Sales Associate

SYLVIA RILEY Dallas, TX *****

248-***-**** ********@*******.***

Senior Administrator specializes in financial billing/tax operations, including legal compliance, policy/

procedure development, corporate expense auditing, and sales/sourcing strategy. Streamlines operations to enable

higher performance and quality levels.

Career Highlights:

Executed comprehensive audit process for annual spend for employee accounts; investigated customer

information systems and met regulatory compliance procedures.

Proficient in Microsoft, Word, Excel, Power Point, Outlook.

Established documentation procedure to enhance workflow for batch requests; utilized collaborate approach to

create system utilized by multiple departments.

PROFESSIONAL EXPERIENCE

CAPITAL ONE AUTO FINANCE 2011 -2012

Risk Associate

Oversee customer accounts prior to repossession of vehicle.

• Address delinquent accounts for collection

INTERNAL REVENUE SERVICES

Revenue Officer 2001-2010

Oversees collection processes for delinquent tax returns and non-compliant individuals. Advises business owners and

executives on taxpayer law; establishes payment plans for overdue companies/individuals.

DETROIT BOARD OF EDUCATION

Teacher 1994-2001

Designed and implemented creative lesson plans for K-12 classrooms; courses included language arts, computer

technology, social studies, and science.

• Taught curriculum and life skills; balanced teaching goals with individual learning needs; evaluated student

academic, attendance, and social progress to achieve successful outcomes. Initiated and held consultations with

parents, staff, school professionals, and students; motivated and encouraged cooperative efforts. Utilized local

and state guidelines for administering school policies.

PIER 1 AVON WATKINS

Sales Associate 1994-2006

Managed direct sales of home décor, beauty, and vitamin products in independent and retail operations. Utilized

samples, brochures, product literature, and presentations to increase business.

• Grew client base 30% from the ground-up through samples, promotional tools, and marketing. Earned top sales

award at Pier 1, setup product delivery system, and consistently met revenue goals.

DETROIT EDISON COMPANY

Senior Records Clerk Prior to 1994

Monitored transaction reporting via notifications to required parties and departments organization-wide. Maintained

daily procedure and correspondence documentation. Oversaw corporate check authorization signature listings, debit

transactions, and credit payments records. Communicated complex policies and procedures to diverse internal groups

and corporate leaders; expedited resolutions of employee expense and cash advance discrepancies.

EDUCATION

BA in Political Science, University of Detroit

AS in Computer Aid Design and Drafting, ITT Technical Institute

Strayer University MS in Computer Security (2013 expected completion)

A+ Certificate Training (in progress)

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