Customer Service Manager

Anne E. Jaffe **********@*****.*** 619-***-**** Permanent Address: 1109 E. Dixon Dr. Chula Vista, CA 91911 EDUCATION Arizona State University Tempe, Arizona Graduated: December 2012 Bachelor of Arts: Studio Art Tulane University New Orleans, Louisiana Transferred to ASU: Fall 2009 GPA: 3.453 (Fall 2008-Spring 2009) Bachelor of Fine Arts: Studio Art (Concentration: Photography) Red Mountain High School Mesa, Arizona Graduated: May 2008 GPA: 3.455 HONORS AND AWARDS High School: Prudential Spirit of Community Award Winner 2007 Awarded Grant, Puffin Foundation Honor Roll (3 years) Perfect Attendance (3 years) Top 10% of class Undergraduate: Founders Scholarship (Tulane) Community Service Scholarship (Tulane) SKILLS Proficient in Microsoft Office (Word, PowerPoint, Excel, Entourage, Outlook, Photoshop, and other Adobe products). Experienced in an office setting; organizing files, scheduling appointments, answering telephones. Proficient in Spanish; fluent reading/writing, proficient speaking (Spanish 203: Tulane, Spring 2009) RELEVANT EXPERIENCE Barista, Bartender, and Server Courtyard by Marriott 480-***-**** February 2012/December 2012 Take customer food and drink orders, prepare food and drink, serve items, and clean. Opening and closing the bistro, cash handling, to-go ordering, and preparing for banquets. Experience with morning and evening shifts, experienced bartender and barista. Food Handler’s card acquired. Customer Service Representative Blockbuster 623-***-**** October 2010/June 2011 Provide customer service regarding promotions, sales, and other relevant duties. Is expected to meet goals, which not only are completed but also are exceeded on my behalf. Shift Lead/Manager Blockbuster 623-***-**** June 2011/December 2011 Manage employees during a shift, provide direction and resources, meet sales goals, daily paperwork, experience with multiple phone lines, opening/closing the store, cash handling, bank depositing, organizing merchandise, maintaining cleanliness, and can type 120 words per minute. Teaching Assistant Kumon Math & Reading Center December 2008/ January 2009 Instructed students in math and reading; motivated them to adapt new study habits. Organized and assigned learning materials per each student’s lesson plan. Spoke to parents about their specific needs and concerns; scheduled appointments for testing. Service Learner Community Action Council of Tulane Univ. Students Fall/Winter 2008; /Spring 2009 Gulf Restoration Network Winter/Spring 2009 Investigated and publicized potential causes and impacts of coastal wetland loss. AZ Lost Boys Center Fall 2004/Summer 2008 Interviewed refugees from war in Sudan, Africa. CAMPUS & COMMUNITY ACTIVITIES Volunteer On Campus Field Day Spring 2009 Hosted a field day for local elementary schools at Tulane University. Volunteer Paint Rally Fall/Winter 2008; Spring 2009 Painted New Orleans area school buildings that were in need of attention. Volunteer Hurricane Gustav Relief Fall 2008 Constructed a makeshift medical center in Jackson, MS for evacuated patients. PROFESSIONAL REFERENCES Tracey Jenkins Store Manager at Blockbuster, 1 year 623-***-**** Scott Moore Co-Worker at Courtyard at Marriott, 1 year 480-***-**** Katelyn Skoda Co-Worker at Courtyard at Marriott, 1 year 602-***-**** EDUCATIONAL REFERENCES Becky Pratt-Sturges Art History 394 (Fall & Spring 2012) *******.*****@***.*** Jerry Schutte Life Drawing I & II (Summer & Fall 2012) ********@***.*** PERSONAL REFERENCES Kyle Chandler Colleague, 2 years 619-***-**** Susan Chandler Colleague, 2 years 619-***-**** Scott McMurry Colleague, 2 years 619-***-****