Working hours
MEPI Alumni Members
Benedictine University Alumni Member
Leadership Certificate from US Department of State.
Honorary citizenship of Lisle and Naperville
COMPUTER SKILLS:
Operating Systems: Windows and UNIX
Applications: MS Word, Excel, Power Point, outlook, Outlook Express, FrontPage
Languages: VB 6.0, SQL, HTML, PHP, C++
VISA STATUS:
Green Card Holder
3
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