Quality Assurance Sales

SAM HAGHIGHI

** ******** **.

Markham, Ontario, L3T 4V5

Phone: 416-***-****

Email: **********@*****.***

OBJECTIVE To obtain a position as a Quality Assurance Manager

HIGHLIGHTS

. 20 years' experience in managing, engineering, project & process

control, quality control, metal stamping, molding, sales and

customer service

. Experience in line balancing, time study, continuous improvement,

productivity measurements, analyzing drawings and revising plant

layout

. Extensive experience in applying Quality Assurance and Control Systems

. Experience in analyzing product failures and mechanisms

. Internal Auditor (ISO 9001)

. Strong background in CPM-PERT, MOST and 5S systems, Health & Safety

(WHMIS)

. Proficient in Auto-CAD 2007, Windows & Microsoft Office

. Enthusiastic, hard worker, creative, and motivated by research

challenges

RELATED EXPERIENCE

2011-Present Sales Supervisor

NISSAN WILLOWDALE Ltd., Toronto, Ontario, Canada

. Supervised and coordinated sales staff

. Assigned sales workers to duties and prepared work schedules

. Resolved problems that arise, such as customer complaints

. Controlled inventory, monitored revenues and modified procedures

and prices

. Prepared reports regarding sales volumes, merchandising and

personnel matters

. Estimated or quoted prices, credit terms, trade-in allowances,

warranties and delivery dates

. Prepared sales, rental or leasing contracts and accepted cash,

cheque, credit card or automatic debit payment

2007-2011 Quality Assurance & Engineering Manager

ERGOCENTRIC SEATING SYSTEMS (Office Chairs Ind.),

(QS 9001 & 14001 Registered) Toronto, Ontario, Canada

. Planned, organized, directed, controlled & evaluated the activities

and operations of quality systems,

. Provided quality analysis and ensured the proper application of

quality tools and principles in manufacturing project teams and

product development,

. Analyzed and communicated issues and the status of projects to

various levels of the organization,

. Determined and assisted with the implementation of supplier

performance requirements for new and existing products.

. Provided training program in the use of quality tools across

multiple functions,

. Updated and maintained all quality system documentation within

scope of operation,

. Reviewed, analyzed & recommended corrective action on internal and

external failures,

. Identified the appropriate inspection points in the process and

levels of inspection,

Sam Haghighi

416-***-****

2004 - 2007 Process Engineer

ELECTRO CANADA LIMITED (Automotive Ind.),

(QS 9001 Registered) Toronto, Ontario, Canada

. Prepared bill of materials (BOM), quotation, wire terminating

instruction, work instruction

. Designed plant layouts and facilities

. Developed performance standards, and evaluation systems

. Controlled material consumption in process line

. Conducted efficiency study, time study, line balancing, continuous

improvement and developed QS 9000 requirements and techniques

. Conducted delay study on different lines and identified the causes

of delays

. Set up lines for the first time production, revised plant layout

1991 - 2003 Production Manager

TOSHIBA LIGHTING COMPANY, Rasht, Iran

. Planned, organized, directed, controlled and evaluated the

production department

. Developed and implemented plans to efficiently use materials, labor

and equipment to meet production targets

. Planned and managed the establishment of departmental budget

. Developed production schedules and maintained an inventory of raw

materials and finished products

. Directed quality control inspection system and developed production

reporting procedures

. Utilized statistical process control in ISO 9001-2000 manufacturing

environment

. Hired, supervised and trained of employees in the use of new

equipment & production techniques

EDUCATION

2010 Automotive Certification Course (OMVIC)

Canadian Automotive Institute (CAI), Barrie, Ontario, Canada

2009 Financial Services Diploma

Everest College, Toronto, Ontario, Canada

2009 IFIC, Mutual Fund Certificate

Toronto, Canada

1989 - 1991 Master's Degree in Economics

Istanbul University, Istanbul, Turkey

1984 - 1989 Bachelor of Science in Industrial Management

Engineering

Istanbul Technical University, Istanbul,

Turkey

COURSES

2009 Technological Design (Auto-CAD 2007)

York Dale Learning Centre, Toronto,

Ontario, Canada

2002 Internal Auditor Training Course (ISO 9001-version

2000)

SGS International certification service,

Tehran, Iran

1997 Computer Course (DOS, Windows, Word & Excel)

Technical & Occupational Training Center,

Rasht, Iran

REFERENCES Available upon request

Contact this candidate