Management Quality

Carol Thompson ***-***-****Cell

**** ********* * **. *************@*****.***

Plainfield, Indiana 46168 ************@*****.***

O BJECT I VE:

Seeking to obtain entry-level management position, in the manufactur ing /retail business

motivating staff to deliver exceptional customer experience to each individual.

Key competencies include:

•

• Creating a Positive Customer Experience • Problem Solving

• Training and Motivating Staff • Detail Orientation

• Effective Communication • MS Office Suite: Excel, Word

SU M MARY OF QUAL I F ICAT IONS:

• Trained individuals on the details of performing their positions in order to ensure the highest

quality product, resulting in high levels of customer satisfaction

• Served customers with respect by adjusting to meet their needs and provide the quality of

service that they expected and deserved

• Motivated individuals by focusing on their strengths to bring out their highest quality work

• Formulated data on spreadsheets, using MS Excel, to make informed decisions and solve

p roblems

• Operated many types of machines, including silkscreen, ice cream, coffee, and injection plastic

machines

ED UCAT ION:

Colorado Technical University, Colorado Springs, CO

Bachelor of Science in Business Administration A nticipate November

13, 2013

• Concentration: Management

• Relevant coursework: Operation Management principal, Ethics, Organizational Principle,

O rganizational Change, Business decision making, managing human resource.

Associate of Science in General Studies August 2010

• Relevant coursework: Business Math, Principle of business, Macroeconomics, Accounting I,

M arketing, Fundamentals of Management.

WORK H ISTORY:

Silgan Plastics Corporation, Ligonier, I N 1992 – 2012

Silkscreen machine operator

• Train new employees on equipment operation

• Maintain and t roubleshoot machinery, and document on Excel spreadsheet

• Measure production and ensure the highest quality standards

Fashion Farm, 1680 L incolnway West, L igonier, I N 467**-****-****

Server

• Served an average of 20 customers a day by providing exceptional service and focusing on

creating a positive customer experience

• Communicated with kitchen to ensure proper food preparation

• Organized parties and events to ensure repeat business and positive word-of-mouth advertising

• Managed cash register

•

Burlington Coat Factory 2609 East Main Street, Plainfield I N 46168 2012-Present

• Sale Associate

• Setting up displays

• Serving customers

• Merchandising team Associates

• Process f loor ready merchandise throughout the store

• Fill in as cashier

• Serving the customers by answering their questions

• Straightening the products and making the store look as good as possible for the customers

Amazon Fulfillment Center / Integri ty Staffing, Whitestown In Dec, 2012- present

• Seasonal employee

• Picking

• Gathering product that customers order and placing it in a basket.

V OLUN TEER EXPER I E NCE:

Second t ime around Columbia City, Indiana No phone number they went out of business

i n 2006

• Provided a positive customer experience by sorting and organizing i tems in second-hand

s tore

• Helped with organizing the Silgan Club picnic

Reference upon request.

I am willing to relocate.

Contact this candidate