Engineer Customer Service
Resume:
Fahd Qureshi
Alpharetta, GA ***04
******@*****.***
Professional Summary
Dynamic IT professional with over 8 years of mastering roles
across several platforms, latterly of Salesforce.com.
Work Experience
05/10-Present
Memphis, TN
Salesforce.com Administrator - Lunceford Health Services
Practice Manager
. Maintain & Create New Users, & Profiles for staff members
. Installed and configured application from the app exchange
(Patient Survey)
. Provided Survey Metric Reports to Executive staff to
improve Customer service
. Configure all field level security issues & manually shared
records based on role hierarchy
. Set up activities & calendars and configured Search
Settings
. Set up Chatter Feed Tracking & Groups
. Handled all Security & Data access issues
. Provided support on Object Customization to team members
when required
. Worked with Data Loader to keep various reports organized
08/09-04/10
Atlanta, GA
RF Engineer - AT&T
. Team lead for the 3rd shift
. Prepared & validated scripts to be run in the RNC, Node B &
MSN
. Executed scripts in the RNC, Node B & MSN
. Completed Pre & Post checks of all systems including Health
Checks, etc
. Create/Prepare/Update Work Orders, Trouble Tickets, &
Status Reports
. Troubleshoot problems associated with the process shown
above
. Worked in a Sun Solaris/Unix environment for the purpose of
preparing and executing scripts and otherwise controlling
and operating systems in a live 3G network
01/09-07/09
Atlanta, GA
RF Engineer - Verizon Wireless
. Prepared FCC Contour Extension Agreements
. Generated coverage plots in order to enhance existing
coverage by utilizing GeoPlan v5.5.2
. Created Minor Mod forms for site modification purposes
. Plan and Implement routine changes to the existing
CDMA/EVDO system
07/08-12/08
Pleasanton, CA
RF Design - LCC/AT&T
. Worked on TRIDENT (AT&T's framework for decision making
tool)
. Developed long term plans for new sites within specific
areas of responsibility to satisfy capacity, interference
or coverage criteria and insure the highest quality designs
. Prepared documentation to support annual build plans
. Provided RFDS support to the Design team by determining the
RF solutions
. Configured Data Collection tools for testing purposes
. Utilized Delorme Street Atlas to navigate
. Generated Route Maps through MapInfo
04/08-07/08
Alpharetta, GA
RF Design - LCC/AT&T
. Provided RFDS support to the Design team by determining the
RF solutions for 200 sites
. Utilized Microsoft Visio for plumbing diagrams
. Generated E911 data for Phase 1, 2, & 3
. Generated CSS data for Phase 1, 2, & 3
. Attended Siterra training with AT&T
12/05-09/07
Metairie, LA
RF Engineer I - Design: Cingular Wireless/AT&T
. Helped re-build Louisiana infrastructure post Katrina
. Developed long term plans for new sites within specific
areas of responsibility to satisfy capacity, interference
or coverage criteria and insure the highest quality designs
. Prepared documentation to support annual build plans
. Ensured regulatory compliance by providing required
information to the administrator in a timely manner,
updating E911 databases, negotiating Service Area Boundary
(SAB) agreements and preparing license renewal documents as
needed
. Maintained accuracy of all databases including NORDIS,
WIZARD, MapInfo, E911 and other databases that are
developed or implemented for use in Cingular/At&t
Alabama/Mississippi/Louisiana markets
. Provided high quality designs for new sites including all
RF Specifications in a timely manner
. Communicated Designs effectively using SARF, SDP, CDD and
other forms as agreed by the network teams
. Plan and Implemented routine changes/additions to system
. Reported results and expected solutions to Sr RF Engineer's
and Management
. Updated RF Data Sheets as per Work Order requirements from
RF Performance/Traffic Engineering Teams and Special
Projects
. Generated E911 RF Data for P1 & P2 compliance
07/05-12/05
Greensboro, NC
Associate RF Engineer II: WFI/Sprint/Nextel
. Provided training on Grayson Invex 3G
. Supervised 3 teams of Drive Testers (WFI)
. Configured Data Collection tools for testing purposes
. Utilized Microsoft Streets&Trips 2006 to navigate
. Generated Route Maps through MapInfo
. Assisted Sr. Engineer's in generating Maps for Cluster
Drives
. Performed migration tasks assisting Sprint/Nextel team in
upgrading their existing CDMA infrastructure to support
EVDO capacities and applications
. Prepared characterization reports for the EVDO network
. Engineering functions included monitoring of NL (Neighbor
Lists), checking PN Offsets, HO (Hand Over) failures
. Troubleshoot NL's, C/I, BLER, HO's & PN Offset failure
while in the field
. Processed Data and analyzed RF statistics using Xceed
Windcatcher upon completion of Cluster Drives
. Verified E-911 accuracy per Cluster
. Provided "on-call" 24/7 support when/if requested by client
6/05-7/05
Houston, TX
Associate RF Engineer II: WFI/Western Wireless
. Generated Route Maps utilizing MapInfo
. Performed CW (Continuous Wave) RF Drive Test's using WMS
. Performed RF analysis per Cluster using WMS upon completion
of CW RF Drive using WMS
. Utilized Microsoft Streets&Trips to navigate
. Utilized MapInfo & Microsoft Streets&Trips to plot Drive-
Test results as per client's request
. Provided "on-call" 24/7 support when/if requested by client
06/04-06/05
Alpharetta, GA
Drive Test Engineer: Lucent Technologies/Cingular
. Responsible for Testing and Designing the Lucent Cingular
UMTS test network
. Review of sectors for problems and issues
. Used various test equipment including Agilent Technologies
Spectrum Analyzer for Data Collection purposes
. Troubleshoot network problems and worked with switch
engineers to resolve any issues related to the switch
. Participated in daily meetings with Lucent RF Engineering
teams to ensure all projects and testing assignments were
on track
. Worked with LDAT to process the data collected by RF
Engineering teams
. Provided "on-call" 24/7 support when/if requested by client
Alpharetta, GA
04/03-05/04
Data Collector - Pixaware Tech
. Performed Call performance and Voice Quality testing
. Performed Network Optimization CW testing for 850/1900
networks
. Performed E-911 testing
. Managed Drive teams and maintained test equipment to
specifications.
. Generated Drive Routes using MapInfo
. Post-Processed drive test data
Training & Certifications
. Salesforce.com Administrator ADM 201,Wizard, Asset,
PlanetEV, Forsk, Atoll, Internet Fundamentals for 3G,
. Exploring 3G, RF Safety Awareness, RF Exposure, PCS RFF
Procedures,
. Evolution from 2G to 3G, Wireless Voice Tech, LDAT,
. The Components of a Wireless Network Call Processing on GSM
TDMA CDMA & iDEN Networks 2G & 3G Technology, CDMA/EVDO
Overview, Emergency Response Tech, TP76300
Tools & Equipment
. Drive testing tools include TEMS, Asset, Invex 3G, Spectrum
analyzer, (Agilent)
. Qualcomm, (QC Test CAIT) Agilent, WMS, MapInfo, Planet EV,
LDAT
. Actix, Windcatcher, Wizard, Atoll, Forsk.
Education
Kennesaw State University, Kennesaw, GA
Bachelors in Business Administration
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