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Engineer Customer Service

Location:
Alpharetta, GA, 30004
Posted:
December 29, 2012

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Resume:

Fahd Qureshi

**** ******* ***

Alpharetta, GA ***04

678-***-****

abgqcq@r.postjobfree.com

Professional Summary

Dynamic IT professional with over 8 years of mastering roles

across several platforms, latterly of Salesforce.com.

Work Experience

05/10-Present

Memphis, TN

Salesforce.com Administrator - Lunceford Health Services

Practice Manager

. Maintain & Create New Users, & Profiles for staff members

. Installed and configured application from the app exchange

(Patient Survey)

. Provided Survey Metric Reports to Executive staff to

improve Customer service

. Configure all field level security issues & manually shared

records based on role hierarchy

. Set up activities & calendars and configured Search

Settings

. Set up Chatter Feed Tracking & Groups

. Handled all Security & Data access issues

. Provided support on Object Customization to team members

when required

. Worked with Data Loader to keep various reports organized

08/09-04/10

Atlanta, GA

RF Engineer - AT&T

. Team lead for the 3rd shift

. Prepared & validated scripts to be run in the RNC, Node B &

MSN

. Executed scripts in the RNC, Node B & MSN

. Completed Pre & Post checks of all systems including Health

Checks, etc

. Create/Prepare/Update Work Orders, Trouble Tickets, &

Status Reports

. Troubleshoot problems associated with the process shown

above

. Worked in a Sun Solaris/Unix environment for the purpose of

preparing and executing scripts and otherwise controlling

and operating systems in a live 3G network

01/09-07/09

Atlanta, GA

RF Engineer - Verizon Wireless

. Prepared FCC Contour Extension Agreements

. Generated coverage plots in order to enhance existing

coverage by utilizing GeoPlan v5.5.2

. Created Minor Mod forms for site modification purposes

. Plan and Implement routine changes to the existing

CDMA/EVDO system

07/08-12/08

Pleasanton, CA

RF Design - LCC/AT&T

. Worked on TRIDENT (AT&T's framework for decision making

tool)

. Developed long term plans for new sites within specific

areas of responsibility to satisfy capacity, interference

or coverage criteria and insure the highest quality designs

. Prepared documentation to support annual build plans

. Provided RFDS support to the Design team by determining the

RF solutions

. Configured Data Collection tools for testing purposes

. Utilized Delorme Street Atlas to navigate

. Generated Route Maps through MapInfo

04/08-07/08

Alpharetta, GA

RF Design - LCC/AT&T

. Provided RFDS support to the Design team by determining the

RF solutions for 200 sites

. Utilized Microsoft Visio for plumbing diagrams

. Generated E911 data for Phase 1, 2, & 3

. Generated CSS data for Phase 1, 2, & 3

. Attended Siterra training with AT&T

12/05-09/07

Metairie, LA

RF Engineer I - Design: Cingular Wireless/AT&T

. Helped re-build Louisiana infrastructure post Katrina

. Developed long term plans for new sites within specific

areas of responsibility to satisfy capacity, interference

or coverage criteria and insure the highest quality designs

. Prepared documentation to support annual build plans

. Ensured regulatory compliance by providing required

information to the administrator in a timely manner,

updating E911 databases, negotiating Service Area Boundary

(SAB) agreements and preparing license renewal documents as

needed

. Maintained accuracy of all databases including NORDIS,

WIZARD, MapInfo, E911 and other databases that are

developed or implemented for use in Cingular/At&t

Alabama/Mississippi/Louisiana markets

. Provided high quality designs for new sites including all

RF Specifications in a timely manner

. Communicated Designs effectively using SARF, SDP, CDD and

other forms as agreed by the network teams

. Plan and Implemented routine changes/additions to system

. Reported results and expected solutions to Sr RF Engineer's

and Management

. Updated RF Data Sheets as per Work Order requirements from

RF Performance/Traffic Engineering Teams and Special

Projects

. Generated E911 RF Data for P1 & P2 compliance

07/05-12/05

Greensboro, NC

Associate RF Engineer II: WFI/Sprint/Nextel

. Provided training on Grayson Invex 3G

. Supervised 3 teams of Drive Testers (WFI)

. Configured Data Collection tools for testing purposes

. Utilized Microsoft Streets&Trips 2006 to navigate

. Generated Route Maps through MapInfo

. Assisted Sr. Engineer's in generating Maps for Cluster

Drives

. Performed migration tasks assisting Sprint/Nextel team in

upgrading their existing CDMA infrastructure to support

EVDO capacities and applications

. Prepared characterization reports for the EVDO network

. Engineering functions included monitoring of NL (Neighbor

Lists), checking PN Offsets, HO (Hand Over) failures

. Troubleshoot NL's, C/I, BLER, HO's & PN Offset failure

while in the field

. Processed Data and analyzed RF statistics using Xceed

Windcatcher upon completion of Cluster Drives

. Verified E-911 accuracy per Cluster

. Provided "on-call" 24/7 support when/if requested by client

6/05-7/05

Houston, TX

Associate RF Engineer II: WFI/Western Wireless

. Generated Route Maps utilizing MapInfo

. Performed CW (Continuous Wave) RF Drive Test's using WMS

. Performed RF analysis per Cluster using WMS upon completion

of CW RF Drive using WMS

. Utilized Microsoft Streets&Trips to navigate

. Utilized MapInfo & Microsoft Streets&Trips to plot Drive-

Test results as per client's request

. Provided "on-call" 24/7 support when/if requested by client

06/04-06/05

Alpharetta, GA

Drive Test Engineer: Lucent Technologies/Cingular

. Responsible for Testing and Designing the Lucent Cingular

UMTS test network

. Review of sectors for problems and issues

. Used various test equipment including Agilent Technologies

Spectrum Analyzer for Data Collection purposes

. Troubleshoot network problems and worked with switch

engineers to resolve any issues related to the switch

. Participated in daily meetings with Lucent RF Engineering

teams to ensure all projects and testing assignments were

on track

. Worked with LDAT to process the data collected by RF

Engineering teams

. Provided "on-call" 24/7 support when/if requested by client

Alpharetta, GA

04/03-05/04

Data Collector - Pixaware Tech

. Performed Call performance and Voice Quality testing

. Performed Network Optimization CW testing for 850/1900

networks

. Performed E-911 testing

. Managed Drive teams and maintained test equipment to

specifications.

. Generated Drive Routes using MapInfo

. Post-Processed drive test data

Training & Certifications

. Salesforce.com Administrator ADM 201,Wizard, Asset,

PlanetEV, Forsk, Atoll, Internet Fundamentals for 3G,

. Exploring 3G, RF Safety Awareness, RF Exposure, PCS RFF

Procedures,

. Evolution from 2G to 3G, Wireless Voice Tech, LDAT,

. The Components of a Wireless Network Call Processing on GSM

TDMA CDMA & iDEN Networks 2G & 3G Technology, CDMA/EVDO

Overview, Emergency Response Tech, TP76300

Tools & Equipment

. Drive testing tools include TEMS, Asset, Invex 3G, Spectrum

analyzer, (Agilent)

. Qualcomm, (QC Test CAIT) Agilent, WMS, MapInfo, Planet EV,

LDAT

. Actix, Windcatcher, Wizard, Atoll, Forsk.

Education

Kennesaw State University, Kennesaw, GA

Bachelors in Business Administration



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