Customer Service Registered Nurse
Resume:
Donna Camp
Po Box ****
San Diego, CA *****
Email: *****.******@*****.***
VACANCY NUMBER:
JOB TITLE:
Education Level: Dual Masters
Experience: I hold dual master's degrees in Marriage Family Therapy and
Psychology focusing on Management and Supervison thus I type 60 wpm. I
have worked for the Veteran's Hospital for 26 years, working in various
departments such as the Mental Health department, the Alcohol and Drug
Treatment program and the Dental clinic as a Dental Technician. I have
worked as a clerk for several different clinics as well as a ward clerk for
inpatient care. I have worked in the mail room processing in and outgoing
mail, creating booklets and pamphlets. I am responsible for communicating
both orally and in writing with people of all backgrounds and levels of
understanding. I am an expert in customer service and conflict resolution.
Practicum: For my practicum, I volunteered at the Jary Barreto's Crisis
Center. Jary Barreto's Crisis Center is a facility which offers services to
clients including Veterans who has been diagnosis as being dual diagnosis.
Its mission is to design and deliver culturally-sensitive, client-centered
mental health services for adults utilizing a psychosocial rehabilitation
philosophy, and culturally-sensitive, family-centered mental health
services for children.
Duties: My duties were conducting group and individual sessions. I also
conducted sessions with the clients to assist them with their personal,
family, educational, mental health and their career decisions and problems.
Business Owner: In 2003 I founded a 24 hour nonprofit organization which
focuses on helping those in need in which I supervised 12 or more
volunteers. Thos organization offered assistance in areas from food
supplies, gas cards, running errands for the elderly, day care,
transportation services, visiting the sick . It was my duty as a supervisor
to coordinate work assignments, oversee the finances as well as performing
disciplinary counseling when needed.
Hobbies: In 2009 I obtained the position of the assistant director for the
singles ministry at my church. I am the liaison for a group of 25 singles.
I am responsible for facilitating speaking engagements and power point
seminars that would assist in enhancing one's spiritual life. Each year I
participate in the one day Breast Cancer walk in honor of all women and men
who has had to suffer from this disease.
Donna Camp
VACANCY NUMBER:
JOB TITLE:
WORK EXPERIENCE:
Front End Cashier: April, 2003-present
Ross Stores
3450 College Way
San Diego, CA 92105
As Front end Cashier, I was responsible for all cash, credit and check
transactions. I was also responsible for all returned purchases. I was
responsible for keeping the line of purchases at a minimal of three people,
if not I had to make sure that another cash register was opened for fast
service and the convince of the costumer.
. Follow all policies of he company
. Ensure that each customer has a satisfying shopping experience
. Make sure that all transactions are done in a timely fashion
Medical Support Assistant: September, 1999-2011
Veterans Health Administration
8989 Rio San Diego Drive
San Diego, CA 92108
I have worked in the Primary Care Call Center for the past 12 years. I
performed work of a general office support nature which encompasses a
variety of duties and responsibilities. I am an efficient typist and an
expert in myriad computer software programs. As a call center agent, I act
as a liaison between patients and providers to resolve patient
issues/concerns. It is my responsibility to advise patients on various
subjects such as eligibility, appointment making and medication issues.
. Managed and followed strict deadlines while tracking multiple projects
. Applied organizational polices and procedures
. Communicated effectively to those with varying levels of understanding
Patient Service Assistant for ADTP and the Methadone clinics: December.
1995-September, 1999
Veterans Health Administration
3350 La Jolla Village Drive
San Diego, CA 91911
Responsible for maintaining the front end of the Alcohol and Drug
treatment Program, maintaining medical records, making copies of records as
needed while honoring patient privacy and confidentiality. Duties also
included preparing patients for admission into the 28 day program,
reassuring that all documents and clothing were properly transported with
the patient to the in-patient wards. Order lab work, made appointments as
well provide coverage for the Mental Health clinic when needed.
Donna Camp
VACANCY NUMBER
JOB TITLE
. Learned and complied with HIPAA regulations
. Maintained strict computer and patient information security
. Demonstrated high quality customer service and genuine kindness
. Preparing patients for admission and discharge
. Data Entry
. Record Maintenance
. Veterans service and assistance
. Office automation
EDUCATION:
Master of Science in Psychology focusing on Supervision and Management,
December 2008
University of Phoenix
GPA: 3.5
Master Degree in Marriage Family Therapy, July 2006
University of Phoenix
Registration IMF: 53455
Receipt NO: 00170453
GPA: 3.7
Bachelor Degree in Behavioral Science and Human Services, June 2003
University of Phoenix
GPA: 3.5
OTHER QUALIFICATIONS:
Ability to type 60 WPM error-free
Computers: Knowledge in Apple, IBM/PC software including all tenets of the
Microsoft Office Suite, Microsoft Word, Excel, Power Point, Outlook and
Outlook Express.
REFERENCE:
Ida Cross 619-***-****, Teacher
Donna Ponds 619-***-****, Supervisor
Barbara Harvey 858-***-****, Registered Nurse
Kenneth Nears 619-***-****, Supervisor
Regina Foster 619-***-****, Business Owner
Lavern Coleman 619-***-****, Assistant Manager
Contact this candidate